Banner for ELEGOO

ELEGOO Reviews 809

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 464 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, particularly the printers, noting their ease of use right out of the box and the excellent print quality. Many also appreciate the fast delivery service and the competitive pricing of the products. However, some people were dissatisfied with the customer service, reporting issues with responsiveness and resolution of problems. There are also mixed opinions regarding the product itself, with some experiencing mechanical failures or issues with promised features like multi-color printing.

What people talk about most

Product

Reviewers express ambiguous feedback about the product. Many customers praise the printers, citing fast... See more

Quality

Clients share positive opinions on quality, with many praising the great products, performance, and print... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the fast, helpful,... See more

Price

Users describe ambiguous interactions with price. Many reviewers praise the great and affordable prices,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pros: Fast prints, decent quality, consistent, customizable. Build plate is adhesive on both sides. Cons: Can be some loud fan noise after prints until printer is cooled, may be either part fan or... See more

Rated 4 out of 5 stars

LOVE the Elegoo Centauri Carbon Printer very much! The firmware has been terrible. Every update causes many more problems. It seems they need to hire someone to help with the Firmware updates. Oth... See more

Rated 4 out of 5 stars

Printer is great, delivery was fast. I only have two complaints, i expected cutters to come wit the printer (minor complain one) But the more important one is that the sd card that came with the pri... See more

Rated 4 out of 5 stars

Shipping and ordering were convenient, fast, and the costs were clear. However, be careful with the fine print of the warranty, because some parts in their machines have a shorter warranty than stated... See more


Company details

  1. Electronics Store
  2. Electronic Spare Parts and Components Store
  3. Equipment Supplier
  4. Handicraft
  5. Printer and Scanner Store

Written by the company

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.

Why Choose ELEGOO?

Written by the company

*Fast shipping with local delivery *Up to one-year warranty *100% secure payment *Lifetime Support

Contact info

3.7

Average

TrustScore 3.5 out of 5

809 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought this printer with the thought…

Bought this printer with the thought that they would be delivering a multi color system in Q3 and have since learned this is never going to happen. It was a hard decision between the Centauri carbon and the Bambu Labs P1S and I went with the elegoo. Bad mistake. But they are now making a version 2 that has the capabilities. No thanks im not making that mistake again. Not buying anything else from Elegoo.

November 13, 2025
Rated 1 out of 5 stars

Shame on Elegoo

Many customers, myself included, purchased the Elegoo Centauri Carbon printer in good faith, relying on Elegoo’s public representations that a multicolor system would be released in the third quarter of 2025. A company of Elegoo’s size and reputation is expected to honor its commitments and deliver on such material product features.

However, Elegoo has now cancelled the promised multicolor system, leaving hundreds—if not thousands—of customers feeling misled. This decision fundamentally undermines the reasonable expectations of purchasers who relied on those assurances when making their buying decision. In my view, this constitutes an unfair and misleading sales practice, as customers paid for a product based on features that were advertised but ultimately withdrawn.

November 12, 2025
Unprompted review
Rated 2 out of 5 stars

They only publish favourable reviews and bait and switch products

I tried to leave a review on their site that was not 5 stars but they don't publish them unless they are five stars, hard to believe that there are only 5 reviews on their Centauri Carbon Accessory pack and what a coincidence that are all 5 stars.

I left a 1 star review and it was not published.

I bought the Carbon because I was told Colour AMS was coming which is now obviously not the case.

I bought the accessory pack as the way it is presented on the website you get PLA-CF along with he plates etc which seemed like good value but then it only cam with PLA. When I questioned this they point to the hidden description which does show it only comes with PLA, but that is below a list which does include the PLA-CF.

Seems very deceptive to me.

Having said all this I am generally pretty happy with the printer itself and their filaments.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

The printer just works

The printer just works, as advertised. I received it 6 months ago and have been pleased with the performance. There was the initial setup and calibration when I first set it up. I have never had to go back and re calibrate it again.
I have used the machine default settings for PLA, PETG and ASA and the only failed prints I have had were user based. This is a far and away a better experience that my previous printer.

