I recently purchased 2 charms for a birthday gift to a friend who recently traveled to Italy and Switzerland. I had always admired the charms and wound up buying myself 15 as well ! She was delig... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All contact has been excellent, fantastic customer sercice. Wonderful product that makes a great gift for someone who travels. Really good quality, vibrant colours on the flags. Love the fobs and al... See more
Company replied
Such a great idea, I really hope Exchange Life is around for many years to come because I know I want to keep adding charms for holidays and travels in the future. A good product, excellent quality a... See more
Company replied
Found this company on Facebook that sells beautiful travel charms, and have started a collection of all the countries I’ve visited over the years. In addition to the flags they also sell outlines o... See more
Company replied
Company details
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great mother's day gift.
We ordered a large quantity of charms and were very happy when they arrived. My wife wears them everywhere.
May 10, 2026
Unprompted review
Reply from Exchange Life
Hi Hank,
We love hearing this. A Mother’s Day gift that can keep growing with memories over time makes it feel even more special.
It made us smile reading that your wife wears them everywhere because that’s exactly what we hoped these collections would become, something meaningful you can carry with you every day. Thank you for trusting us with such a thoughtful gift, and we hope many more memories and charms get added in the future.
Nice reminder and beautiful charms
I saw these online and thought they’d be perfect as we are world travelers. They are beautiful charms and a great reminder of all the places we’ve been to. Purchased 28 flag charms and planning to add more soon!
May 15, 2026
Unprompted review
Reply from Exchange Life
Hi Robby,
We love hearing this. Twenty-eight flag charms already sounds like an incredible collection of memories and adventures from around the world.
We’re so happy the charms became exactly what you hoped for, a beautiful reminder of all the places and experiences that have shaped your travels. It sounds like your collection is already off to an amazing start, and we’re excited to be part of all the destinations still waiting to be added.
Customer Service was excellent
Customer Service was excellent and the product (bracelet, flag charms and a free gift) were just as described. They look "charming" and have brought back a lot of memories. I have already ordered another 6 with more to follow.
May 18, 2026
Unprompted review
Reply from Exchange Life
Hi Jane,
This made us smile, especially the "charming" part. We love hearing that your bracelet, charms, and even the free gift brought back special memories because that’s exactly what these collections are meant to do.
We’re also so happy our customer service stood out to you, and the fact that you’ve already added another 6 charms says so much. It sounds like your collection is growing into something really special, and we can’t wait to be part of all the memories still waiting to be added.
2 months, still nothing
Now waiting two months! Ordered on the 15th of March, now the end of May and still nothing. Contacted them three times to be told the first two times that it will be dispatched in a week. Most recent time I was told in the next 3 days, this was over a month ago!
May 20, 2026
Unprompted review
Reply from Exchange Life
Hi there,
We’re really sorry to read this and completely understand your frustration. Waiting two months is already difficult enough, but being given multiple timeframes and then not seeing those happen would understandably make this even more disappointing.
This is not the experience we want our customers to have, and we’d really like the opportunity to look into this properly. We’ll be reaching out to you directly to review your order and find a resolution, but please feel free to contact us directly as well so we can get this sorted as quickly as possible.
I am obsessed with these flag charms
I am obsessed with these flag charms, they inspire me to travel more and add to my collection!
May 19, 2026
Unprompted review
Reply from Exchange Life
Hi Casey,
We absolutely love this energy. Hearing that your collection is actually inspiring you to travel more is one of the best things we could hear because that’s exactly what Exchange Life is all about, collecting memories while creating new ones along the way.
It sounds like the travel bug is fully active now, and we can’t wait to see all the new flags and adventures that get added to your collection.
Absolutely love my charms
Absolutely love my charms. Image is high quality and so is the charm itself, beautiful. Can't wait to show them off .
May 20, 2026
Unprompted review
Reply from Exchange Life
Hi Caylee,
We’re so happy to hear you’re loving your charms. Knowing that both the image quality and the charm itself stood out right away means a lot because we put so much care into those little details.
We can already imagine the excitement of showing them off and sharing the stories behind them. Thank you for supporting our small business, and we can’t wait to be part of all the memories still to come.
Good customer service
I had a great experience with Janelle from Exchange Life. She is very quick to reply, highly responsive, and always professional in answering my questions. You can really tell that she knows what she’s doing and genuinely wants to help. The whole process was smooth because of her prompt communication and expertise. Highly recommended!
