Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We decided to use Divide to spread the cost of our new mattress as it was pretty expensive. Was easy to do, and gave different options that suited you on check out. Also like the idea you have y... See more
Company replied
I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more
Company replied
I spoke to Becky on their online chat system and she helped me log into my online account and update my expired card details and make a payment. She was super friendly and helpful, quick to respond an... See more
Company replied
Company details
Written by the company
Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.
Contact info
First Floor, ST5 1HH, Newcastle-under-lyme, United Kingdom
- 0800 085 0885
- hello@dividebuy.co.uk
- dividebuy.co.uk
4.5
Excellent
4K reviews
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Don’t use if you are moving houses
The idea of this is great but if you are moving houses this is absolutely horrendous to use. For starters they can only send items to the billing address of your card, you won’t know this until they the delivery is due, even though there is an option to provide a different delivery address and no mention anywhere they will only delivery to the billing address. There are no contact numbers to call and the people handling emails can’t think outside the box. Asking you to send documents and still saying it’s not acceptable.
May 20, 2025
Unprompted review
Reply from DivideBuy
Thank you for leaving us a review, Sabina.
We’re sorry to hear about your experience. At DivideBuy, the billing and delivery addresses do need to be the same, and there is no option on our application for having an alternative delivery address. However, once your order has been placed, we can arrange for the delivery address to be changed by following our delivery address change process.
Providing an excellent customer experience is very important to us and so we certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.
We hope this helps. All the best,
The DivideBuy Team
Reply from DivideBuy
Thank you, Peter.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Because monthly repayments are…
Because monthly repayments are restricted to your company using customers debit card to pay monthly repayments instead of offering direct debit arrangements.
May 22, 2025
Unprompted review
Reply from DivideBuy
Thank you for taking the time to leave a review.
We value your feedback and we’ve passed it on to the team so that we can make continuous improvements.
All the best,
The DivideBuy Team
Great Company
Really easy - supportive and nice to deal with - thank you
May 20, 2025
Unprompted review
Reply from DivideBuy
Thank you, Nat.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Good Service
Fast and efficient service - polite customer service person - easy to fill in application and quick decision
May 20, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Andrew.
Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!
Best wishes,
The DivideBuy Team
Just so easy
Just so easy , and great way to pay with no interest charged
May 19, 2025
Unprompted review
Reply from DivideBuy
Thank you,Annette.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Reply from DivideBuy
Thank you for your review.
We love it when customers find shopping with us so convenient, simple, and hassle-free.
We hope to see you again soon!
The DivideBuy Team
Reply from DivideBuy
Thank you, Ken.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
What a waste of time
What a waste of time. Go through the whole rigmarole of setting everything up only to be told they don't accept perfectly valid Mastercards because they are issued by Monzo, and that it's "an internal business decision".
Fine, but don't waste the customer's time!
May 15, 2025
Unprompted review
Reply from DivideBuy
Thank you for taking the time to leave your feedback, Wes.
We’re sorry to hear you were unable to proceed with your chosen card on this occasion. We understand that your concerns are being investigated, and our team will be in touch regarding this matter.
All the best,
The DivideBuy Team
Rubbish Unable to deliver the sofa to my new…
Unable to deliver the sofa to my new house address although I have paid £100 delivery and assembly because of your ridiculous delivery rules
I cannot be the first customer to buy a starter soda for there first house and want it delivery to that house before moving in !!!
Rubbish
May 14, 2025
Unprompted review
Reply from DivideBuy
Thank you for taking the time to leave us a review, Samantha.
We're sorry to hear about your experience with the delivery address. I am afraid we are unable to bypass our processes regarding this matter, and we do apologise for any inconvenience caused. Should you require further assistance, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.
Kind regards,
The DivideBuy Team
Clear and straight forward
Having decided to invest in solar panels, we were offered to spread the cost with DivideBuy. So far the experience has been very good, with the options and terms presented in a clear, straight forward way. Everything was completed quickly online with no problems.
May 13, 2025
Unprompted review
Reply from DivideBuy
Thank you, Andy.
We’re delighted you had such a positive experience shopping with DivideBuy!
Take care,
The DivideBuy Team
Very quick and easy to use
Very quick and easy to use. All the information is there for you and understand.
May 13, 2025
Unprompted review
Reply from DivideBuy
Thank you, Ryan.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Great service easy to use and quick 🤗
May 14, 2025
Unprompted review
Reply from DivideBuy
Thank you, Jonty.
We love to hear when customers find shopping with us so easy and quick!
We hope to see you again soon,
The DivideBuy Team
The process was simple and clear.
May 7, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Richard.
We love it when customers find shopping with us so convenient, simple and hassle-free.
We hope to see you again soon!
The DivideBuy Team
Reply from DivideBuy
Thank you for your review.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Reply from DivideBuy
Thank you, Susan.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Made my mind up to purchase a pizza…
Made my mind up to purchase a pizza oven that was a lot of expense all in one payment and so I spread it over 6 months interest free so very happy. So easy to apply too.
May 5, 2025
Unprompted review
Reply from DivideBuy
Thank you, Maurice.
We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.
Best wishes,
The DivideBuy Team
No hassle straight forward answers and…
No hassle straight forward answers and good customer support and service
I would gladly refer my family and friends
May 6, 2025
Unprompted review
Reply from DivideBuy
Thank you, Stephanie.
We’re delighted you had such a positive experience shopping with DivideBuy!
Take care,
The DivideBuy Team
Really easy to apply and then…
Really easy to apply and then understand the retail before finalising
Very happy
May 5, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Kevin.
We love it when customers find shopping with us so convenient, simple and hassle-free.
We hope to see you again soon!
The DivideBuy Team
Great service 10/10
May 5, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Jamie.
Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!
Best wishes,
The DivideBuy Team
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