Express Estate Agency Reviews 

5,295
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, professional staff for providing thorough information and keeping them consistently updated throughout the entire property transaction process. Many consumers additionally appreciate the quick responses, clear advice, and overall efficient guidance that make buying or selling a home smooth and reassuring. Some reviewers were not happy with communication difficulties, mentioning that agents ignored calls and emails or became extremely hard to reach. A few people also felt that the initial promises made during consultations did not match the actual results, leaving them disappointed with the support.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their efficiency, professionalism,... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and helpful... See more

Customer service

People report positive experiences with customer service, often praising agents for providing clear support... See more

Response time

Reviewers mention positive feedback about response time, highlighting that agents answered questions quickly... See more

User experience

Reviewers highlight high satisfaction regarding user experience, frequently praising helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan Dillon was a great support to us in purchasing our first home. His communication was excellent in helping us make an offer on the house. Thank you very much and if we are ever in a position where... See more

Company replied

Rated 5 out of 5 stars

I recently sold my flat, in London with Express Estate Agents. Although it took awhile, their services were impeccable, particularly, the help, advice and support I got from Georgia Corrigan and Richa... See more

Company replied

Rated 5 out of 5 stars

Goergia has been an absolute superstar from start to finish without her I don’t know where I would be she is a asset To your company I would say she is higher then a 5 star if I ever had to go throu... See more

Company replied

Rated 5 out of 5 stars

Jamie was patient, knowledgable and kept to the topic. Answered all my questions quickly and efficiently. The only downside was the phone reception, not your fault I suppose. Mobile phone reception... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Do you want to sell your house — and not just be on the market? Proudly built upon great service, great success and no sale no fee – by choosing the Express Estate Agency, you will benefit from a very progressive, forward-thinking, proactive and nationwide Estate Agent that offers enormous advertising for your property, a 24/7 Enquiry Line and only deals with buyers in a position to proceed. We can help everyone and selling your home doesn't need to be a long, drawn-out and painful experience. Whether you are just wanting to sell, and don't want the trauma of 6-12+ months on the market, (with endless viewers who may simply be wasting your time), or if you are in need of a faster sale, we have the solution that will suit your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(5,295)

549 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Team Express Estate Agency, and thank you, Elliot.

Express Estate Agency were excellent throughout the entire process and worked diligently to secure a buyer for our property. Everyone we dealt with was polite, highly professional, respectful and, above all, approachable.
Elliott, in particular, has been fantastic. We also dealt with several of his colleagues during the process, and I cannot praise the team highly enough. Their professionalism, communication and commitment made the whole experience much easier.

I would definitely recommend Express Estate Agency to anyone looking to sell their home. A big thank you to Elliott and the entire team; keep up the great work!

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful

October 2, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review Serwan.

We’re delighted to hear that everyone was helpful and that you had a positive experience with our team.

We really appreciate your kind feedback and wish you all the best!

Jess 🏠

Rated 2 out of 5 stars

Not sure id recommend

Not sure id recommend. They dont do the viewings, they take an extortionate fee, theyre majorly behind on progress, theyd always ring me days or even weeks later with information I already knew. I dont think theyre any better than a high street agent.

October 3, 2026
Unprompted review
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Reply from Express Estate Agency

Thanks for your feedback Sanne, and congratulations again on completing your sale.

We were delighted to be able to secure a buyer on your home within just three days and see the transaction through to completion.

We’re sorry to hear that some aspects of the communication and progress updates did not meet your expectations.

Solicitors may receive updates directly before they reach us, meaning you may sometimes have received information before we were able to update you. Nevertheless, we appreciate your comments and will take them on board as we continue to improve our service.

We wish you all the best in your new home.

Jess 🏠

Rated 1 out of 5 stars

Avoid! Thieves!

Worst estate agency I have ever worked with. They tell you they can sell your home. I understand how they do it now because they keep dropping the price of your house without your consent so you get lower offers just so they can make some money. They stole money from me! I was told I had to send £150 for solicitor documents which they took and then they removed my house off the market without speaking to me. They are thieves, you need to avoid them at any cost. Do not list your home with them because they will do whatever they want with it. Your say does not matter. They will continuously hound you and bombard you with calls to get what they want and when you don’t answer they’ll just change it to what they want anyway.

Even told them I did not want my house taken off the market as I thought it was done by mistake but they don’t respond. They are thieves, liars and only look out for themselves.

As you can see below they say they have attempted contact but no one has even tried. They don’t even provide a simple email address for me to send an email to trying to fix the issues. They can’t find any details as they say on every negative review to avoid blame. They’re full of lies.

October 3, 2026
Unprompted review
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Reply from Express Estate Agency

We’re unable to identify any customer or property matching the circumstances described in this review.

We take all customer concerns seriously and are always happy to investigate and address any issues appropriately. We have contacted you privately through Trustpilot to request the correct details, but without this information we cannot identify the transaction or investigate the concerns raised.

Please respond to our private request with the relevant details so we can look into this fully and assist you.

Best wishes,

Jess 🏠

Rated 5 out of 5 stars

I’m very happy for the service thank you

I’m very happy for the service thank you

October 1, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your feedback Valon.

