Disneyplus Reviews 406

Through no fault of my own I am unable to receive the service I have paid for as a premium member, disney refuse to reimburse this difference as I paid annually even though there is more than 6 months left until my renewal. I have been a loyal customer since disney+ commenced and feel very unfairly treated. I will now cancel my subscription and leave disney+.

Downloaded app and paid subscription.
Will only work on samsung phone if connected to WiFi. Will not work on Samsung tablet .
Shame on Disney they must know of all this issues but don't care only wany your hard earned cash. A decent company would offer customers a refund when that can access a service they have paid for .

I personally had a good experience with customer service unlike the other reviews. I accidentally subscribed for a year and was charged. I spoke to customer service and they immediately refunded me and had great customer service.

For the last 3 days, I haven't been able to get on the website. Today, I was redirected by the website to another site called Expert Squad. Disney charge £1.00, which they will refund you for using this site. So I thought it must be legit, so my payment method to Disney is PayPal. Paid my £1.00 and then realised it wasn't Disney I was chatting with now, but this Expert Squad. So, a bit confused, I told this customer service chat lady I hadn't been able to get on the site for several days. She said Disney will email me, so I open my email only to discover that yes Disney have taken a payment of £1.00 but another email from this Expert Squad had taken £35.00 from my PayPal account. With this, I ask the lady what's going on, I never saw any documentation or agreement of any subscription. And I told her I'm going through PayPal resolution centre, as far as I was concerned, I was paying £1.00 for help and advice, which was refundable. She apologised and said I would have a full refund in 5/6 days. Before I saw this email, she had said it was a website fault, so therefore was unable to assist me. I am disgusted with Disney+, and I will be ringing them tomorrow and will be cancelling my subscription. I will never use them again. So Disney customers, just be aware. Luckily, I took photos of the conversation as well. But I'm still appalled

The Disney app on Apple 4K TV is dire. It suffers from frequent issues that take months to resolve. Currently it does not match frame rate or dynamic range, so no Dolby Vision. Customer support just give different stories: we’re working on it, to know nothing about it.

Too difficult to stay logged in at different household devices. Too frustrating always asking to scan qr codes, go to browser, do whatever step from a device “it” remembers and then sends you an email. If the email holder sleeps you can’t watch anything. As if they’re holding state secrets, for gods sake! Annoyed.

Appalling customer service, app never works, immature and unprofessional customer service who clearly don't know what they're doing. App constantly throwing errors every single day. This app is just unusable on laptop and TV. Silly customer service are rude and just can't be bothered.
It's terrible customer service like this is why piracy is making a comeback.

Terrible video quality on browsers and mediocre selection of shows and movies

Wouldn’t get it again. I was charged for two months and it would never play on my tv. It kept freezing regardless everything I tried.

Took me 2 hours to get a tv logged in last night, and 3 hours still can't get main Android tv connected. Software is crap

What a waste of time, Alien Earth is now suddenly not available in my region after watching it last week! The latest in a long line of problems with this channel that requires seemingly endless hours on the useless help website changing passwords and putting in birthdates, I'm not a sinister criminal, I'm just trying to watch tv!! We've now cancelled it, good riddance.

Last night I was stuck with permanent French subtitles that wouldn't go away no matter what. 40 minutes on the phone with useless technical 'help' from Disney+ and USELESS customer service representatives who were unable to process that a customer might actually have a complaint. I swear they were all dim AI simulations. Virtually everything about Disney+ is rubbish.

Utter rubbish. Alien earth is the worst thing I have had the misfortune of seeing. So bad it is almost comical. 🤣

Id give it zero if I could what a joke like watching 90 TV with all the stupid add/commercials got to hell Disney

The ads are too many and too often on the ads plan. Won't renew next time unless they drastically cut the ads to show ratio.

Worst streaming app out there, from a company that can do special effects day in day out on movies. Can't even get an app to work.
I will give it another couple of months to get it sorted or I cancel subscription.

Constant technical probs - can't watch anything without technical interruption. I cancelled on app and they still took subscription and I had to do it again online and take screen shots :/

Unbelievable you have ads during a movie.So if you want no ads you have to pay more😅😅😅

Shockingly bad!

Slow and glitchy. The app on TV is barely usable. Takes an age to load, forever to search and when you finally fight through to start a programme, it is out of sync, glitches, fast forwards randomly, crashes out and retains the blue spinning circle in the middle of the screen for ages. Netflix and Amazon work just fine.