Disneyplus Reviews 406

Why is it that Disney+ crashes on our Samsung tv? It actually turns off our tv. It happened with our older tv so we thought the tv was the problem. Bought a new tv and the same thing is happening! We have other streaming services but it only happens with Disney+. Have cancelled and will never subscribe again. Such old films etc. I'm very disappointed with them even though it was fairly cheap at £5 month..it doesn't work properly so a waste of good money.

Signed up for the basic choice with ads and what a total waste of time. Every time we selected a film or program to watch we kept getting a small blue box appearing telling us to upgrade. Spent over 24 hours trying to sort this out and eventually spoke to a nice chap via text at Disney help. He advised me to click on my profile and go to settings where I could change the value in age to 18+. It had a default value of 14+ so I did this and thanked him hoping that the problem was sorted out. THE PROBLEM WAS STILL ONGOING!
I then rang the Disneyplus helpline and explained my problem to a charming gentleman who advised that the earlier advice was WRONG!
I mentioned the sheer frustration I was having with the Disneyplus system and that it was increasing my blood pressure. He sympathised and not only offered to solve the problem but would give me for free limited time access to the highest streaming grade. I explained that my first monthly payment was “pending” and having rung my bank found that I could not stop this payment. I also said that Disneyplus had only one objective and that was to retain customers by making the system as difficult as possible to cancel an account. The gentleman said he would get my first payment refunded for which I thanked him. Finally I explained that I wanted nothing more to do with Disneyplus as the whole streaming system is so poorly designed its customer focus is abysmal. I thanked the gentleman for his patience and apologised for my perhaps too direct manner and told him that my raised blood pressure was easing off. Nevertheless, Disneyplus is now permanently out of my life so BE WARNED - the Disneyplus streaming system can lead to total frustration and may affect your BLOOD PRESSURE.
Disneyplus - what a disappointment and
A WASTE OF TIME.

Given up trying to subscribe, won’t take payment info, been on the chat 4 times trying to sort it, got cut off twice then asked to subscribe through chrome as safari isn’t great apparently, still couldn’t so told to try Google incognito, still couldn’t, chat was ended again, give up.

The app crashes all the time, you cannot log into your account. My card was changed because of fraudulent behaviour. I have not been allowed access to update my details, as the app won't let me do it. Hence I can't be bothered anymore, wasting my time with so attempts trying to watch anything.

I signed up in Feb 2025 and my subscription didn’t end until 15.03.25, so I decided to cancel my subscription and requested deletion of my account it stated I couldn’t delete my account until my subscription ended, made sense to me.
Today I tried to access my account and I still have over two weeks left and I couldn’t login in so I contacted Disney through there chat, she told me she could re-activate my account I said no just delete and refund my remaining days left she said provide your card details so I did.
After providing my card details, she stated she could refund but could re-activate my account I said no just delete she told me it takes 30 days to delete, so let’s remember today date is 26.02.25 so why wasn’t I allowed to access the service if it takes 30 days to delete an account when I had actually paid for and Disney won’t refund.
I was being victimized because 1 I wanted to cancel and 2 I wanted to delete my account when it takes 30days to delete an account.
To chuck me out when the T&C state cancel whenever you want, lesson leant won’t sign up again. By looking at these reviews I’m not the only one who’s treaded badly by Disney, Amazon and Netflix I never had a problem with these companies ever.

Too many advertisements. We already pay for service. Get your act together it’s the most annoying thing a company can do.

I would give 0 if given the option. After 3 hours of trying to subscribe, we are no further forward. Our money however, has been taken. Tried contacting via live chat… nothing happens. Tried ringing… no answer??? Scam???! Now I have the arduous task of cancelling the payment from my bank.

Awful!! Doesn't work....

Programmes freeze when an ad should play meaning that as often as not the show has to be restarted. Baffling that so many streaming services have an option for subscription with ads but only Disney plus fails at such a simple thing.

I have just watched The Glades and The Old Man, both are discontinued so no ending to either, Disney should not be showing discontinued series for paying customers.

Awful app, it's never worked properly, I've just spent my Friday and Saturday evening trying to get it fixed over a chat. Nobody to complain to and won't offer compensation for the months it's not worked properly.

Im a university student. I am the one who pays for my disney i paud for the year which cost me £80 and then it tried saying that my uni tv is outside my household so i messaged disney trying to fix it and apparently although im the paying customer i would have to pay extra subscription for me to be able to use it in both places i live. The person was rude when i asked if there was a superior i could talk to to try and resolve my issue as they didnt have anymore information for me and i know i wasnt a karen about it at first cos im a retail worker and know how it feels. I ended with no discussion and i will not be renewing my subscription as i planned.

Very poor! Great if you have never subscribed to Disney+ before as you will have a few months to watch all the good stuff but honestly they rarely update with anything new on there so it’s a waste of money in my opinion. I had it for months n not one new movie appeared on it so I will never go back unless it’s for a free weeks trial to watch a new Marvel movie/series. Avoid as literally all other streaming apps are way better.

App will no longer cast to tv. Contacted help but no solution.
Poor

Subscription pause is a joke as soon as they reactivate your account you get charged again for a full month even if you re-pause it again on the same day, you can only cancel subscription if your account is active you can not cancel on pause but they push you to pause your account,
Phoned them up in the end and got a re-fund and they cancelled the account with out any problems.

Gambling ads on Disney? Classy.

Disgusting, they are now sending emails saying "we will require ads on programs including programs in the ad free plans" so if you pay for no ads, they said F you, we putting ads in and taking your money for no ads plan. how is this legal? i canceled my disney plus, between this and their woke crap, im done, my child wont know disney.

This is ok things available great but only let down is that you cant remove things from watch list on tvs even though have watched full film or episode its still showing that you havnt watch full episode. Should be able to remove items through app on tvs

Impossibe to unsubscribe, they make it complicated so people have to keep paying. Never again

Thieves!!!
My subscription was coming to an end and as the debit card on file had expired I did not bother physically cancelling because I thought they couldn’t take any money from me.
WRONG!
They somehow got hold of my new card details and renewed my subscription without my knowledge!
This is just pure theft!
I’ve now physically cancelled subscription.
You will not get my business again!
Disgusting!