Great customer service. The team reached out quickly when a discrepancy was noticed with my order information and was able to resolve it easily. Delivery was prompt and at a good price. I will buy aga... See more
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William in his absolute element visiting @eclipse_gaming_ltd The guys working here were so lovely and helpful. Will got £300 for 1 card and nearly cried with happiness 🤩 He really struggl... See more
Incredible customer service, my order was cancelled due to an issue with their supplier delivery which was completely out of their control. They called me out of hours to explain and were really kind... See more
Received the wrong order by mistake due to human error. Contacted customer services via the website and they called me back within the hour to apologise and rectify the mistake. The missing items we... See more
4.9
Excellent
383 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A well run company with a great…
A well run company with a great attitude to customer service.
I’ve ordered 151 and Prismatic Evolutions and all turned up with tracked delivery. First parcel even had some cool promos chucked in for free. Absolutely recommend.
February 8, 2025
Unprompted review
I’ve ordered something from Eclipse a…
I’ve ordered something from Eclipse a few times now and delivery and communication has always been great and their prices are fair but competitive. I’m sure I’ll order again from them in the future!
January 9, 2025
Great prices and delivery
The prices are incredibly low compared to other sites I have viewed, with very fast delivery. Also very helpful and friendly customer service. Definitely would recommend to a fellow collector
January 1, 2025
I'm a regular customer to eclipse and…
I'm a regular customer to eclipse and I've never been let down by products, delivery times and packaging keep the products in quality condition.
December 26, 2024
Great customer service from them
I had a great experience with resolving issues I made in worries on my order and the company was kind enough to resolve even though it was my fault.
December 26, 2024
Great prices & fast delivery
Great prices & fast delivery, especially over the Christmas period.
December 30, 2024
Excellent service
Fast response to support queries and accommodated my request without issue.
December 27, 2024
Great service quick delivery and…
Great service quick delivery and amazing prices. Thanks will use again.
December 9, 2024
Simply the best
Used Eclipse Cards a couple of months now, and I have found that they’re fast at responding , have affordable prices, fantastic customer service and great overall selection on products
November 28, 2024
Quick delivery and great price
Package arrived quickly and was well packaged! Besides that the prices were great :)
November 3, 2024
Great prices
Great prices, the packaging is amazing too so products are safe and delivery is quick too 👌 would recommend checking them out
November 7, 2024
Arrived quickly and well packaged
November 7, 2024
Genuine mistake resolved in record time
Received the wrong order by mistake due to human error. Contacted customer services via the website and they called me back within the hour to apologise and rectify the mistake. The missing items were with me within 24hours. They kept me updated every step of the way and were very apologetic. The whole thing was handled in a professional and friendly manner/
November 8, 2024
Unprompted review
Great np fast and official great deal…
Great np fast and official great deal too would love to shop with them again
October 28, 2024
Item was delivered quicker than…
Item was delivered quicker than expected.
And best prices allround.
October 27, 2024
They canceled my order??!!
They canceled my order without any just cause. I have ordered many time from ebay and shop with the same payment method and delivery address. Never had a problem. This is the worst company/individual I have ever purchase anything from.
October 19, 2024
Reply from Eclipse Cards
Hi David,
Thank you for your feedback, and I’m sorry to hear about your experience. We had emailed you regarding the cancellation of the order and the reason for it. As mentioned in the email the order was flagged by our fraud systems as a potential risk. This blocks us from processing the order and the only course of action is for us to cancel the order.
Unlike larger platforms like eBay or other big companies, we are a smaller business and need to be especially cautious about potential security concerns. It affects not only us, but the customer as well. We need to ensure the safety of all parties. When our system flags an order based on certain patterns we’ve seen in the past, we cancel it to protect both our customers and our business from potential fraud.
In the email we did point out possible causes why the order was flagged. We did mention you were able to attempt the order again and suggested how to place the order to avoid this issue. We understand this may be frustrating and inconvenient, and we appreciate your interest in shopping with us. If you'd like assistance with placing a new order or have any questions, please feel free to reach out. We’re here to help and ensure you have a positive experience moving forward.
Thank you for your understanding.
Best regards,
Minesh Shah
Eclipse Cards
Good quality cards good prices
October 1, 2024
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