Discovery Holiday Homes Reviews 164

TrustScore 1 out of 5

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Rated 1 out of 5 stars

Absolutely disgusting service and as I can see from your reviews, nobody likes you. I have a booking with Clarkson Street Apartments and they refused to change the booking date as I had to take my 1 y... See more

Rated 1 out of 5 stars

I left an apartment manage by this company in immaculate condition. They thanked me for my stay and agreed the security deposit would be refunded. That was over a month ago. Every time I message them... See more

Rated 1 out of 5 stars

Watch out! Don’t book! They do not return the deposit promptly and the apartment is nothing like the advertisement. The place is hot, noisy, smells of mold and chlorine, and is furnished with cheap,... See more

Rated 1 out of 5 stars

Deposit due back but still waiting and chasing. Very poor tone in their correspondence, almost arrogant, and they wait 14 days so you can’t change your review. Very cunning of them but very poor. I... See more

Company details

  1. Cottage
  2. Vacation Rental

Information provided by various external sources

A wide selection of holiday homes, self catering apartments, cottages & villas to rent worldwide. Choose from our selection of luxury holiday homes and book your next stay now! We have a broad range of rentals including large, budget, luxury & pet friendly holiday homes! Please feel free to contact us for expert advice: Call: +44 (0)1803 213814 or +44 (0)1803 211465


Contact info

1.1

Bad

TrustScore 1 out of 5

164 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb!

Shaldon beach hut 2. Thos was the most wonderful experience. Cosy, classy, clean and so well laid out. The location was superb and the locals are so friendly. I will certainly return to this hut. Discovety holiday homes are so helpful and give that personal touch. I will certainly use them again.

August 25, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Brenda,
Thank you so much for your five star feedback! We are so pleased that you enjoyed your stay and were pleased with the Discovery Holiday Homes service; we aim to please!
We would love to welcome you again in the future, so please get in touch if you would like to book the beach hut in the future.
Best wishes,
Discovery Holiday Homes Ltd.

Rated 3 out of 5 stars

Shaldon Palm Cottage - Just ok

Cottage was clean, fairly spacious and well equipped in terms of crockery etc, however it was a little run down and due for redecoration in some areas. Th garden was a bit messy and didn't look like it had been swept for a while. The house had 3 double rooms, but hot water would run out after 2 people had showered which wasn't good.
A parking space was provided at the rear of the cottage but the lane leading to it is very narrow, the parking area is shared with the neighbors who park 2 cars (sometimes 3) there and seemed a bit disgruntled that we were parking here, not leaving us much room to park and on one occasion I had to squeeze out of our rental car damaging the door on the wall as the neighbor parked so far over.

Overall our holiday was good, the cottage is in a good location on the edge of the village and Shaldon is so picturesque, but I wouldnt stay in this cottage again.

August 25, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Chris,
Thank you for your review of Shaldon Palm Cottage. We will certainly pass your feedback and concerns onto the owners, and ask them to speak to the neighbours with regards to the parking situation, as well as looking into your other issues. We are very pleased to hear that you enjoyed your stay overall. As you have mentioned, the location of the property is fantastic, especially in such a superb village as Shaldon, and we hope that this made your stay an enjoyable one.
Palm Cottage is just one of a number of properties in the village of Shaldon, and in the South Devon area, which Discovery Holiday Homes offers, and we would be happy to welcome you back to any of our properties in this area in the future. As a thank you for providing your feedback, and for choosing to stay with us, we would be happy to waive your booking fee on your next booking.
Thank you again for your feedback, and we hope to welcome you back again soon.
Best wishes,
Discovery Holiday Homes Ltd.

Rated 4 out of 5 stars

Classic cottage

This little place is charming and in a very convenient location. It is nicely decorated and well equipped. There was plenty of room in the small bedroom for my daughter's toddler bed and the travel cot fit nicely in the master bedroom. Really useful to have a washing machine. Definitely set up for dogs - there was evidence there had been dogs there recently which wasn't ideal for my crawling 9 month old getting covered in hair. The reason not 5 star was due to a few lights being out, a panel missing from the kitchen meaning the bin wasn't properly enclosed so could make the place smell and the dog hair on the floor and furniture.

August 24, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Han,
Thank you so much for your feedback on the property. We always love to hear any feedback guests have, and will certainly look into the points you've raised with the owner.
We would love to welcome you back again in the future, so please do get in touch if you would like to return to this or any other of our properties.
Best wishes,
Discovery Holiday Homes Ltd.

Rated 4 out of 5 stars

An excellent base from which to explore a beautiful and interesting area.