May 20, 2026
Unprompted review
Reply from Exchange Life
Hi Johnson,
This truly made us smile. We’ll make sure Janelle sees this because recognition like this means a lot. We always aim to make customers feel supported and looked after, so hearing that her quick replies, professionalism, and willingness to help stood out is wonderful to hear.
As a small business, feedback like this really means a lot to us. Thank you for taking the time to share your experience and for trusting Exchange Life.
Easy to order website and very good…
Easy to order website and very good order tracking.
May 19, 2026
Unprompted review
Reply from Exchange Life
Hi Brian,
We’re so glad to hear the ordering process felt easy and straightforward. We always want the experience to be simple from the moment you start browsing all the way through to receiving your order.
It’s also great to hear the tracking updates stood out too. As a small business, we know how important it is to keep customers informed every step of the way.
Thank you for your support, and we hope your collection brings back many amazing memories.
Great way to savior your travel experiences
Great way to savior your life experiences. This charms are beautiful, festive and full of memories. My charm holder is attached to my travel backpack.
May 20, 2026
Unprompted review
Reply from Exchange Life
Hi there,
We love hearing this. There’s something really special about turning life experiences and travel memories into something you can carry with you every day.
We’re so happy you’re enjoying the charms, and we especially love that your charm holder has a place on your travel backpack already. That sounds like the perfect companion for future adventures and all the memories still waiting to be added.
Travel Memories Made Easy
The chance to memorialize travels in a unique gift like this for our daughter was awesome. She loved it. Great conversation piece and great memento for the avid traveler.
April 30, 2026
Unprompted review
Reply from Exchange Life
Hi Gregory,
We absolutely love that this was a gift for your daughter. There’s something really special about giving someone a collection that grows with their adventures and becomes more meaningful over time.
We’re so happy to hear she loved it, and we especially smiled at the "great conversation piece" part because that’s one of our favorite things about these collections. Every charm carries a story behind it.
Thank you for letting us be part of such a meaningful gift, and we hope many more travel memories get added in the future.
60 day return policy is a lie!
I ordered a bracelet and 21 charms in April. They arrived fairly quickly, but I wasn’t happy with my purchase. They advertise that you have 60 days from receipt to return your order for any reason (other than personalized orders), so I emailed the company, as the website says you should do. Long-story-short, we have gone back and forth over several emails, with them asking me to send pictures of all the charms and other included items, to offering a couple different options instead of a return and refund. The last message I received said they would refund 35% of the cost, and I could keep everything. They said most people prefer to do that instead of having to deal with customs fees and international shipping costs. To that I replied with a question: “Is your company based in the US, like your website claims? If so, why would I have to deal with customs and international shipping?” So far, I have not received an answer to that question, and it has been one month today since I made my first inquiry for a return and refund. I’ve given up on their extremely poor customer service, and I have turned to my credit card company to investigate this issue. Hopefully, they will be able to get Exchange Life to follow through on their stated 60 day no questions asked policy and give me a full refund!
April 19, 2026
Unprompted review
Reply from Exchange Life
Hi Kay,
We’re really sorry to read this and completely understand your frustration. We never want anyone to feel like they’re being pushed around or left without clear answers, especially after reaching out multiple times.
The options offered were intended as alternatives some customers prefer, but we understand that this experience clearly did not feel smooth or straightforward for you.
We’d love the opportunity to look into this personally and make things right. We’ll be reaching out to you directly as well, but please feel free to contact us directly too so we can review everything and work toward a proper resolution.
This company makes a great products
This company makes a great products. The charms are beautiful. The key chain is amazing. Shipping was a bit slow but well worth the wait. I am really happy with this product it is a great way to show the places you have been and easy to add to when you go more places.
May 18, 2026
Unprompted review
Reply from Exchange Life
Hi Karin,
We’re so happy to hear you’re enjoying your collection. It means a lot that the charms and keychain stood out to you, and we love that you see it as something that can keep growing as new adventures are added.
We also appreciate your patience with the shipping, and hearing that it felt worth the wait truly means a lot to our small team.
Thank you for trusting us with your memories, and we can’t wait to be part of all the places still ahead.
Quick service
Quick turn around & quick responses to email. I now have great memories of my trips around the globe.
May 19, 2026
Unprompted review
Reply from Exchange Life
Hi Dee,
We’re so happy to hear the quick communication and smooth experience stood out to you. We always want the journey from ordering to delivery to feel just as enjoyable as receiving the memories themselves.
We love that your collection now represents your trips around the globe. That’s exactly what these pieces are all about, carrying your adventures and stories with you wherever you go.
