I am a challenged CPAP user. I have tried many options with therapy that has cost many hundreds of dollars. It is rare that Knight Bridge Sleep Solutions stands by their product working to solve a maj... See more
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When my husband and I received our products (Dual Band Air Deluxe), the fit was too loose for both of us. I contacted customer service regarding an exchange and in less than 24 hours, an invoice for r... See more
Using the chin strap has greatly improved my sleep quality. The materials are soft and gentle and are not something I would find bothersome during rest. It holds my chin up properly and does it's job... See more
I measured my head carefully and these are so much too large and straps too long they don’t meet the Velcro. I can’t use them, I will need to size down dramatically, perhaps a new type of measuring?……... See more
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Company details
Contact info
4801 Lang Avenue N.E., 87109, Albuquerque, United States
- (833) 527-3227
- admin@knightsbridgesleepsolutions.com
- dualbandchinstrap.com
3.5
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
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You still have not shipped this item
You still have not shipped this item. You created a shipping label that the USPS eventually removed from tracking since you did not ship it.
September 26, 2023
Reply from dualbandchinstrap
Hi Paul,
I apologize for this inconvenience, we are part of Shopify Fulfillment Network now and shipping should be faster now.
Apparently, your order got lost in the process, I have created a new order for you and it should be shipped today.
I apologize for the inconvenience.
Sincerely,
Edwin
Stopped my mouth breathing completely…
Works as described stopped my mouth breathing completely but hurts my ears I probably need the next level up.
September 23, 2023
Reply from dualbandchinstrap
Hi Mike,
We are so happy to hear that our chin strap has been working for you.
Can you email us at support@knightsbridgesleepsolutions.com and explain to us a little bit more about your issue?
This will help us to make improvements to our Premium Air Deluxe.
Sincerely,
Edwin
Item has never been delivered.
September 14, 2023
Reply from dualbandchinstrap
Dear Valued Customer,
We sincerely apologize for the shipping delay that you have experienced. We understand the frustration and inconvenience this may have caused, and we want to assure you that we are working diligently to resolve this issue.
Due to unforeseen circumstances, there has been a delay in processing the orders. However, we are pleased to inform you that the orders will be processed and shipped from the Shopify Fulfillment Center on Monday, November 13th.
We have taken steps to expedite the fulfillment process to ensure that your orders are dispatched as soon as possible.
We value your business and want to make things right. As a token of our appreciation for your understanding and patience, we will be providing a special discount on your next purchase with us.
Once again, we sincerely apologize for any inconvenience this delay may have caused, and we are committed to ensuring that this situation is handled with the utmost urgency. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.
Thank you for your understanding, and we appreciate your continued support.
Sincerely,
Knightsbridge Sleep Solutions Team
Paid for a Dual Band Premium Air Deluxe…
Paid for a Dual Band Premium Air Deluxe strap on Sept.26, 2023 and it never arrived. Asking for a refund and now they go “radio silent. Not happy with their service. Would give it a zero if possible.
In their response they say it was mailed on Nov. 13. By Nov.22 still has not arrived. Lies lies lies
Dec. 2 still has not arrived from the Fufillment Dept. buyer beware. Scam
October 20, 2023
Unprompted review
Reply from dualbandchinstrap
Dear Mr. Wilson,
We sincerely apologize for the shipping delay that you have experienced. We understand the frustration and inconvenience this may have caused, and we want to assure you that we are working diligently to resolve this issue.
Due to unforeseen circumstances, there has been a delay in processing the orders. However, we are pleased to inform you that the orders will be processed and shipped from the Shopify Fulfillment Center on Monday, November 13th.
We have taken steps to expedite the fulfillment process to ensure that your orders are dispatched as soon as possible.
We value your business and want to make things right. As a token of our appreciation for your understanding and patience, we will be providing a special discount on your next purchase with us.
