I recently purchased 2 charms for a birthday gift to a friend who recently traveled to Italy and Switzerland. I had always admired the charms and wound up buying myself 15 as well ! She was delig... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All contact has been excellent, fantastic customer sercice. Wonderful product that makes a great gift for someone who travels. Really good quality, vibrant colours on the flags. Love the fobs and al... See more
Company replied
Such a great idea, I really hope Exchange Life is around for many years to come because I know I want to keep adding charms for holidays and travels in the future. A good product, excellent quality a... See more
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Found this company on Facebook that sells beautiful travel charms, and have started a collection of all the countries I’ve visited over the years. In addition to the flags they also sell outlines o... See more
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Company details
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The quality is great
The quality is great. I am enjoying wearing a bracelet that is a reminder of my special travels. I received compliments when l wear it and have shared the website with my family and friends.
May 24, 2026
Unprompted review
Reply from Exchange Life
Hi Stephen,
We’re so happy to hear this. One of the best things about these collections is exactly what you described, being able to wear something that instantly brings back special travel memories every time you look at it.
We also love hearing that you're receiving compliments and sharing Exchange Life with family and friends. As a small business, that kind of support truly means the world to us.
Thank you for being part of our journey, and we can’t wait to help you add even more memories to your bracelet in the future.
Lovely charms
Lovely charms. A novel way of recording your travels. Love the veracity of being able to attach them to bracelets, bag chains and keychains. Great customer service - kept me informed every step of the way.
May 21, 2026
Unprompted review
Reply from Exchange Life
Hi Lisa,
We absolutely loved reading this. We really wanted these collections to feel flexible and personal, so hearing that you enjoyed being able to switch your memories between bracelets, bag chains, and keychains made us smile.
We’re also so happy our communication stood out to you. As a small business, we always want customers to feel informed and looked after every step of the way.
Thank you for your support, and we can’t wait to help you keep adding even more memories and adventures to your collection.
Pay homage to your world travels
They provide a cute way to memorialize my world travels. Product is well made and arrived sooner than expected
May 13, 2026
Unprompted review
Reply from Exchange Life
Hi Terri,
We love this. There’s something really special about turning travel memories into something you can carry with you every day, and we’re so happy your collection became a fun way to pay tribute to your adventures around the world.
We’re also glad to hear the quality stood out and that your order arrived sooner than expected. Thank you for supporting our small business, and we can’t wait to help you add even more destinations and memories in the future.
This company was awesome to deal with…
This company was awesome to deal with and replied to my emails promptly. I highly recommend them and the small flags are wonderful memories of where I have travelled.
May 18, 2026
Unprompted review
Reply from Exchange Life
Hi Debbie,
This was so lovely to read. We’re really happy to hear our team could make the experience feel smooth with quick communication and support along the way.
We also love that your flag collection has become a way to hold onto your travel memories because that’s exactly what inspired Exchange Life in the first place. Little reminders of the places, stories, and adventures that mean the most.
Thank you for your recommendation and for supporting our small business. We can’t wait to help you add even more memories to your collection.
A way to remember a once-in-a life-time trip arount the world
These country flags is a wonderful reminder of all the sights and experiences I had on a four month trip around the world. I feel so fortunate to have had the experience of seeing so much and observed how others live. The scenery was georgeous as my 1700 pictures show!
May 25, 2025
Unprompted review
Reply from Exchange Life
Hi Julie,
We absolutely loved reading this. A four month trip around the world sounds like an incredible once in a lifetime adventure, and we can only imagine the stories behind those 1,700 photos.
This is exactly why we created these collections, so memories from amazing experiences don’t just stay in a photo album, but can be carried with you every day. We’re honored that your flag charms became part of preserving such a meaningful journey.
Happy
I love how small the flags are and the fact that the bracelet is adjustable to different sizes. I was also impressed that I received the order earlier than the estimated arrival date. I had a small observation about 2 of my flags. I told the customer service team and they handled it well. Looking forward to ordering again and would happily recommend!
May 23, 2026
Unprompted review
Reply from Exchange Life
Hi Nana,
Reading this made us smile because it touched on so many of the little details we care about. We love that the smaller flag size and adjustable bracelet worked so well for you, and getting your order earlier than expected is always a nice surprise too.