Foys Cottage in Chetnole is comfortable, spacious and well equipped, and has a nice garden, so there is the option of spending a pleasant day at the cottage if one does not want to go out. We particularly liked the bedrooms and bathrooms, and the fact that there was unlimited hot water and plenty of spare towels.
Considering the price that is charged, we would make the following observations:
The cottage is very clean upstairs and in the downstairs bathroom, but the kitchen-diner and lounge could do with a really thorough cleaning and dusting;
The kitchen units need to be modernised, and the expelair above the cooker seems grubby;
The electrical system should be checked - the light switch in the kitchen gets warm, and some lights flicker at first when turned on;
The car parking space is a tight squeeze for a large car when turning in - we found it best to drive in and reverse out down the little lane. There is a wall of the car-port that is difficult to see when reversing out as it is obscured by hedging.
The cottage is located in an attractive village and there is a pub that serves very good food.

August 23, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Mr Chaplin,
Thank you for your feedback from your recent stay in Foys Cottage. I'm delighted to hear that you enjoyed your recent stay there, and that you enjoyed the comfortable and relaxing atmosphere of the cottage. We have also passed your comments onto the owner herself who will be looking into the kitchen diner issues. She herself lives away from the cottage and so such feedback is always very useful!
Thank you again for your feedback, and we hope to hear from you again in the future!
Best wishes,
Discovery Holiday Homes Ltd.

Rated 5 out of 5 stars

Terrazza Gergia ***** Wonderful apartment and area ...

We stayed here in August for one week. The apartment owner greeted us warmly and was very helpful and left us to get on with our holiday, although she was close by if we needed her. The apartment was light, bright and we felt at home immediately and it was spotlessly clean. This apartment contained absolutely everything we needed and more. This apartment was ideally situated for Torquay to enable us to walk 5 minutes to shops and restaurants in the evening but was also quiet in a nice area away from the main strip. Yes it was uphill back in the evening but expected in Devon. I would definitely recommend this to friends and family and would choose this apartment when we return.

August 21, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Mr Beswick,
Your kind words regarding Terrazza Giorgia are very much appreciated, and we are thrilled to hear that you enjoyed your stay so much that you may like to return in the future! Please do come back to us if you would like to return again, and we will be happy to waive your booking fee as a thank you for choosing Discovery Holiday Homes again in the future.
We hope to hear from you again soon!
Best wishes,
Discovery Holiday Homes Ltd.

Rated 5 out of 5 stars

lovely property lovely views

Salty house is a stunning property, very spacious and decorated at a high standard. The views over the estuary and Teignmouth is lovely.
Would highly recommend this property

James the estate manager was extremely helpful and kind.

Many thanks

August 21, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Tracy,
Thank you for your excellent review of Salty House! The views are definitely something rather special from the property, and make this the perfect getaway in Shaldon Village.
The owners will be delighted to receive your feedback, and so I thank you on their behalf.
If you should ever wish to return, or if we can offer you another property for a future stay, please do let us know and we will be very happy to help.
Best wishes,
Discovery Holiday Homes Ltd.

Rated 4 out of 5 stars

Fantastic views, you would have to go a long way to beat.

This is the second year we have stated at Balcony Belle and it feels so homely we love it.. The views are amazing especially at breakfast time over the beach. The front room makes the apartment what it is, the design and the large floor windows giving you a panoramic view over the beautiful beach is breath taking, all the other rooms really need some modernisation but it won't stop us from booking again next year. A few little things need doing ie only 1 bulb left working in the main bedroom. The door handle to the front room is still broke from last year and not good when you have small children as this fell off and landed near her foot and its a big brass knob. Overall we love the apartment there is something really specially about it, we'd love to buy it.

August 19, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Denise,
Thank you so much for your kind feedback about Balcony Belle! As you mentioned, you have to go a long way to beat a view as spectacular as that from Hesketh Crescent!
We will certainly pass your comments regarding the brass handle onto the property manager and hope to have this sorted out by your next stay!
Thanks again, and best wishes,
Discovery Holiday Homes Ltd.

Rated 3 out of 5 stars

Lovely cottage- could be even more perfect.

The cottage we chose: Free Divers Cottage, or Crab and Winkle cottage (it has 2 names, which caused some confusion) was a lovely quirky building with a lovely garden, which sadly we did not get best use of due to the weather. There are a couple of issues with it however. Firstly the drive is very uneven and not safe for 2 cars to park, and it is not possible to park in the road. The drive could easily be fixed, it is long enough, just not safe to drive on further than one cars length. Secondly the rubbish collection is difficult in this part of the world. The neighbours were unhappy with the rubbish having not being collected as the collectors had refused to take it. Holiday makers need clear instructions about how to manage the rubbish and re-cycling, as currently the neighbours are unhappy to the point of being angry and unfriendly.
Thirdly we had a leak from the shower which needed to be fixed- but this was done quickly and efficiently by the maintenance company.

