EzLicence Reviews 367

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosts confidence. People frequently highlight the clear instructions and effective methods provided, making the learning process enjoyable and easy to understand. The overall service is often described as excellent, with many appreciating the personalized and encouraging environment created by the instructors. However, some customers encountered issues with the booking process, reporting instances where instructors did not show up for scheduled lessons or cancelled at the last minute without proper communication. A few people also mentioned problems with transparency regarding additional charges or instructors being rude when these were declined.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise instructors for their patience,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the kindness,... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise instructors for their... See more

Booking process

People report ambiguous experiences with the booking process. Many customers express frustration with... See more

Service

Clients share positive opinions on service, often highlighting the professionalism and effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassan is an incredibly experienced instructor who really knows how to bring out confidence behind the wheel. He breaks everything down into clear, practical steps and always has a handful of useful t... See more

Company replied

Rated 5 out of 5 stars

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell,... See more

Company replied

Rated 5 out of 5 stars

Had my first driving lesson today and couldn’t have asked for a better instructor. Salim was patient all through the lesson and added 0 pressure when teaching, his training was easy to grasp, correct... See more

Company replied

Rated 5 out of 5 stars

I booked a refresher's lesson with Adam, as I hadn't driven in 7+ years and felt like I needed a little reminder before using a holiday rental car. I was a bit nervous having had such a long break, bu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Online Marketplace

Written by the company

EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend!

Firas is a very friendly and kind driving instructor. I enjoyed all my lessons and my driving improved a lot!

January 16, 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the great review, Teo! Firas is a fantastic instructor and it's awesome to hear how much your driving improved with his support. You’ve got this!

Rated 5 out of 5 stars

Youcef is a great instructor

Youcef is a great instructor - I passed my test first time! He has lots of great tips and is an excellent teacher. I found his car very easy to learn on, too. I highly recommend him to anyone thinking about learning to drive!

January 15, 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Huge congrats on the first-time pass, Alex! 🙌 Youcef’s tips and teaching style really shine through here. So glad the car setup worked well for you too – enjoy your freedom on the road!

Rated 1 out of 5 stars

SCAM - AVOID AT ALL COSTS


When you are purchasing the service it is advertised as offering “easy refunds.” However there are no clear, prominent, or proximate disclosure that merely booking a lesson even if later cancelled and not delivered would constitute as “use of the service” and extinguish all cooling-off rights.

Any such limitation appears only within linked terms and conditions and was not transparently disclosed before payment which is literally misleading omission.

If anyone else is struggling to get a refund just start a chargeback via your bank, though it is a tedious process you will get your money back as you haven't used the service.

January 14, 2026
Unprompted review
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Reply from EzLicence

Hi Khalid, we're sorry to hear you're disappointed with your experience. We understand that refund policies can be frustrating, especially when expectations don’t match up. We're continually reviewing how we communicate key information to ensure the booking and purchase process is as clear and transparent as possible – and your feedback helps us do that.

Rated 5 out of 5 stars

Great driving instructor!

I have really enjoyed my lesson with Anja! She was so helpful with her clear instructions and helpful tips. I have a foreign driving license but was looking for a lesson to review and brush up my driving skills specifically for UK roads. I feel like a better driver now! Highly recommend taking lessons with Anja!

December 23, 2025
Unprompted review
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Reply from EzLicence

Great to hear your lesson with Anja helped you feel more confident on UK roads! Whether you're refreshing or starting from scratch, a lesson like that can make a big difference. Thanks for sharing your experience!

Rated 5 out of 5 stars

I had been postponing my plans to start…

I had been postponing my plans to start learning driving for years as I was very scared but I am glad I started with Momotaz. She is really helpful, recommended.

January 11, 2026
Unprompted review
EzLicence logo

Reply from EzLicence

So proud of you for starting your driving journey, Sahra – especially after feeling nervous for so long! Momotaz is wonderful at helping learners feel comfortable and capable 😊

Rated 5 out of 5 stars

She is GENUINELY amazing

She is GENUINELY amazing. I had a test on the 12th of January 26, was making many mistakes I couldn’t seem to correct and booked in my lesson with Afreen and she corrected me on everything I was doing and because of that I passed my test! She’s kind, patient, well spoken and easy to listen to. Would defo 100% recommend without a doubt.

January 10, 2026
Unprompted review
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Reply from EzLicence

Massive congrats on passing your test, Nathan! 🥳 Afreen’s guidance clearly helped you turn things around right on time. Love hearing how supported and prepared you felt. You've earned that licence!

Rated 5 out of 5 stars

Excellent teacher who is patient and…

Excellent teacher who is patient and great at explaining everything, ensuring confidence and skill.

January 11, 2026
Unprompted review
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Reply from EzLicence

Thanks for the lovely feedback, Jordan! A patient instructor who builds your confidence makes all the difference – glad you felt supported every step of the way 🚗

Rated 5 out of 5 stars

Amazing experience he knows how to make…

Amazing experience he knows how to make a excellent driver in just few minutes

January 8, 2026
Unprompted review
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Reply from EzLicence

Love to hear that, Paul! Sounds like your lesson was packed with value and confidence-boosting moments. Keep up the great work behind the wheel 🚗💨

Rated 5 out of 5 stars

I had a really great lesson with Salim

I had a really great lesson with Salim. He gave me clear formulas and techniques that I can actually apply to my driving, which made things much easier to understand and remember. He also helped me practise my theory using the app in the last 10 minutes of the lesson, which I found really helpful. Salim is very kind, patient and understanding, and he made me feel comfortable and supported throughout the lesson. Definitely recommend booking with him.

