Express Doors Direct Reviews 

Good doors reasonable leading time, used them on numerous projects

Polite, efficient, arrived on time, kept me informed, considerate of neighbours when parking outside property.

Thanks very speedy service .
Henry the delivery driver was exceptionally professional and friendly.

Delivered on time and in good condition

I wanted to order 5 new internal doors 1 of which is a firedoor. I like the new slim black industrial doors and after contacting Express Doors Direct (waiting on hold over 30 min each time) twice I confirmed with the sales team on both occasions which handles would fit and what backset latches would be required. As the doors are 35mm wide I was advised that the products I choose (including product numbers) would fit. I duly ordered 5 doors and 5 sets of handles and latches. The website advertises 3-7 days delivery when spending over £750 which I had. I ordered on 01/09/2026. My delivery arrived 17/09/2026. 16 days (11 working days) after confirmation of placing an order. Not a great start!! The delivery team contacted me a short time prior to arrival. Delivery arrived. My joiner was scheduled to fit the doors the following day. The doors were fitted and they look great. Only issue was the slim fit handles didn't fit the slim fit door (even although I had checked on the phone with the company twice!!) once assembled the handles measure 38mm. The door is only 35mm wide. There is not enough door to fit and support the handle. This was the case with all 5 of the doors. So.... I emailed the company as per their instructions. I received a generic reply stating that I want to return doors and not to use various nationwide delivery companies and a link was attached to an independent company I have never heard of. As I didn't want to return any doors and to stop any confusion moving forward I decided to call the Express Doors Direct yet again, after being on hold for over 30 mins I was put through to Harry. I explained the situation, I was put on hold again, he came back asking why they didn't fit, I explained. To clarify matters I let him speak with my joiner. He was questioning my joiners ability to fit these handles. I again took over the call only to be asked if I was fitting the correct handle to the correct door. Insulting my intelligence was the completely wrong thing to do. I only contacted them to re-iterate I only wanted to confirm their records stated I wanted to return all the handles not the doors. I asked if the returns policy was the same he got quite snippy and replied follow the email or similar words. I AGAIN told him the email from them stated the return of doors which is incorrect. Totally awful, could hardly hear him at times, muffled, spoke to us like we were stupid. I will be returning the handles I confirmed twice were correct and there is no way I will get any of the return delivery money back (even though its their error).

Barndoor and kit ordered and delivered in 3 days. Very efficient and kept up to date with tracking. Very well packaged with no damage. Delivery driver also very helpful. Excellent price too! Great experience 👍

Because of other commitments, I asked to be notified of a more precise delivery time. The driver did this giving me 30 mins notice. They gave me time to inspect the doors and left them where I’d asked. Couldn’t fault.

Third time I have used this company, good range ,service and speedie delivery. Would recommend.

Awful communication, placed order 3-7 day delivery - no contact regarding delivery date, got a text message with one day notice but just 1 door arrived, no response from customer service about other items then a text 3 days later giving me less than 2 hours notice of delivery of the second door! Only use express doors if you plan not leave your house for the next 7 days so they can deliver your items when they feel like without giving you adequate notice - would not use again

Hard work with communication.Emails not read or replied too about delivery.Had to phone myself to sort delivery out.This has put me off doing g another order.Delivery driver was brilliant though.

The doors arrived well packed with no damage to them at all and the delivery mem where wery professional on when thay delivered my doors

Great Gates, Great Prices, Great Service!
Thank you.

Excellent choice at good prices.
Fast delivery and kept informed until it arrived. Would recommend and purchase again myself.

On time and driver took doors around back of house to lay in dining area.Great guy.

Great prices, easy to use website and excellent delivery service

Excellent service, had to add another door onto the order as I missed one out and this was dealt with easily. The doors are top quality and delivery was fast and easy. Thank you

Excellent service

The one door I received was perfect no marks or anything but the second door has been obliterated with black staining all over it

Great service door arrived in three days and looks brilliant