Doreenbeads Reviews 768

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I highly recommend DoreenBeads for their exceptional customer service and high-quality products. I have been ordering from them for years, and they have consistently proven to be a genuine and trus... See more

Rated 5 out of 5 stars

I've been using Doreen Beads for over 10 years now, good pricing, exciting products and excellent customer service. I wouldn't go anywhere else

Rated 5 out of 5 stars

This was my first time ordering here. I bought like 50 something individual metal Italian charm bracelet charms to make bracelets for myself, my mom, and my sister, and I am SO HAPPY with everything!... See more

Rated 5 out of 5 stars

Absolutely fantastic!! I have ordered with them lots of times over the year. There is very rarely a problem. If there is, customer services tells you in advance, so there are no bad surprises. If t... See more

Company details

  1. Jewelry Store

Written by the company

Since 2009, Doreenbeads has specialized exclusively in wholesale stainless steel and brass jewelry findings. It’s not just what we sell—it’s what we do best. (1) By focusing solely on these two materials, we’ve mastered the craft: better quality at the same price, and better price on the same items, compared to multi-category wholesalers. (2) We offer factory-direct prices with no minimum order quantity, perfect for both trial orders and bulk purchase. Our value-added services include product sourcing, customization, repackaging, drop shipping and direct FBA shipment to streamline your supply chain. (3) Every order is backed by strict quality inspection. With 100,000+ trusted customers and 60,000+ products updated daily, we are your reliable partner for sourcing premium jewelry accessories from China.


Contact info

4.8

Excellent

TrustScore 5 out of 5

768 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Really bad customer service

first couple of orders went great. good product, came on time, etc. no complaints. I thought I had found a US shipper was very pleased. Then It all went bad, Most of my last 2 orders are now well over 30 days. I have 1 out of a set of 4 christmas chair covers, The beads that I ordered to make christmas gifts over a MONTH ago are still not here. I have left several messages, even asked for a refund. I almost begged for some, or any communication. In short still no beads or decrations I ordered. Hopeing this will get them to answer my messages.

December 2, 2021
Unprompted review
Doreenbeads logo

Reply from Doreenbeads

Dear Sarr
Really sorry for all the inconvenience caused, I have just checked the previous orders that we shipped out from USA warehouse, they were delivered to you within the time we offer, for one parcel that took around 28 days for delivery cause you have chose the shipping method of airmail from China that will need around 20--28days on delivery, hope you can kindly understanding on this.
For the backorder items just now we have stocks if you need urgent then we will arrange shipment for you soon.
As we have sent many emails to you regarding the message you sent on 2nd, 3rd,4th, 5th, each day we have sent email to you but not get any reply from you.
Would you mind checking your email box and junk email box?
If you want to contact us online then you can talk with us on our work time from 8:30AM--6:00PM , as for the time you came before is not our work time, then we haven't reply to you in time, really sorry for this.
Any other thought, just contact us freely, we will reply to you soon.
Kind regards
Doreenbeads team

Rated 5 out of 5 stars

Doreen Beads is the best

Doreen Beads is the best supplier for jewelry making supplies I have ever dealt with. Their customer service is superior, if you need something they don't have they will go out of their way to find it for you. They answer any questions almost immediately. Their products are great quality and the best prices and free shipping, they have it all, no reason to shop any where else.

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Doreen Beads is the best!!!

Doreen Beads is my most favorite site to shop from !!! They have a wonderful variety of items and the best prices! Everything I get is so beautiful! I’m always happy with all my purchases!!!

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Doreen Beads

I have purchased quite a few times now from within the UK and Doreen Beads provides an excellent service. I have always had orders be dispatched quickly and arrive pretty fast with no issue. I love the points system they have and they provide discounts depending on how much you spend. I love the fact that the amount adds up each time you order rather than having to spend a large amount each time :D

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

When excellent customer service is a non-entity any more, you cannot say that about Doreenbeads. I have only recently started making jewelry again and my first choice of products was Doreenbeads. Their excellent customer service has not changed in the several years that I was not productive. Thank you Doreenbeads for making customer service a priority. You've won!!

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

Quality, Service and Consistency is Great!!

Great quality of items and super helpful and friendly customer service! They are always on top of making sure your full order arrives if they have to be split due to something being out of stock. Love the variety/selection and consistency of the quality of items.

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

One Happy Customer

One of the items in my order was unexpectedly out of stock. I was notified and given a choice of what to do. My request was honored and I found the company responded quickly and efficiently.
I have placed several orders and all have been delivered quickly and have been correct. I am also impressed with the quality and pricing of the materials.

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Doreenbeads is a very dependable company. I always enjoy opening my order from them and am never disappointed. Great communication, too. If I ever send an email, they reply back very quickly. I have been ordering from Doreenbeads for years and will continue to do so.

September 19, 2021
Unprompted review

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