January 7, 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks so much for sharing your experience, CC! Salim is such a supportive instructor — it’s great to hear he helped make things click with easy-to-follow techniques and extra theory practice. Feeling comfortable and confident during lessons makes all the difference 🙌 You've got this!

Rated 5 out of 5 stars

A wonderful driving instructor with…

A wonderful driving instructor with tremendous patience, just passed my test today first time with only a few minors. For myself, starting completely from scratch with no prior experience behind the wheel, every lesson with Ungudi was incredibly valuable and useful, and the approach exactly suited to how I learn. Highly recommend 5/5

January 5, 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Congrats on the first-time pass, David – that's a huge win! 🥳 Starting from zero and building up to success takes real dedication, and it’s great to hear how well Ungudi supported your learning style. Appreciate you sharing your experience – well done!

Rated 5 out of 5 stars

Punctual for lessons and good instructions

Punctual for lessons. Good instruction while practising. Well planned for test.

January 1, 2026
Unprompted review
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Reply from EzLicence

Thanks for the feedback, Sreejith! Being punctual and well-prepared helps make every lesson count. You’re clearly on a solid path to test success 🚦

Rated 5 out of 5 stars

Best instructor

Best instructor, was doing mock test from day 1. Highly recommend.

December 28, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Awesome to hear, Abi! Jumping straight into mock tests is such a focused way to prep – sounds like you're already driving with purpose. You've got this 💪

Rated 5 out of 5 stars

Basharat is amazing

Basharat is amazing! Patient, kind and build up my confidence, thank you Basharat!

December 30, 2025
Unprompted review
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Reply from EzLicence

Bo, love hearing this! Basharat’s kind and patient approach really shines through. You’re gaining confidence with each lesson – well done! 😊

Rated 5 out of 5 stars

Very good and supportive driving…

Very good and supportive driving instructor

December 31, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the lovely review, Ogaga! A supportive instructor makes all the difference and it’s great to hear you’re getting just that.

Rated 5 out of 5 stars

He listens very good

He listens very good, patience and learnt really good from him.

December 22, 2025
Unprompted review
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Reply from EzLicence

Bianca, thanks for sharing! It’s great that your instructor took the time to listen and support you with patience. Every lesson like this builds more skill and confidence 👏

Rated 5 out of 5 stars

Loved first driving lesson with Mr…

Loved first driving lesson with Mr Mohan Singh. He is very experienced, calm and reassuring. I highly recommend him

December 20, 2025
Unprompted review
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Reply from EzLicence

So glad to hear you had a great first lesson, Pradip! Mohan is calm, experienced and really knows how to put learners at ease. You've made a strong start – keep it up!

Rated 5 out of 5 stars

Harold was incredibly friendly and made…

Harold was incredibly friendly and made me feel comfortable right away. He boosted my confidence and helped me start driving confidently for the first time. Highly recommend!

December 19, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the great feedback, Roman! Harold is such a pro at creating a relaxed vibe behind the wheel – it's awesome to hear how confident you're feeling now. You're on the right track 🚗💨

Rated 5 out of 5 stars

I fully enjoyed my driving experience with james

I fully enjoyed my experience with James as a driving instructor, he is very thorough and he know exactly what he is doing, he adapts and understands how you drive and knows exactly what to do to improve your driving skills to make you test ready! I had just over 2 months to pass my practical driving test and I could only do it with my determination and his knowledge and experience. I passed my practical driving test 1st time, this wouldn’t be possible without James!! I would recommend him to anyone 1000 X over.

December 18, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

What a fantastic result, Shaniquah - passing your test first time is a huge achievement! 🥳 James’s ability to tailor his teaching and guide you in such a short time really shows his experience and dedication. Your determination combined with his support clearly made a winning team. Enjoy every moment on the road ahead!

Rated 5 out of 5 stars

It gave me confidence and competence!

I used EZLicense and my experience was so great! Mohamed is the greatest instructor and I've had many! I passed on my first go! I was so nervous but he calmed me down. I'm thankful for all his help, patience and guidance.

December 17, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Huge congratulations on passing first go, Norwan! 🥳 Mohamed’s support, patience, and calming presence clearly helped bring out your best on the day. You’ve earned that confidence and success — enjoy the freedom ahead!

Rated 5 out of 5 stars

first driving lesson today

Had my first driving lesson today and couldn’t have asked for a better instructor. Salim was patient all through the lesson and added 0 pressure when teaching, his training was easy to grasp, correct and effective. His car was also easy to navigate and made the whole experience a lot easier/Less stressful. Would 100% recommend him for anyone looking for lessons

December 17, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Amazing start, Tony! Having a first lesson that’s calm, clear, and pressure-free makes such a difference. Salim’s patience and guidance are exactly what learning should feel like - glad he made it easier for you to get comfortable behind the wheel. Keep it up!

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