November 6, 2025
Rated 5 out of 5 stars

Centauri Carbon great shipping and product

I pre-ordered a Centauri Carbon and got an estimate ship date. The machine was a month or so out at that point. The whole time I received updates to let me know the status. Once the machine arrived it was quickly inspected for damage, and none was found. The packing of the part is very robust and kept the printer safe.
The product itself is great. It makes beautiful prints right out of the box and doesn't require the tinkering and trouble shooting that my old Frankenstein of a Tevo machine required. Overall great experience and would highly recommend for both the new hobbyist or anyone coming from an early generation printer.

June 5, 2025
Rated 1 out of 5 stars

My if I can’t leave a honest review here without it being taken down what good is it

My review got flagged by Elegoo because I told the truth and now Elegoo and trust pilot want to take it down I’m telling the truth no refund no item I’ve been robbed and Elegoo keep sending me Chinese links to random websites to confirm something but I don’t read Chinese if I’m not being truthful post the confirmation of delivery or a refund trust pilot want me to put more information by give me no way of giving more information and if you don’t agree with the flag it tells you not to respond to the flag and your review will be taken down anyway

November 5, 2025
Unprompted review
Rated 3 out of 5 stars

The Elegoo Centauri Carbon is a…

The Elegoo Centauri Carbon is a fantastic printer.
So why not 5 stars?
Because the way they're handling the promised "AMS/MMU" It was promised and is the reason many people bought the printer.
Now they're just ghosting us on it.
Let us know it's coming or not. Either way.

November 4, 2025
Rated 5 out of 5 stars

A perfect machine for beginners and pros

This is actually my 3rd resin printer, and I wish I could have started with this one. My previous ones were bargain-level printers that didn't last long, maybe a year before their screens became useless. This Elegoo Mars Ultra is my first mid-range printer, and it's fantastic.

What really makes it great are the features that make it easy to use without any surprises. The autoleveling was perfect right out of the box, which is an absolutely fantastic feature as I hate manual leveling. The print quality is fantastic, and with that screen, I can get some extreme levels of detail.

The software side is a huge plus. The printer comes with a lifetime license for the Elegoo version of Voxeldance Tango, which is a very professional and capable slicer. It's stable, the auto-supports are usually sufficient, but the ability to customize supports is essential and it's fairly intuitive here. You need this slicer for the WiFi connectivity to work, and the setup was very much a 'connect and go' experience. Sending a print directly from the slicer to the printer without messing with USB sticks is a feature I love.

My first print was just a calibration cube, and it came out perfectly with the suggested print settings for the abs-like resin I was using. Since I print miniatures for gaming, I'm developing a resin blend for durability, and adjusting the print settings was easy enough in the slicer. The printer has performed beautifully. Now whenever I need a new monster for the table, I can just slice and print.

I'm using this for both personal use and my business, and I'd definitely recommend it as a first-time printer for anyone new to the hobby.

July 20, 2025
Rated 1 out of 5 stars

False Advertisement, bait and switch.

I only bought this because of the promised multi-color printing. They have since removed all mention of the multi color from the website. False advertisement is disgusting. I will be removing all elegoo products from my print lab because of false promises and lack of support from Elegoo. Spend the money anywhere else. They're already making the Centauri Carbon 2, instead of delivering on promises.

July 15, 2025
Rated 5 out of 5 stars

Just wow

The ordering process and the delivery went flawless. The product itself is much better than expected. Awesome product, god job elegoo

November 2, 2025
Rated 5 out of 5 stars

Quick and extremely helpful response.

Quick and extremely helpful response.

They responded with incredible speed to a query/issue I had. They provided me with the quickest and most effective solution I could have hoped for and went above and beyond the initial consultation, offering me advice on how to check the equipment and components (including a video). They also reassured me by telling me that what happened is common when it comes into contact with resin and gets soaked, but that it has a solution and can be prevented. Everything was great, 10/10.

October 30, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look