Discountpetcare Reviews 39

Don't give them your email , you'll get constant daily emails and will not ever ever, stop sending your utter rubbish emails. I've asked and asked DO NOT send me emails. my pet is now DECEASED . YOU are UPSETING ME. Your SPAM is constant so I would recomend no one buy from this badly run organisation

I ordered some meds for my birds on Jan 9th 2020.

The order supposedly was shipped on Jan 14th.

It is now Feb 14th, and it still hasn't arrived.
Phoned them at the begining of last week and was asked to wait until the end of the week.

It is now the middle of the following week, and still nothing.

Phoned them again, and was told to wait until the end of this week. According to them my product was already in my city, just waiting to be delivered to me.

Not happy here!

I will be very hesitant to give this product to my birds, and will definitely not order from them again.

They sent me a one half of my order and I've sent 7 e-mails to "customer service" without reply. I've called and called and can't get somebody on the phone. Their phone operations are not in country.

DO NOT DO BUSINESS WITH THIS COMPANY!

DO NOT USE FAKE SITE PLEASE CLOSE IT NOW CALLING THEM SELF DISCOUNT PET CARE .COM WAITING FOR MONEY BACK FROM BANK NO PHONE NUMBER NO ADDRESS NO ANSWERS TO EMAILS DO NOT USE ON YOUR PETS

Don't ever try and get hold of their Customer Support people as you won't get a reply. I had an issue with my order for some Advocate which was placed 5 months ago and I have emailed them on a weekly basis since but had not been able to get a response. If you don't get a problem then maybe they are OK but if you need to get hold of them for any reason then forget it! Don't use them ..... it's not worth the risk!

I have used them quite a few times yes goods take a little longer to arrive as they come from abroad but I have always allowed for this
I do think the prices have crept up over the last eighteen months or so but normally Advocate for cats is cheaper than buying from the vet unless its on offer at the vets sometimes the vets do a buy 2 get one free offer and then there is not a lot of price difference
As for there being a different price on the invoice yes I have noticed this too and I am sure this is the price that Discountpetcare buy it for themselves so the price on their website is the price they charge the customer

I received my order today. No problem at all. Very happy customer. I've paid just over £60 for 12 pipettes when for the same product my vet would charge me around £30 for inly 3!

I have used this company for a number of years at a reasonable price with no problems always arrived but this year have notice the prices have soared up a great deal and have found it cheaper to buy from a vets here in the UK or even cheaper to get a prescription from a vet and buy online from a chemist in the UK

Never had any problems with this company or products. They are sold abroad for less, so what? They are genuine. Would like to be able to pay in pounds sterling or paypal though instead of euros. Perhaps they will consider this in future when people stop moaning and complaining and calling them fake, as they certainly are not. Customer service was very helpful when i checked out my order without the discount code and amended it for me afterwards. Order in good time as it comes from abroad, but so what? A lot of goods do.

I've been using this company for 4 years now and have never had a problem at all, my dogs and cats have never had any ill effects and are flea free and healthy. I'm so please they are back online as the thought of paying vet prices was really daunting.

I have used this company a couple of times and the correct amount has been taken from my account. Takes a while for delivery but I order advocate and believe it comes from outside the UK. Very disappointed I can't use them now.

Good place to buy Stronghold, delivery is a bit slow but i never had any issues. Site is down now so i had to find an alternative

I'm so cross at people complaining which means I can't use this company anymore. Never had any problems, or fleas with my 3 cats, delivery takes a while, but it's affordable. The amount of things we can buy in the chemist without prescription - what's the fuss about. Buying frontline from the vet is crippling in expense!!!!!

I have ordered from Discountpetcare for a few years and their previous company before that, I have had no problems receiving the products and they are reasonably priced. I have two dogs and two cats and use Advocate on all of them and also buy the worming tablets. None of my pets have ever suffered from any side effects from using these products and I have never had concerns for their health. Yes the invoice is different from the amount you pay but for heavens sake it tells you the correct price on their website next to the item and when you order so you know what you are going to pay so it isn't a scam is it if you know what it costs. It is obviously to save us costs on import duties which I am all for. I have on one occasion had to contact them when a parcel didn't arrive which I did by email to their support email address, leaving my telephone number on the email. I was contacted within three days and they were very helpful suggesting that the parcel had been mislaid in the post and re-posting my order to me at no extra cost. Even companies in the UK aren't usually too quick to do this and taking your word for it that you haven't received the goods. I hope they come back soon under whatever new name they have.