August 17, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Sue,
Thank you for your feedback on Free Diver Cottage. The property certainly is a lovely quirky one, and has proven very popular in the past.
I have passed the issues which you have presented onto the co-ordinator for the area, and he has addressed these to the management company for the property locally who maintain it on behalf of the owner.
Discovery Holiday Homes does, of course, aim to give all guests a positive experience of their holiday, and so will ask them to look into these issues for the future, and thank you for bringing them to our attention.
Please do get in touch again if we can offer any further assistance.
With best wishes,
Discovery Holiday Homes Ltd.

Rated 3 out of 5 stars

Nice village and great view

Accommodation OK - could be improved with some clean cushions and throws and some essential items in the kitchen such as baking trays and some cleaning stuff on arrival (clothes, tea towels, etc.). Not sure the last time the carpet was cleaned, but that would be an improvement.
A radio in the kitchen and a clock and mirror down stairs would be useful.
Plus side - good shower in the bathroom.

August 17, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Gary,
Thank you for providing feedback following your recent stay with us. I'm so pleased to hear that you, like other guests in the past, have enjoyed the charm of the village and the fantastic views from the property, which have guests returning again and again!
I have also passed your comments onto the owner and to the property management company, who are employed by the owner to organise cleaning and changeovers at the property, in the aim to improve the experience of future guests.
If you would like to return to this, or any of our other properties in the same area, please do get in touch and we will be happy to waive your booking fee as a thank you for providing feedback which will help us to improve the experiences of guests at this property.
Best wishes,
Discovery Holiday Homes Ltd.

Rated 4 out of 5 stars

Comforable upside down cottage in a perfect Devon village!

Oyster Cottage is more suited to a couple. Parking is a pain. Would be better if the owner could supply a parking permit for a designated space - I can only imagine in high season, it would be even more difficult. Cottage well situated for the great facilities in Shaldon, very friendly village with everything you could wish for. The cream tea left for our arrival was a lovey touch, the bath could do with a step as its rather high to get in and out of, an elderly person may struggle.

August 17, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Teresa,
I'm very grateful for your feedback following your recent stay in Oyster Cottage, and thank you for letting us know about ways which we could improve the property to make it even better! I'm delighted to hear that the village and the special touches helped to make your stay an enjoyable one; Shaldon is a very popular village for holiday makers because of this community feel and charm which it exudes.
We would be very happy to welcome you back to any property in the future, and hope to hear from you again.
With thanks and best wishes,
Discovery Holiday Homes Ltd.

Rated 5 out of 5 stars

EXTREMELY HELPFUL!

We received a very personal service from Sue at Discovery Holiday Homes. She listened and understood what we were looking for and even suggested some suitable properties for us. The one we chose was exactly as Sue had described and what we were looking for. Unusually so, for a holiday letting agency, they really know their properties are always happy to check anything and get back to you. We would certainly check out their website (or even give them a call) when looking for another holiday home. A special thank you to Sue.

August 17, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Well; what can we say?! A fantastic review, and one which Sue especially was delighted to read!
We would like to thank you so much for your feedback, which we do really appreciate. Sue and the rest of the team here at Discovery Holiday Homes were delighted to see that you enjoyed your stay so much!
Please don't hesitate to get in touch again if you would like to return to the area. We would be happy to welcome you back and will of course waive your booking fee for a return visit.
Thank you again for your kind words, and we hope to hear from you soon!
Best wishes,
Discovery Holiday Homes Ltd.

Rated 4 out of 5 stars

A great week in Brixham

Our cottage was great. In a fabulous location with easy walking access to the sea and town and steam train station. The Churston Arms is worth a visit and really dog friends as was our cottage. We walked, talked, ate lots of fresh fish, sunk a few cool beers, and relaxed and read a book! Thank you.

August 16, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Hi Mike,
Thanks for your review; we're delighted to hear you've had a pleasant stay in Brixham, which is a fantastic seaside town as I'm sure you'll agree!
Please do let us know if you would like to return to this or any other property in the future and we'll be happy to welcome you back.
Thanks and best wishes,
Discovery Holiday Homes Ltd.

Rated 4 out of 5 stars

Grey Family Holiday 2015

Pebble Beach House was fabulous, a real home from home with all the mod cons & very high spec. We absolutely couldn't fault the accommodation. The only downside was that the builders were still building up the road & there was quite a bit of noise & heavy machinery going up & down. It was also mentioned in the information that there was a cliff top walk down to a private beach but we couldn't find it despite asking the locals! All in all though, a good service and we'd definitely use Discovery again.