Thank you for supporting our small business, and we’d love to help you add many more memories in the future.
Love it you guys!!!
I love the products and everything came alright and exactly according to my expectations. The communication through email was amazing. Definitely will order from here again in the future.
May 14, 2026
Unprompted review
Reply from Exchange Life
Hi Hana,
Reading this put a smile on our faces. We’re so happy to hear everything arrived exactly as expected and that the whole experience felt smooth from start to finish.
It also means a lot that our email communication stood out to you. As a small business, we always want customers to feel looked after every step of the way, not just when the package arrives.
Thank you for your trust and support, and we’re already excited to help you add more memories to your collection in the future.
Love my travel charms
Love my travel charms. Bought them as gifts for my Mom, sister and myself to have on our upcoming trip….i did separate rings for countries and states for mine. Can’t wait to show them off!
May 18, 2026
Unprompted review
Reply from Exchange Life
Hi there,
We absolutely love this idea. Matching travel collections for you, your Mom, and your sister makes it so much more meaningful, and it turns each charm into a shared memory you can all look back on together.
We also love that you separated your countries and states onto different rings. That’s such a fun and personal way to organize your story. We can already imagine the travel conversations that are going to happen when you start showing them off.
Thank you for letting us be part of something so special, and we hope your upcoming trip creates plenty of new memories to add.
Amazing little charms!
Awesome little charms I bought to remember the places I traveled. It arrived with a travel jewelry box and a bracelet. Ordering was easy. Package arrived in good time. Good experience, I would recommend them!
May 16, 2026
Unprompted review
Reply from Exchange Life
Hi Donna-Joy,
We’re so happy to hear you had such a great experience from start to finish. There’s something really special about turning your travels into little keepsakes you can carry with you, and we love that the charms are helping you do exactly that.
We’re also glad you enjoyed the extra gifts and that everything arrived quickly and smoothly. As a small business, hearing you’d recommend us truly means a lot.
We can’t wait to help you add even more memories and destinations to your collection over time.
Love my new charms
Love my new charms! I have accumulated around 50 charms in the short time that I decided to make teh purchases. Service is good as they keep you informed on progress of order to delivered to your door.
May 15, 2026
Unprompted review
Reply from Exchange Life
Hi Po-Jen,
Fifty charms already is an incredible collection. We can only imagine how many amazing memories, countries, and stories are represented there already.
We’re so glad you’re loving your charms, and it means a lot that you noticed the communication from our team throughout the process as well. As a small business, we always want customers to feel informed and looked after from order to delivery.
It sounds like your collection is becoming something truly special, and we can’t wait to see where your travels take you next.
Very nice products and customer service
I'm happy with the items and the deal I got from the company. I wanted a nice bracelet/anklet that showed the countries I have been to and dream to visit, and this site ticked all the boxes.
Speaking with the service team helped me get exactly what I was looking for when I couldn’t find it.
May 19, 2026
Unprompted review
Reply from Exchange Life
Hi Natalie,
We’re so happy to hear Exchange Life ticked all the boxes for what you were looking for. We love the idea of combining the countries you’ve already explored with the ones still waiting on your dream list; it makes the collection feel even more personal and exciting.
It also means a lot that our customer service team could help you find exactly what you wanted. As a small business, making sure every customer feels looked after and understood is incredibly important to us.
Thank you again for your support, and we can’t wait to see your collection continue growing with future adventures.
There are 3 questions
There are 3 questions. I never want my boys to need to ask someday. " What is this? Where did she get it? What do we do with it?" so I tend not to buy souvenirs on my travels. When I discovered Exchange Life, I was thrilled to discover I could carry around a pocket full of memories.
May 18, 2026
Unprompted review
Reply from Exchange Life
Hi Jen,
We absolutely loved reading this because it captures such a real feeling. So many souvenirs end up tucked away somewhere, but we love that your Exchange Life collection became something completely different, a pocket full of memories you can actually carry with you every day.
That’s exactly what inspired us to create these pieces in the first place. Not clutter, but meaningful reminders of the places and moments that shaped your story. Thank you for sharing something so personal with us. Reviews like this truly mean a lot to our small team.
Amazing product and experience
Amazing product and experience, is great have something to remember your history
May 15, 2026
Unprompted review
Reply from Exchange Life
Hi Gabriela,
We really appreciate this. One of the most meaningful things about these collections is exactly what you said, having something tangible that helps you remember your history, your travels, and the moments that shaped you.
We’re so happy you loved both the product and the overall experience. Thank you for supporting our small business and allowing us to be part of your story.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.