We also really appreciate you mentioning your experience with our support team. We know small things can come up sometimes, so hearing that you felt looked after and that everything was handled well means a lot to us as a small business.
Thank you for your trust and recommendation, and we’re excited to help you grow your collection with even more memories and adventures ahead.
Reply from Exchange Life
Hi Zoe,
We love how simple and meaningful this is. The best gifts are often the ones that carry memories with them, and we’re so happy your collection became something special to look back on.
We hope many more memories and adventures get added along the way.
Love the Exchange life
Love the Exchange life, company very easy to work with, with clear and upfront communication your order is never a second thought.
March 15, 2026
Unprompted review
Reply from Exchange Life
Hi there,
This really means a lot to us. We always want customers to feel looked after and never feel like their order is just another number, so hearing that our communication felt clear and personal makes us incredibly happy.
As a small business, we put a lot of care into making sure every customer feels valued from the moment they order through to delivery. Thank you for your trust and support, and we’re so happy you’ve enjoyed being part of the Exchange Life journey.
Priceless memories
The quality os supar the customer service is great. The thought put into making your travels into something memorable is priceless
April 11, 2026
Unprompted review
Reply from Exchange Life
Hi Carolyn,
We absolutely loved reading this. Turning travel experiences into something you can hold onto and revisit years later is exactly why Exchange Life was created, so hearing you describe those memories as priceless truly means a lot.
We’re also so happy the quality and customer service stood out to you. As a small business, reviews like this keep us going and remind us why we do what we do.
Thank you for trusting us with your memories, and we hope your collection continues growing with many more adventures ahead.
Love my charms!
Exchange Life is a great company to work with. The charms are beautiful, and the customer service is A1! I will definitely be shopping with them again in the future.
May 20, 2026
Unprompted review
Reply from Exchange Life
Hi Andrea,
This was so lovely to read. We’re really happy to hear both the charms and our customer service made such a great impression on you. Hearing "A1 customer service" definitely made our team smile.
It means a lot knowing you’re already planning to shop with us again because that’s one of our favorite things, seeing collections grow and become part of someone’s travel story over time.
We can’t wait to help you add more memories and adventures to your collection.
Horrible service
Horrible service. I placed an order in March and June is in a week and still no order. I've emailed several times only to receive AI response with apologies and stalling tactics. Don't throw your money away, buy from a reputable company instead.
May 23, 2026
Unprompted review
Reply from Exchange Life
Hi Teresa,
We’re genuinely sorry to read about your experience. We completely understand how disappointing it must feel to place an order months ago and still be waiting, especially when you were expecting clearer updates along the way.
We also understand your concerns around the communication you received. We never want customers to feel like they’re receiving generic responses instead of real support, and we take feedback like this seriously.
We’d really appreciate the chance to look into your order personally and understand what went wrong here. We’ll be reaching out directly as well so we can work toward finding a proper resolution.
Best customer service
Best customer service! I love my charms so much and will get more as I continue to see the world!!
May 22, 2026
Unprompted review
Reply from Exchange Life
Hi Missy,
This made us smile. Hearing "best customer service" is such a huge compliment for our team because we always want customers to feel looked after every step of the way.
We’re also so happy you’re loving your charms, and we already love your plan of adding more as you continue seeing the world. That’s one of the best parts, watching a collection grow right alongside your adventures.
We can’t wait to see where your next travels take you.
Very happy with customer service and…
Very happy with customer service and support. Informative, helpful, promptly answering any questions or concerns. Superior quality merchandise. Only wished they were a tiny bit bigger.
May 23, 2026
Unprompted review
Reply from Exchange Life
Hi Mary,
We’re so happy to hear our customer service and support stood out to you, and it means a lot that you loved the quality of the pieces as well.
We also appreciate the feedback about the charm size. After a lot of testing and customer feedback over time, most customers actually preferred the smaller size, which is why we ended up going with the current design. We wanted them to feel elegant and easy to wear every day while still carrying all those meaningful memories.
Thank you for your support and for taking the time to share your experience with us. As a small business, feedback like this truly helps us continue improving.
