Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... See more
Company replied
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... See more
Company replied
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... See more
Company replied
Company details
Information provided by various external sources
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Contact info
Dragon Road, HG1 5DB, Harrogate, United Kingdom
- efax.co.uk
4.9
Excellent
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Help team help me to fixed all
Help team help me to fixed all. Very educated person and very proactive
December 10, 2024
Unprompted review
Reply from eFax UK
Hi Arthur
We appreciate you taking the time to leave us a review. We're delighted to know that you had a great experience with our team! We value your time and strive to provide efficient and effective support, so we're happy we could resolve your issue quickly.
Many thanks,
eFax Support Team
Your staff member was excellent and…
Your staff member was excellent and solved my issues within a minute.
November 15, 2024
Unprompted review
Reply from eFax UK
Hi Rpmg
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had such a positive experience with our team! We're especially pleased that we were able to resolve your issue so quickly – we understand that your time is valuable, and we strive to provide efficient and effective support in every interaction.
Many thanks,
eFax Support Team
Patient and understanding service
The customer support helped me understand what problem I was facing and showed patience and understanding ( Iraia M.)
November 4, 2024
Unprompted review
Reply from eFax UK
Hi Salim
Thank you for taking the time to share your feedback. We're delighted to hear that Iraia was able to assist you in identifying the root cause of the problem you were experiencing. We're particularly pleased that Iraia displayed patience and was able to guide you through the steps to resolve the issue.
Many thanks,
eFax Support Team
Just amazing service
Just amazing service
to the point to get the issue resolved thank you
October 29, 2024
Unprompted review
Reply from eFax UK
Hi Jay
We were absolutely delighted to hear about your positive experience and are thrilled that we were able to resolve your issue quickly and efficiently. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your kind words and leave us a review.
Many thanks,
eFax Support Team
Reply from eFax UK
Hi Louis
Your feedback means the world to us. We're truly grateful that you took the time to share your experience. It's incredibly rewarding to hear that we were able to provide you with excellent service that was both timely and efficient. We're committed to delivering the highest quality service possible, and your positive review reaffirms that we're on the right track.
Many thanks,
eFax Support Team
Excellent service
Excellent service. Immediate response to my email and my request sorted within a day. Very impressed and highly recommended. Thank you Elizabeth V
October 24, 2024
Unprompted review
Reply from eFax UK
Hi Maria
Thank you so much for your feedback. We really appreciate you taking the time to let us know about the prompt and efficient email response you received from Elizabeth. It's great to hear that she was able to assist you so quickly!
Many thanks,
eFax Support Team
Elizabeth V was very helpful when she…
Elizabeth V was very helpful when she processed our request for a Change of Responsibility on the account.
October 16, 2024
Unprompted review
Reply from eFax UK
Hi Amanda
Thank you for your feedback regarding Elizabeth's assistance. We're delighted to hear that she was able to handle your request efficiently and effectively. We understand that your time is valuable, and we're pleased that Elizabeth was able to provide you with a positive experience.
Your feedback is very important to us, as it helps us to continually improve our service. We truly appreciate you taking the time to share your thoughts, and we'll be sure to pass your kind words along to Elizabeth and her team.
Many thanks,
eFax Support Team
Customer service:
Customer service:
Customer service was first class and the operator was extremely helpful and attentive.
My issue was resolved very quickly
October 8, 2024
Unprompted review
Reply from eFax UK
Hi William
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you received first-class customer service and that our operator was extremely helpful and attentive during your interaction.
Providing excellent customer service is our top priority, and we're delighted that we were able to meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and ensure that every customer has a positive experience.
Many thanks,
eFax Support Team
Great Fax Service
Great Fax Service, I can use it anywhere without having a Fax machine and it works very well.
August 27, 2024
Unprompted review
Reply from eFax UK
Hi Yaser
Many thanks for your kind review, we are delighted that you like the service and that it has worked very well for you. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent service from Elizabeth V
Excellent service from Elizabeth V. Sorted out my query very quickly.
