El Toro Music Reviews 50

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Great product and quick dispatch, however the Obsidianwire harness does NOT fit all Epiphone Les Paul models (easily anyway...). I fitted this to an Epiphone Standard Plus Top Pro from about 20... See more

Company replied

Rated 5 out of 5 stars

Would definitely recommend this company! I purchased a guitar but it had to be replaced. I was kept informed every step of the way and had the new replacement delivered the following day and old one c... See more

Company replied

Rated 5 out of 5 stars

Excellent quality item and service. Ordering was a simple, straightforward process. I was kept well informed of the progress of the order and it arrived quickly and securely. A nice touch was the wee... See more

Company replied

Rated 5 out of 5 stars

I've already bought 2 things from this new website - you get regular updates on where your order status is at, and the products arrive quickly. I bought my daughter a half size guitar, then the stand... See more

Company replied

Company details

  1. Music Store

Written by the company

El Toro Music is the best source for musical instrument sales, service and repair in the Southwest UK providing the best on-stage technology for working musicians.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50 reviews

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Rated 5 out of 5 stars

Great Communication and Service

Great Communication and Service! Many thanks!

December 13, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thank you so much for taking the time to leave us a review Riccardo, we greatly appreciate your custom and look forward to serving you again.

Sincerely,

El Toro Music

Rated 5 out of 5 stars

Guitar arrived on time and my son is…

Guitar arrived on time and my son is very happy with it. El Toro was the only website selling a left handed 12 string acoustic so well done!

December 13, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thank you for the kind words Narin, so glad you are a happy customer and looking forward to helping you again soon!

Sincerely,

El Toro Music

Rated 5 out of 5 stars

No messing

No messing, exactly as described, delivered next day, say no more.

December 13, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thanks Big Nige!

You are a valued customer and we hope to see you back again soon!

Sincerely,

El Toro Music

Rated 5 out of 5 stars

A great service and a great product…

A great service and a great product from El Toro. I shall definitely be using there services again! Thank you!

December 9, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thank you Jayne for taking the time to write this, we look forward to seeing you back again soon!

Sincerely,

El Toro Music

Rated 5 out of 5 stars

Mod 11 Pedal

Great service, quick delivery and very pleased with the product. Thank you!

December 6, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thank you for the great review Rachel, we look forward to serving you again soon so please stay in touch!

Sincerely,

El Toro Music

Rated 5 out of 5 stars

Would definitely recommend this…

Would definitely recommend this company! I purchased a guitar but it had to be replaced. I was kept informed every step of the way and had the new replacement delivered the following day and old one collected at the same time. Thank you for your prompt replies and excellent priced product! I will definitely use your company again in the future.

December 6, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thank you for the great review Julia, so glad you took the time to write this. We hope to see you back again soon!

Sincerely,

El Toro Music

Rated 5 out of 5 stars

Excellent customer service

Excellent communication, superb customer service and high quality product.

December 6, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thank you for the kind words, we greatly appreciate your custom and hope to see you back again soon!

Sincerely,

El Toro Music

Rated 5 out of 5 stars

Excellent service!

Excellent service. Will use again!

October 19, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi Laura,

Thank you very much for your order and for taking the time to write us such a great review. Please get in touch if there is anything else we can do for you.

All the best,
El Toro Music

Rated 5 out of 5 stars

Excellent customer service

September 19, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi Stuart,

Thank you very much for your order and review. We hope to serve you again soon, please get in touch if there is anything else we can do for you.

All the best,
El Toro Music

Rated 5 out of 5 stars

Very helpful customer service and…

Very helpful customer service and advice. Prompt delivery.

September 13, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi Julian,

Thank you very much for your order and the review. We hope to serve you again soon, please get in touch if there is anything else we can do for you!

Best Wishes,
El Toro Music

Rated 5 out of 5 stars

Very helpful and accommodating,thanks…

Very helpful and accommodating,thanks Henry.

Good luck to these guys for the future...these "little guys/ corner shop folk" deserve all our support

John

August 15, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi John,

Thank you very much for your order and for taking the time to write us such a great review. Us "little guys / corner shop folk" need all the support we can get in order to carry on being the best we can be. We hope to serve you again soon, please get in touch if there is anything else we can do for you.

All the best,
El Toro Music

Rated 5 out of 5 stars

fantastic service

fantastic service. very easy to contact. Henry was very helpful
and delivery was within 12 hours Thank you for all your help Howard

August 8, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi Howard,

Thank you very much for your order and for the review. We very much look forward to serving you again soon, please get in touch if there is anything else we can do for you.

All the best,
El Toro Music

Rated 5 out of 5 stars

First class communication all the way

First class communication all the way
and goods arrive next day, superbly packaged
Highly recommended

June 27, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi Darren,

Thank you very much for your order and for taking the time to write us such a great review. We hope to serve you again soon, please get in touch if there is anything else we can do for you.

All the best,
El Toro Music

Rated 5 out of 5 stars

A good experience

A good experience. Information about a supplier delay was constantly updated by El Toro, leaving me confident of delivery. I was not disappointed. First time of using, wont be the last, excellent service.

June 18, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi Michael,

Thank you very much for your order and for being so patient. We look forward to serving you again soon, please get in touch if there is anything else we can do for you.

Best Wishes,
El Toro Music

Rated 5 out of 5 stars

Fabulous service and great…

Fabulous service and great communication. Will use El Toro again I'm sure.

June 3, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thank you John your custom is highly valued and we hope to see you again soon!

Sincerely,

El Toro Music

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. Wouldn’t hesitate to order again.

May 30, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi Andy,

Thank you very much for your order and for taking the time to write us such a great review. We very much appreciate your custom and hope to serve you again soon, please get in touch if there is anything else we can do for you.

All the best,
El Toro Music

Rated 5 out of 5 stars

Very nice contact

Very nice contact. Some postage delays were compensated by nice goodies.

May 30, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hi Fabien,

Thank you very much for your order and for taking the time to write us a review. Your custom is very much valued and appreciated, and if there is anything else we can do for you please let us know.

Sincerely,

El Toro Music

Rated 5 out of 5 stars

Great service

Really pleased with the pedal. Great communication and quick delivery. Thanks

April 25, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Hello Steve, thank you very much for your order and for taking the time to write us such a great review. Your custom is very much valued and appreciated, and we look forward to continuing to develop our relationship. We hope the packaging pedal being put to good use :-)

Best Wishes, El Toro Music

Rated 5 out of 5 stars

First class from start to finish

First class from start to finish. Communication was excellent as my parts were on back order. Informed when they were in stock (in stock on the day they said) and then promo delivery... very good.

March 30, 2019
Unprompted review
El Toro Music logo

Reply from El Toro Music

Thanks Adrian, we do try our best!

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