I have used discountpetcare for years and in it's previous online name without any problems with the products. Yes they come from outside the UK and are usually with me in less than 9 working days. The products I have are Profender spot on wormer for Cats and it was all legit products and no problems with it on my cats and Frontline Combo for the dogs and cats again all legit and no problems. All I noticed was the invoice was always much lower than was actually added up in the cart online and what was actually debited from my card. I had suspected it was something to do with customs so that we customers are not slapped with heavy customs tax into the UK. I've had jiffy packs from Singapore, US, and other countries but ALWAYS the products were legit and barcodes etc all were confirmed by the manufacturer when I checked at the beginning when I was first ordering.

Hope the website comes back up but probably be a new name or something. I realised something was wrong before Christmas when I was not getting their normal emails with offers etc. Never had to provide a prescription and I hate that the vets in the UK can fleece us owners from anything £15 upwards per dog or cat as they will not put more than one dog or cat on a prescription and we would have to ask for a yearly prescription.

I HAVE BEEN BUYING ADVOCATE FOR CATS FOR MY CAT FROM DISCOUNTPETCARE.CO.UK AND HAVE BEEN BUYING IT FOR PAST YEAR OR MORE AS HAVE BOUGHT 3 TIMES, A PACK OF 6 PIPLETS FOR ADVOCATE,I HAVE HAD NO TROUBLE AT ALL BUT AM WORRIED NOW AFTER READING ALL THE REVIEWS ON THE PRODUCTS MIGHT NOT BE REAL OR FAKE,WELL IT SCARES ME NOT KNOWING WHAT I HAVE BEEN PUTTING ON HER.SHE DOES NOT SEEM TO BE POORLY ALTHOUGH SHE HAS HAD A FEW TIMES OVER A LONG PERIOD OF TIME BEEN THROWING UP I HOPE THIS IS NOT ONE OF THE SIDE EFFECTS OF THIS WHAT I HAVE BOUGHT , IF ANYONE ELSE HAD HAS HAD THEIR PET THROWING UP WITH THIS PRODUCT FROM DISCOUNTPETCARE.CO.UK BY THEIR PETS FOR USING THIS PRODUCT PLEASE LET ME KNOW AS REALLY WORRIED.I THOUGHT IT WAS STRANGE ON INVOICE SAID PAID 13.90 WHEN I PAID £32.95,EITHER WAY HOPE IT IS LEGIT......

I have used this company for some time. The price on the website has always been more then the corresponding invoice. Stupidly, I thought perhaps I was receiving 'discount' as a valued, regular customer. However, having once checked my bank account, I found the actual amount of money taken, bore no relation to either. I immediately emailed Discount Pet Care and demanded an explanation if not a refund. Their response informed me that this was a computer error. On this basis; they are in dire need of a new one. The last three invoices I received total £38.59. The amount debited to my bank was £91.24. I thought I might try one more order, which would enable me to have proof for my bank, that this looked very much like a scam. My account was debited with the 'correct' amount, but credited with the same the following day. The goods never arrived. I wonder if I have upset them.

I ordered Advocate for my 2 dogs - 1 large, 1 smal - then was alarmed to find that although the invoice from Discount Pet Care was for the amount £12.68 they had, in fact taken £46.97. I emailed them 3 times - no answer. Only then did I see the reviews on this site. I'm now worried about using the Advocate although absolutely everything, including the sticky labels and the enclosed information leaflet look authentic. I think I have a problem with the bank. though, because I used a debit card. They can block any further payments but will not refund any money. I mistook them fornother site I had previouisly used.

I have never had any problems with discount pet care always received ok write product and discount for using regular.

My dogs Advocate eventually arrived 12 days after the order was made and arrived via Singapore with an invoice for shipping costs of £ 13.71, at least the postman did not ask for the post charges. My bank Barclay's has put a stop on Discount Petcare .co .uk from taking other charges from my account and will start proceedings to investigate the company. Having spoken to Bayer the manufacturer of Advocate they are aware of this company but do no business with it. They are unable to say how this company actually gets hold of their products and despite in the past batch numbers on boxes sent by Discountpetcare being verified by Bayer they cannot authenticate them as being genuine as even the boxes can be counterfeited. They do not recommend using the product as it may not have been stored in its travels around the World at the correct temperature. This company is based in Mauritius but the packaging the Advocate arrived in was stamped as coming from Singapore.