August 19, 2024
Unprompted review
Reply from eFax UK
Hi Leigh
Thanks so much for your review and feedback regarding your interaction with Elizabeth V. We are so happy that she was very quick to assist you. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent customer service
Excellent customer service, quick and efficient
August 14, 2024
Unprompted review
Reply from eFax UK
Many thanks for the excellent reveiw and 5 star score. We are happy to read about our excellent customer service and that they were quick and efficient. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Used For Many Years
We used eFax (previously Venali, it was that long ago) to receive faxes as emails for many years but the number we were receiving had become fewer and fewer until it was no longer required - we hadn't received a fax for a few years.
The end of an era.
Eveldina Z was very helpful with the cancellation.
August 12, 2024
Unprompted review
Reply from eFax UK
Hi Richard
Many thanks for your years of service and custom, we wish you the very best for the future and should your needs change in the future, please do keep us in mind. We'll be sure to pass on your comments and feedback to Eveldina also. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
A very fast and effective service
A very fast and effective service. Iraia M was able to resolve ny query in quick time and everything is now working well.
August 9, 2024
Unprompted review
Reply from eFax UK
Hi Mark
Wonderful feedack about Iraia, thanks so much for taking the time to share and let us know how fast Iraia was resolving your issue and that everything got sorted and was working right after. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Elizabeth V was very helpful in sorting…
Elizabeth V was very helpful in sorting out an old account which was no longer required.
July 15, 2024
Unprompted review
Reply from eFax UK
Hi Mark
We're over the moon that Elizabeth was very helpful in sorting out an old account which was no longer be required. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent service and support
July 3, 2024
Unprompted review
Reply from eFax UK
Thank you so much for your kind review, score and feedback - we greatly appreciated. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
As a team
As a team, we had a very positive experience during the last several years we use the eFax.
Unfortunately, the time to cancel this service has come due to the shutdown of the department that used it.
And I must admit that Iraia M offered a very professional help.
Speed and kindness, is two of the most valuable behaviors we are all looking for.
Thank you!
June 27, 2024
Unprompted review
Reply from eFax UK
Hi Dimitris
We are very happy that you had such a good experience, we're sorry to see you leave of course and wish you all the best for the future. Many thanks also for taking the time to leave us your comments and feedback, especially in relation to Iraia and the interaction you had - we will be sure to share those kind words with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Elizabeth V was very professional
Elizabeth V was very professional , dealt with my query efficiently and with extreme politeness
June 24, 2024
Unprompted review
Reply from eFax UK
Hi PRG
Great to read about your professional interaction with Elizabeth and theh efficient help she provided you. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Elizabeth V was great …efficiently…
Elizabeth V was great …efficiently solved my problem ..was friendly and made me happy to be with eFax… they do have great service ….
June 14, 2024
Unprompted review
Reply from eFax UK
Thank you so much for your wonderful review and kind feedback comments about your interaction with Elizabeth. It really makes us happy to know you got such great support on the day you needed it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Overall A Great Online Faxing Service
Overall, I've had a positive experience with eFax during my free trial period, and more so with the excellent customer support provided by Elizabeth V. over the phone.
The only issue I had with eFax was the following: I needed to send a fax in PDF form with fillable colour text to the US, however eFax are aparently only able to fax over black and white documents, and no greyscale or colour text can be transmitted over their fax service. Therefore, in the sent folder and their fax viewing portal, the PDF document entry fields were empty, with only the signature and date remaining visible.
So, I phoned eFax customer support, and Elizabeth was able to suggest a solution, and promptly resolve the issue.
June 12, 2024
Unprompted review
Reply from eFax UK
Hi Zortis
Amazing to hear you had such a positive and supportive experience with Elizabeth who was able to help resolve your issue by offering a solution to assist you. We really appreciate your feedback. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Problem solved quickly
I rang with a problem that a number needed activating and Simona sorted it out quickly and with a very pleasant manner
May 29, 2024
Unprompted review
Reply from eFax UK
Many thanks for such a great review. We are so happy Simona sorted your issue out very quickly and do so pleasantly. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.