Once again, we sincerely apologize for any inconvenience this delay may have caused, and we are committed to ensuring that this situation is handled with the utmost urgency. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.
Thank you for your understanding, and we appreciate your continued support.
Sincerely,
Knightsbridge Sleep Solutions Team
UPDATE - Product review and experience with order
FINAL UPDATE - 01/30/2024 - After Knightsbridge's offer on 12/15/2023 to send me a smaller headgear, I waited, and waited, and waited some more. 45 days later, not a peep. I don't mind having bought headgear for my wife and I and neither of us can use them - that is a risk you take when buying online. However, I do mind someone telling me they will do something for me then not doing it. I'd rather you say, "So sorry it didn't work out" or say nothing at all. Just be on your way... and that is what I am - on my way. I'm through dealing with Knightsbridge. My 2 star rating is only because I believe the product has merit and it is built well. As for Knightsbridge itself - buy at your own risk!
UPDATE - 12/15/2023 - I used the product for a couple of weeks, but due to the shape of my head, it never fit comfortably. I have a flat back of head & protruding chin, both of which conspire to cause the entire headgear to slip during the night. When it slips, it allows my mouth to open and the velcro attaches to strap cover cloths I use on my mask, causing leaks. This means I had to remove mask as well as headgear, and chinstrap to go to bathroom.
Edwin at Knightsbridge asked me to send him some pictures of how I wear the chinstrap. I did so and he has told me that he believes the headgear is too large, although my measurement was squarely in the middle of the Large size chart on the website.
So he is sending me a Medium sized chinstrap to test it. He says that is that doesn't work, they may try to make a custom chinstrap for me.
I'm not saying this will happen to others, as I believe this is due to my unusual head structure and a smaller chinstrap may fix it.
I must say that while this has been an ordeal, with Knightsbridge dropping the ball in getting my order to me, once it arrived, and I've had issues with its usability, Edwin has been very good at communication and working to make their product work for me.
Below is my original review as I struggled to get the chinstraps for my wife and I.
PRIOR REVIEW -- Never received the product. Ordered on 9/28. On 10/2, I was advised that 1 of the 2 straps I ordered was on backorder and it would be about a week. I decided to wait. On 10/6, I was told they didn't know when they would get the backordered item. I changed to match other, in stock item. Then the changed order removed my discount code from 1 item. They fixed it. On 10/9 I received a shipping notice, but didn't receive it (2nd day shipping) on 10/11. On 10/12, I was told they were having trouble shipping but it would go out Sat 10/14. Having not received it by 10/18, their email addresses were bouncing. I asked about shipment on comment form on website. On 10/19 I was told it would go out "tomorrow", 10/20. I submitted another comment asking for a refund. As of 10/23, I have heard nothing... very disappointed with Knightsbridge.
EDITED:
On 10/26, I was finally contacted by Edwin with Knightsbridge. He explained the issues they've had lately. I agreed to wait a little while longer. He said it should be a week. On 11/16 I received another email regarding another shipping delay, but it shouldn't be much longer. All of this while getting promotional emails to buy from them again. Plus the website touting orders being shipped within an hour... I had just had a pacemaker implanted and was dealing with recovery, so I waited to pursue the matter of a refund. On 11/25, I received a notice that my order had shipped. I wasn't sure of that. However, my order finally showed up on 11/30 - just over 2 months after ordering. Knightsbridge was bad at communication during the struggle to get the product, although it has improved greatly lately.
September 25, 2023
Reply from dualbandchinstrap
Dear David,
We sincerely apologize for the shipping delay that you have experienced. We understand the frustration and inconvenience this may have caused, and we want to assure you that we are working diligently to resolve this issue.
Due to unforeseen circumstances, there has been a delay in processing the orders. However, we are pleased to inform you that the orders will be processed and shipped from the Shopify Fulfillment Center on Monday, November 13th.
We have taken steps to expedite the fulfillment process to ensure that your orders are dispatched as soon as possible.