August 16, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Dear Mr and Mrs Grey,
I'm delighted to read your review from your recent stay at Pebble Beach House. The South Devon coast has proven to be popular as ever this year and I'm delighted to hear you enjoyed your stay here! We are lucky enough to live and work in the area ourselves and can't fault this spectacular place to be! Thank you also for bringing the building works to our attention; we will look into this so that other guests aren't faced with the same noise in the future.
We hope to hear from you again in the future, and will be happy to waive your booking fee on any booking for the South Devon area. Please just get in touch again and we will be happy to help you out.
Best wishes,
Discovery Holiday Homes Ltd.

Rated 5 out of 5 stars

Wonderful four days at The Buccanee Inn, Babbacombe

My husband, son and I , have just returned from the most delightful 4 days at The Buccaneer Inn, Babbacombe. Our rooms were lovely, very spacious and spotlessly clean, with the most fantastic sea views. Our hosts Marion and Steve and all the staff were so friendly and helpful. We had several meals in the dining room, and all were delicious. This was our second visit and it won't be long before we return.Wonderful!

August 12, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Thank you for your kind review, which I have passed onto Steve and Marion, who are delighted to receive such wonderful and positive feedback.
Please do let us know when you're ready to return and we will be happy to welcome you back!
Best wishes,
Discovery Holiday Homes Ltd.

Rated 5 out of 5 stars

GREAT AND FRIENDLY SERVICE

THE PROPERTY WAS SUPERB , AS WELL AS THE OWNERS. VERY KIND AND ATTENTIVE, YOU WOULD NOT WISH MORE. THE DISCOVERY HOLIDAYS HOMES STAFF VERY HELPFUL AND PROFESSIONAL. MANY THANKS FOR LOVELY HOLIDAYS , WE ARE ACTUALLY CONSIDERING BOOKING WITH YOU NEXT YEAR.

August 11, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Hi Anna,
Great to hear that you enjoyed your stay! We are also delighted to hear you found our staff professional and helpful, which we aim to be for all guests who book through us.
Please do let me know if we can be of any further assistance and we will be happy to help you again for next year!
Best wishes,
Discovery Holiday Homes Ltd.

Rated 5 out of 5 stars

5 Star Service from start to finish

Our experience of using Discovery Holiday Homes has been excellent - a real 5 star service.
Really good communication from them at all stages of the booking process, right up to the point of departure so we always knew what was happening.
When our original choice of villa became unavailable, DHH found another (and indeed better) villa in the same resort and had it all sorted within a few hours.
They clearly have a good relationship with the local agents as well so the 5 star service was continued via the local agents in Cyprus once we arrived.
A great service all round and thoroughly recommended

August 11, 2015
Unprompted review
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Reply from Discovery Holiday Homes

Hi Ian,
Thank you for such wonderful feedback. I'm delighted to hear that you were satisfied with the whole booking process and our handling of the unavailability at the original villa. As I'm sure you'll agree, we do work to find a positive outcome for any issues with all guests staying through Discovery Holiday Homes. We are really pleased that you enjoyed your alternative accommodation.
If we can ever be of assistance in the future, please do let me know and, of course, we will be happy to help you again!
Best wishes,
Discovery Holiday Homes Ltd.

Rated 4 out of 5 stars

very special cottage, but a bit small for us

Lovely cottage in a lovely village. The cottage itself has lots of characters and very nicely done, especially the new bathroom downstairs. As it is a very old cottage the rooms are a bit small for us (couple with a toddler and grandparents). The kitchen need a bit updating. Although cooking occasionally is fine, I find it struggling to use the hob and old fashioned pots/pans. Had a lovely time there, thanks.

August 10, 2015
Unprompted review
Rated 5 out of 5 stars

Amazing beach hut

I booked this as a short break for my daughter, what a fabulous weekend they had. The beach hut is like a Harris with everything you need and of the highest quality. A fantastic location and superb accommodation, highly recommended.

August 5, 2015
Unprompted review
Rated 5 out of 5 stars

fabulous!

We stayed at St Christopher cottage in Shaldon for a week. We're familiar with Shaldon so know the area. The cottage is just lovely, so thoughtfully equipped, a real home from home. I took my 2 children aged 10 and 13, so the wi-fi was a real bonus. Flowers, biscuits and milk in the fridge on our arrival after a long drive, was very welcome and thoughtful. My dog Milly also came with us, the cottage even has dog bowls! The secure courtyard area at the front is very nice, with tables and chairs. The bedding and towels are all provided and very nice quality. This cottage is an absolute gem, and I would love to return! We had a lovely holiday.

August 3, 2015
Unprompted review
Rated 4 out of 5 stars

good size property, in great seaside location

The house is an excellent size for up to 6 people, with a very useful extra downstairs living area, and plenty of bathrooms. The location is good, short walk to the sea front and the village. It is generally well equipped, although it would benefit from a bigger/extra fridge and a double oven / microwave. The landlords are hard to get hold off, but once you do quite helpful. Overall I would recommend this property and the area of Shaldon.

August 3, 2015
Unprompted review

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