Was so excited about my flag charms when I…
Was so excited about my flags when I ordered them 2 months ago. Now wondering if I am ever going to recieve them. Four times I have requested an update on my order and each time im been given excuses and detail saying my delivery is imminent. Even stating it would be dispatched the day of the email "We're preparing all orders for shipment, and I've added yours to our priority list so we can ship it today. Please note the tracking link will take 1-2 days to update, and delivery typically takes 7-10 working days from dispatch." This was too weeks ago so when I asked again I was told "I’m happy to let you know that your order is currently in the final production stage and is getting very close now." No mention of the shipment that supposedly happened two weeks ago. Very disappointing.
Will I ever get my charms????
March 21, 2026
Unprompted review
Reply from Exchange Life
Hi Dawn,
We’re really sorry to read this and completely understand your frustration. Waiting two months is already disappointing, but receiving conflicting updates along the way would understandably make it feel even more frustrating and confusing.
We never want customers to feel like they’re being given mixed information or left wondering what is actually happening with their order. We’d really appreciate the opportunity to review this properly and get clear answers for you.
We’ll be reaching out to you directly as well, but please feel free to contact us directly too so we can look into your order and work toward getting this resolved.
Repeat Customer
I came across this company through a social media ad and kind of hemmed and hawed before placing an order. Now I'm OBSESSED. I've ordered from them 4-5x now because these make such fun gifts for all the travelers in my life!
May 17, 2026
Unprompted review
Reply from Exchange Life
Hi Rio,
This genuinely made us laugh because we’ve seen this happen quite a few times. It starts with, "I’ll just try a few," and suddenly it turns into order number 4 or 5 and planning gifts for everyone.
We absolutely love that our little flag collections have become part of your gift giving for the travelers in your life. There’s something really special about giving someone memories instead of just another gift.
Thank you for sticking with us and supporting our small business. Customers like you are a huge part of what keeps us going, and we can’t wait to see what ends up in order number 6.
Great customized gift!
May 20, 2026
Unprompted review
Reply from Exchange Life
Hi Clement,
We’re so happy to hear this. There’s something really special about giving a personalized gift because it instantly becomes more meaningful and memorable.
Thank you for choosing Exchange Life to be part of that moment. As a small business, support like this means so much to us, and we hope it brings back amazing memories for years to come.
Lovely to deal with
Lovely to deal with
Super quick at replying
And beautiful charms
May 5, 2026
Unprompted review
Reply from Exchange Life
Hi Claire,
This was so lovely to read. We’re really happy to hear our team made the experience smooth and responsive, and that you loved your charms too.
As a small business, we always want customers to feel looked after from the first message right through to receiving their order, so feedback like this truly means a lot.
We hope your collection keeps growing with many more memories ahead.
Great product!
Customer service is very responsive. My flag charms are beautiful and high quality. I love looking through them and remembering my trips. Great product!
May 9, 2026
Unprompted review
Reply from Exchange Life
Hi Kristin,
We’re so happy to hear this. One of our favorite things about these collections is exactly what you described, being able to look through them and instantly relive special trips and memories.
We’re also really glad our customer service and quality stood out to you. As a small business, hearing feedback like this means so much to us.
Thank you for your support, and we can’t wait to help you add even more memories and destinations to your collection.
10/10 Will buy again!!
The charms and key ring were gorgeous!! I also received the bracelet as a mystery gift!:) So happy I have another way to remember my travels!
May 22, 2026
Unprompted review
Reply from Exchange Life
Hi Haley,
Reading this made us smile. We’re so happy you loved the charms and key ring, and it’s even better that the mystery gift gave you another way to show off and collect your memories.
That’s exactly what we hoped these collections would become, something that grows alongside your travels and lets you carry those special moments with you every day.
Thank you for supporting our small business, and we can’t wait to help you add even more destinations to your collection in the future.
Great communication from the company
Great communication from the company, shipping timeline was as expected, product is great quality. Excited to gift this!
May 22, 2026
Unprompted review
Reply from Exchange Life
Hi Courtney,
We’re so happy to hear this. We always want the experience to feel smooth from the moment an order is placed right through to delivery, so hearing that our communication and shipping experience stood out really means a lot.
We also love that this is going to be a gift. There’s something extra special about giving memories and meaningful keepsakes to someone you care about.
Thank you for supporting our small business, and we hope the gift is loved just as much as you hoped it would be.
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