We’re delighted to hear you were very happy with our service. It was a pleasure helping you, and we really appreciate you taking the time to leave this review.

Best wishes,

Liv 🏠

Rated 5 out of 5 stars

Very Professional

It was on time, to the point with very little waffle. Rhianna Clarkson had done her research and spoke with good knowledge of the market and the process

October 1, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your lovely review Tim. We’re delighted to hear that you found the service punctual, clear and informative.

We’ll be sure to pass your kind comments on to Rhianna. We really appreciate you taking the time to share your experience.

Best wishes,

Jess 🏠

Rated 5 out of 5 stars

Great online zoom meeting

Great meeting with Leva online zoom.meeting. she explained options for me and gave me all the info needed to inform my partner and included prices etc. also emailed straight after meeting confirming these details.

October 1, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your review Jane.

We’re delighted to hear you found the meeting helpful and that everything was clearly explained, including the options and pricing. It’s great to know the follow-up email was useful too.

We really appreciate your feedback.

Best wishes,

Liv 🏠

Rated 4 out of 5 stars

Expr3ss nowledgeable and professional

Samantha was pleasant to deal with and very professional. She answered all our questions knowledgeably, with good oversight and understanding of problems we've had with our existing agent.

We have two weeks left on our existing contract, at which time we will be looking for a new agent. We intend to do some improvement/refurbish work and once completed, we intend to get back in touch with Express Offers to put the property back on the market, around the end of October.

September 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your lovely review Kevin.

We’re delighted to hear that you found Samantha knowledgeable, professional and helpful.

We really appreciate you taking the time to share your experience and look forward to hopefully working with you when you’re ready to bring your property back to the market. Best of luck with the improvements!

Jess 🏠

Rated 5 out of 5 stars

V empathetic and knowledgeable about…

V empathetic and knowledgeable about thd market.explained everything well and listened to my sale details

September 30, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your wonderful review Edwina.

We really appreciate your kind words and are pleased to hear that you found our service helpful, clear, and informative. It was a pleasure assisting you, and we truly appreciate your feedback.

Best wishes,

Liv 🏠

Rated 5 out of 5 stars

Jamie was really clear in all aspects…

Jamie was really clear in all aspects of her thinking on how to improve the chances of a sale, knowledgeable and professional without hard sell is great.

September 30, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your lovely review. We’re delighted to hear that you found the service clear, professional and informative. We really appreciate your feedback and are pleased Jamie could provide helpful advice.

Best wishes,

Jess 🏠

Rated 5 out of 5 stars

Daisy was super friendly.

Daisy was super friendly, informative and comprehensible. This was my first experience in trying to sell a property and Daisy explained the process so clearly for me.

September 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your lovely feedback Gemma.

We’re so pleased to hear you had a positive experience and found Daisy friendly, informative and easy to understand. We really appreciate you taking the time to share your experience and wish you all the best with your sale!

Jess🏡

Rated 5 out of 5 stars

Very Good

Very informative in a professional manner.
Explained what we needed to know in layman's terms.

September 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your feedback Neil. We’re delighted to hear that you found our service informative and professional, and that we were able to explain everything clearly.

We really appreciate you taking the time to share your experience.

Best wishes,

Liv 🏠

Rated 5 out of 5 stars

Olivia was very helpful over the whole…

Olivia was very helpful over the whole process of our buying our home, providing us with updates and chasing information where required. She was always quick at responding and sorting out things within hrr control, and enabled efficient communication with the sellers.

September 25, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your kind feedback Hannah.

We’re delighted to hear that Olivia was so helpful throughout your home-buying journey, keeping you updated, responding quickly and helping to keep communication flowing with the sellers. We will delighted to pass on your feedback to Olivia.

We really appreciate you taking the time to share your experience, and congratulations on your new home! 🏡🔑

Rated 5 out of 5 stars

Friendly informative service

September 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your feedback Polly. We’re delighted to hear you found our service friendly and informative. We really appreciate you taking the time to leave us a review.

Best wishes,

Liv 🏠

Rated 5 out of 5 stars

Amy Knowelden was very friendly and…

Amy Knowelden was very friendly and professional. Gave some good advise. We will be looking to go ahead and use her services in due course.

September 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your lovely feedback Catalin. We’re delighted to hear that you found Amy friendly, professional and helpful.

We really appreciate your kind words and look forward to hopefully working with you in the future!

Best wishes,

Jess 🏠

Rated 5 out of 5 stars

5 stars for Robert!

We can’t thank Robert enough for all his help throughout the whole process of buying our first home. He has been fantastic from start to finish, always keeping us updated with any news and making sure we fully understood everything along the way.

He’s been so friendly, helpful and approachable, and has made what could have been a stressful process feel so much easier. We really appreciate everything he’s done for us thank you, Robert!

September 29, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for such a lovely review! We’re absolutely delighted to hear that Robert was able to make your first home-buying experience feel easier and less stressful.

Keeping you informed and making sure you felt comfortable and understood throughout the process is exactly what we aim for. We will of course pass on your kind feedback to Robert.

Congratulations on your first home, and we wish you many happy years there 🏠🔑

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