Disneyplus Reviews 406

Garbage! I went to renew my subscription because there is a movie on there I want to watch.
I jumped through countless hoops, verifying who I am and confirming my account details, then having to do it repeatedly because it kept showing an error message...
Then I discover that Disney+ has actually taken the money from my account, yet I still can't log in!
Screw you, Disney+!
Is this some kind of twisted punishment because I haven't subscribed for about 6 months?!
Update your content and I might visit more often...
And for your information, rehashing all your old animated movies into live action is NOT what people want. Try creating something new, for God's sake.
Utterly crap! Give me my money back

service doesnt work, absolute scam

Can't login into our own TV in our own House because it doesn't recognize it as a home address and won't let us update it.

What are we evening paying you for?

Crashes all time after recent 'accept' or 'reject' info sharing. Not worth the money

The ideology of sex seems to be what drives Disney+ today. I am not financing this.
It has got so far away from the spirit of Walt Disney.

I started my subscription 3 years ago when it was £80 over the last 2 years it has jumped up a ridiculous amount to £100 and now a disgusting £130. How they can justify this cost is beyond me. This is the last year for me unless they do some serious work to bring the price down

It is impossible to update your account details. The website is terrible to navigate, I'm cancelling as there are no new shows on here, poor poor service.

I can’t beleive their strategy… It’s paid service and cheapest option gives at least 2 ad, which is not make any senses. I literally pay to not watch advertisements. I canceled it effective immediately.

Even their movies and tv series are better than other platforms, I can’t afford the higher tier and I’ll prefer the cheaper options. Funny thing is, I can buy 3 other subscriptions and it’s still cheaper than Disney without Ad.

Really poor customer service, really unsatisfactory set up.

first subscription to disney plus and i regret it instantly. there are no good tv shows and movies, google said this is a top streaming app and it is not. it hasn’t got half the things it says it does and the amount of ads are crazy and ridiculous. not to mention the fact i’m complaining on here because they don’t have a review section! not worth the time or money. dont do it

UPDATE
I've cancelled. They don't seem to understand that the TV bolted to my wall, and the only device I watched Disney+ from, is in my household. Netflix, Amazon Prime etc. understand this perfectly.

ORIGINAL
Disney+ have recently updated their service to prevent account sharing - I have no issue with this, I don't care if other people share accounts but I understand why Disney don't want them to.

HOWEVER, every time my internet crashes or is switched off and on, Disney+ no longer recognises my device and asks me to update my household, eventually locking me out for having too many household devices, despite only ever accessing it on my TV, and not sharing my account.

I have to talk to Disney's customer support to resolve, and so far they have done, but there will come a time that they won't, so I feel I have little choice but to cancel.

The service lacks must see shows. Most of the best shows actually come from other networks and the rest of the best shows come from their legacy catalog (most of which they got from buying 20th century fox). So unless you're interested in their back catalog there isn't much of a reason to subscribe to Disney+.

Since Disney+ was available in the UK I've only ever used it for a 3 month trial and I can say that in this 3 months, I've seen all the exclusives that are worth watching. They need to do better with their exclusives, especially the Marvel and Star Wars TV shows. With the exception on Loki, it's crazy how the Netflix and ABC marvel shows were significantly better than Disney's current day ones. It's also crazy how Paramount Plus has a smaller subscriberbase, has less income and yet still has more critically acclaimed shows that do better in the streamer hours watched charts.

The ads are incredibly annoying. They're always the same half dozen ads on a loop. So they get repetitive very quickly. Most are for the Disney+ service itself (either existing shows or advertising parental controls). What is the point in having ads if you're just advertising your own service!

Go woke go broke. Rubbish content

Disney+ is a blatant cash grab. Instead of letting us binge-watch, they drag out releases one episode per week just to keep people subscribed longer. On top of that, they keep hiking prices while removing content to dodge paying creators. Greedy and frustrating. 1/5 stars.

Signed up from Tesco 3 months free offer today and what a load of rubbish all old movies. Waste of a sign up.
30 years of Disney. Netflix £4.99 a month you get so many new movies and good movies all the time!
Cant even sort movies from recent or new they only come up in alphabetical order.

Disney + does not have a complaint system. Therefore, they do not take any responsibility for poor customer service or poor technical support. Our Disney + has stopped working in our WiFi and the technical support is not appropriately knowledgeable of technical services to fix issues. They also say they will will escalate to a higher support group, which I have since found out doesn't exist. Was more then happy to cancel the service based on such poor customer service.

Find Update payment was impossible

Cautionary Tale!!
I renewed my Disney+ account last year and was shocked by the increase, so I opted to pay monthly on my debit card, sneakily they increased my monthly payments without telling.
After contacting me they agreed to refund my last month payment as a "show of good faith"
I received an email saying refund would take 5-7 working days.
When I chased the refund I was told the email was incorrect and it would be 7-10 working days!!!
The agent claimed she wouldn't be able to see what had been sent to me so it was down to me to send it to her. She told me the refund would with my today 13th March.
Nothing was in my account so a THIRD call ensued with possibly the worst customer service agent ever
when I told him that a refund had gone in on the 28th Feb but then Disney took the money out again on 4th March he told me he could check those details
I finally asked to speak to his manager/supervisor/team leader and I was told that there was no one "higher" than him
SHOCKING!

Terrible, clunky app and a ridiculous amount of ads eventhough its a paid for service. The content is mostly mediocre, though they do have some good, exclusive films & series.

Disney+ is like paying a premium for the privilege of being disappointed. The interface is clunky, the app crashes more often than a Windows 98 computer, and finding where you left off on a show feels like solving a riddle from Indiana Jones. Half the content they promise mysteriously disappears, the streaming quality fluctuates like it’s running on dial-up, and God forbid you travel — Disney will lock you out like you’ve committed treason. Customer service? Useless. Price hikes? Constant. Honestly, you’d get a more magical experience burning your money and watching the flames dance. Disney+ isn’t a streaming service — it’s a £5/month reminder that nostalgia is a scam