We value your business and want to make things right. As a token of our appreciation for your understanding and patience, we will be providing a special discount on your next purchase with us.
Once again, we sincerely apologize for any inconvenience this delay may have caused, and we are committed to ensuring that this situation is handled with the utmost urgency. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.
Thank you for your understanding, and we appreciate your continued support.
Sincerely,
Knightsbridge Sleep Solutions Team
Process and response issues
I love the chin straps but I’ve had problems with their ordering process. There’s no way in the system to pay the customization fee. I asked by email for 1 (in order to try the new open ear product) but bought 2 so they could credit back for the custom fee. I now have 2 of the new more expensive straps and neither works, at all, because the shorter straps don’t reach the velcro. And I’m getting no response to my issue.
September 20, 2023
Reply from dualbandchinstrap
Hi John,
I guess we spoke over the phone a few days ago.
I am glad we got this sorted out for you, we have improved our shipping method and we will be shipping your order on Monday, November 13th.
We are always making improvements to our service to provide the best service to our valued customers.
Sincerely,
Edwin
Never Received!!
Ordered this almost a month ago and never received it. The company does not return calls or emails!
September 28, 2023
Reply from dualbandchinstrap
Hi Mike,
Could you give us a call at 425-649-6684 to assist you better?
Sincerely,
Edwin
I never received the item.
October 5, 2023
Reply from dualbandchinstrap
Dear James,
We sincerely apologize for the shipping delay that you have experienced. We understand the frustration and inconvenience this may have caused, and we want to assure you that we are working diligently to resolve this issue.
Due to unforeseen circumstances, there has been a delay in processing the orders. However, we are pleased to inform you that the orders will be processed and shipped from the Shopify Fulfillment Center on Monday, November 13th.
We have taken steps to expedite the fulfillment process to ensure that your orders are dispatched as soon as possible.
We value your business and want to make things right. As a token of our appreciation for your understanding and patience, we will be providing a special discount on your next purchase with us.
Once again, we sincerely apologize for any inconvenience this delay may have caused, and we are committed to ensuring that this situation is handled with the utmost urgency. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.
Thank you for your understanding, and we appreciate your continued support.
Sincerely,
Knightsbridge Sleep Solutions Team
Never received product
Never received product. Sent multiple emails, was told it was going to ship. It's been over a month. Now I have to go thru refund process.
September 12, 2023
Reply from dualbandchinstrap
Dear Andrew,
We sincerely apologize for the shipping delay that you have experienced. We understand the frustration and inconvenience this may have caused, and we want to assure you that we are working diligently to resolve this issue.
Due to unforeseen circumstances, there has been a delay in processing the orders. However, we are pleased to inform you that the orders will be processed and shipped from the Shopify Fulfillment Center on Monday, November 13th.
We have taken steps to expedite the fulfillment process to ensure that your orders are dispatched as soon as possible.
We value your business and want to make things right. As a token of our appreciation for your understanding and patience, we will be providing a special discount on your next purchase with us.
Once again, we sincerely apologize for any inconvenience this delay may have caused, and we are committed to ensuring that this situation is handled with the utmost urgency. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.
Thank you for your understanding, and we appreciate your continued support.
Sincerely,
Knightsbridge Sleep Solutions Team
This strap really works but takes a couple of weeks to arrive.
Excellent product & support. Chin strap reduced mask leakage by 70 to 80% compared to previous halo strap. Company exchanged premium chin strap for regular version & issued credit when premium strap had fit issues. However, order processing prior to shipping was very slow (5 to 7 days) then had to wait another 5 or so days for delivery.
September 11, 2023
Reply from dualbandchinstrap
Hi Steve,
We really apologize for the delay, we have improved our shipping process and we will be fulfilling orders at a faster rate.
We are so happy to hear that our chin strap is working perfectly for you, can you please send us an email to support@knighstbridgesleepsolutions.com with the results before using our chin strap and after using our chin strap?
