Easy to find the best available flights and the best prices. Usually difficult to get receipts, if you need them for your company. Edreams only gives you the receipt for its service, then you have to after the travel companies, which is pain in the neck (some make it impossible).
I booked a flight and I ticked the "special request" bottom since I have a baby and I wanted to include the request of a bassinet to my baby. Then I had to call ( an international call) to say to eDreams what was my "special request", otherwise my booking would not be confirmed. So I did that. It took me almost 30 minutes (in an international call...) to include my request and confirm my booking. However, the person who attended me ( Sr. VAIBHAV ) put the wrong name in my and my daugthers eticket. When I called LATAM to confirm my request of bassinet, The said me the names where not matching to what I was saying by phone (Sr. VAIBHAV abbreviated my name and cutted part of the last name, probably because I have three "last names"). Conclusion: I have to spend a lot of time filling documents to request the correction of names since LATAM informed me that I can not take the flight with the wrong names on the e-ticket. I initially evaluated the eDreams with 5 stars. But given that big error and I am here again to say my bad experience in the end.
My phone call was redirected to India. The assistant helped me and solved my problem. At the end both he and I was impatient since the phone call lasted 42 minutes to solve my problem. Even thought, Prasheat Gupta did a good job.
I would like to express my gratitude to Ms. Surbhi for diligentely trying to solve my problem.
Encarna in Edreams Barcelona gave us the best possible help!
I needed to get help with my ticket and called EDREAMS in Barcelona and talked to Encarna. This lady Encarna was amazing, a super manager!
I am very glad with Edreams service
Good staff and just saving money
Luigi supported me in a perfect way. Very professional and helpful.
Hi,
I called e-dreams and thanks to Anchal who was the person on the phone, everything went perfect. She was a perfect professional and very kind.
All the best
Hi,
Komal assisted me with the questions and needs I had in the most kind, professional, peaceful and effective way possible.
Im truly happy with the service she provided and make me have a greater image of Edreams because of it.
Thank you so much.
Mr Prakash, All very professional!
Nice support upon my mistake on the reservation!
I would like to give a 5 star appreciation to the agent PRAKASH, who handled my cancellation request due to a mistake I've done with my booking request.
I do appreciate his support and professionalism over the issue I had.
I do recommend him 10 out of 10, and would recommend eDreams related to this issue as well!
Thanks.
;) thank you very much
Problem solved regarding a cancellation.
However, I had to wait too long on line.
Mr Abdem Moulaim was verry helpfoul and profissional in all my request.
Congratulations!!
Althought Pinku was pleasent the issue is not solved. I was not able to pay my reservation, which is still pending and the comission 22,82€ that Pinku mentioned that was going to be return to me is not yet reverted.
In the meantime I'm not able to make another reservation with the same flight details, because this one is still pending.
I hope this situation is solved very shortly so I can book my trip.
Regards,
Cristina Marques
very helpfull, nice and reliable attendance.
great service
My experience with this service was excellent. I would advise it for my relatives and friends!
The eDreams team did an amazing job helping me change a flight reservation. It was a complicated effort, but their agent Shelly didn't give up and and was able to pull it off after a very long call. I cannot thank her enough for that.
Very professional and helpful in difficult situation. Thank you Grace.
I would like to thank the edreams helpdesk agent Rishav. He was very professional ans solve my problem. I recommend