Sincerely,
Edwin
Great product
September 5, 2023
Reply from dualbandchinstrap
Hi Gregory, thank you for your review! We are so pleased to hear you like our product :)
I had mistakenly ordered a wrong sized…
I had mistakenly ordered a wrong sized chin-strap and Knightsbridge sent me a new one (in the right size) without any question. Great customer relations and a great chin-strap!
This fits very well and I look forward to using it tonight. I sure agree that the vector of forces is far better aligned with my jaw/etc. than from the elastic headband I had used before.
I give Knightsbridge the top score -- 5 out of 5!
Yours,
Caleb Burns
September 15, 2023
Reply from dualbandchinstrap
Hi Caleb, we are so happy your new size works perfectly for you! Your feedback means a lot to us, thank you :)
Awaiting Product
Update: I’ve been contacted by company and hope to have resolution.
You want my review but I haven’t received my item. It said shipped/delivered but I had nothing and when I went to write in I received a note saying my item was not in stock and I asked about a different color and also explained the above and didn’t get a reply. I actually was a customer in past but ordered one size too big. So I’m very upset.
September 20, 2023
Reply from dualbandchinstrap
Hi Heather! My personal apologies, I thought I had responded to your email, however, upon having checked again I can see I have not. I am sorry to hear you are upset, and I will contact you right now to try and amend this. Kind regards - Daisy.
The dual band chinstrap is amazing
The dual band chinstrap is amazing. It's the only device that holds my mouth closed during sleep and doesn't push back on my jaw. Firm and gentle hold with dual Velcro straps. I purchased the mesh style cap and it is very comfortable. My head doesn't get hot sleeping with it. I also use a cpap and is fits over the cap perfectly. This product is amazing!
August 30, 2023
Reply from dualbandchinstrap
Hey Charles, thank you so much for your review! So glad to hear you like our product :)
Updated Customer service/product not received yet
Updated review
I was contacted by Knightsbridge and offered a refund on return. I have updated my review based on customer service not on the product as I haven’t received it yet.
Who knows if the product works because I never received it.
Have moved on to another option now.
Contacted Knightsbridge to get a refund since I no longer have a need, but they said it was on its way now. It is too late to serve its purpose, but they said nothing they could do. Lesson learned. I thought positive reviews and paying more might provide better service and product.
September 13, 2023
Reply from dualbandchinstrap
Hi Cindy, thank you for updating your review. Your feedback is very important to us
Reply from dualbandchinstrap
Hi Michael. Firstly we apologise for the delay in shipping. This was an error on our behalf, and we are working on improving our shipping methods so these issues don't happen in the future. Secondly, we are sorry you didn't find the chinstrap as comfortable as you had hoped. If you would like to give us further feedback please email support@dualbandchinstrap.com
Thank you for your honest review.
Two weeks and I'm still waiting
Two weeks and I'm still waiting for an email indicating my item has shipped...
September 14, 2023
Reply from dualbandchinstrap
Hi Mark, we deeply apologise for the delay in your shipping. We have experienced some issues recently and are currently in the process of improving our shipping methods so this won't happen in the future. If you would like to talk to us directly, please contact us via the information found on the website.
We appreciate your honest review, as it helps us improve.
Missing item in order
Missing item in order, had to continue to follow up for over a month. Poor customer service. Still haven’t received the item.
August 24, 2023
Reply from dualbandchinstrap
Hi Kyle, we sincerely apologise for all the issues caused. We have had some shipping problems and are in the process of improving them. Can you please confirm if you still haven't received the missing item or had any further updates? Thanks.
Easy to order and works well.
September 4, 2023
Reply from dualbandchinstrap
Hi Frank, thank you for your review! Glad to hear you like our product :)
Reply from dualbandchinstrap
Hi John, thank you for your review! We are so glad to hear your apnea scores have improved, that is fantastic news :)
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