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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to make them feel comfortable and confident. Many people found the booking process to be easy, straightforward, and user-friendly, appreciating the convenience and flexibility it offered. The customer service is consistently highlighted as exceptional, with reviewers noting quick responses, efficient problem-solving, and a polite, understanding approach. However, some people were dissatisfied with the refund process, mentioning difficulties in obtaining refunds for various reasons, including cancelled lessons or changes in circumstances. A few other people also felt that the booking process could be problematic, citing issues like double bookings or instructors not showing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the instructors for being experienced,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking system easy,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the quick, efficient, and... See more

Refund

People report ambiguous experiences with refund. While some customers praise the quick and easy refund... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's great how you can see each instructors review, which helps to choose the right instructor that suits yourself. Never suffered with the booking and payment method, I think it was pretty easy t... See more

Company replied

Rated 4 out of 5 stars

Pretty good. Had to request a refund for my account credit, as my chosen driving instructor retired after only a couple of lessons. They tried to get me to book with an alternative instructor first in... See more

Company replied

Rated 5 out of 5 stars

Booked a driving lesson with Ezlicence Unfortunately it was double booked was unable to get same day > date at short notice didn't re book went to the help chat saying i wanted a full r... See more

Company replied

Rated 5 out of 5 stars

I completed my last drive today, picking up my Provisional 1 license on Monday. If you're going to choose EZ license please choose Atif, I chose him for my first lesson and continued until my last.... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.


Contact info

4.2

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aza is friendly and kind

Aza is friendly and kind! It was my first lesson today and I was pretty anxious but Aza's calmness and kindness made me feel comfortable in no time! Definitely looking forward to more lessons with her!

February 13, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi there! We’re so glad EzLicence connected you with Aza—her calm and friendly approach really shines through. Here’s to many more great lessons ahead! 🚗😊

Rated 5 out of 5 stars

His clear explanations helped me build…

His clear explanations helped me build confidence behind the wheel, and his friendly demeanor put me at ease during even the most challenging lessons. For nervous beginners or anyone looking to master the fundamentals of driving, I couldn't recommend him more highly.

February 13, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Venina! It’s awesome to hear how your instructor’s clear explanations and friendly approach made such a difference. Wishing you safe and fun adventures on the road! 🚗🎉

Rated 5 out of 5 stars

Sanjay is a very experienced instructor…

Sanjay is a very experienced instructor and is very thorough. Very patient and detailed in his explanations!

February 13, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi there! Sanjay will be so pleased to know his patience and detailed explanations made such a difference. Thanks for sharing your experience! 🚗😊

Rated 5 out of 5 stars

Highly recommend Grant.

Grant is a great instructor. I was very anxious about driving but Grant increased my confidence and taught me the skills to pass the test (on the first go) as well as the skills to be a safe and confident driver every day.

February 12, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Katie! Huge congrats on passing your test first go! 🎉 Grant will be so proud to know his support helped build your confidence and driving skills. Drive safe and enjoy every journey! 🚗✨

Rated 5 out of 5 stars

An overseas license holder

An overseas license holder, had a tight budget I asked Prakash if he could train me well for Australian roads in 4 classes. He was very nice and his techniques were quite useful. I also booked for test package which helped me a lot to clear it in my first attempt.

February 11, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for your review Ishaan! Prakash is certainly known for his effective training techniques and support. He’ll really appreciate your kind words! 🚗😊

Rated 5 out of 5 stars

Excellent instructor

Darren is very patient and kind. I am definitely overwhelmed with the right side driving as opposed to left side.. (overseas driver) and he was aware of it and made it easier for me to remember some key points to ensure I followed the rules at all times

February 13, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Nina! Darren will be so pleased to know his patience and helpful tips made adjusting to right-side driving easier for you. Thanks for sharing your experience! 🚗😊

Rated 5 out of 5 stars

I’m zero experience driving

I’m zero experience driving. I would recommend EzLicence. I booked with Bec in Hornsby area. She is very nice.

February 12, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Sirilak! We’re so glad EzLicence helped you find Bec—she’s certainly known for being friendly and supportive. Thanks for the recommendation! 🚗😊

Rated 5 out of 5 stars

Fantastic!

Fantastic!! After some issues with instructors in the past, Ruby made me feel comfortable and she was specific about the requirements and helped me overcome my driving anxiety. She was communicative and friendly whilst also being constructive. I highly recommend her!

February 12, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Celeste! Ruby will be so pleased to know her friendly and constructive approach helped you feel comfortable and overcome your driving anxiety. Thanks for the recommendation! 🚗😊

Rated 5 out of 5 stars

George is an excellent instructor

George is an excellent instructor! Highly recommend!

February 13, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Jessica! George is certainly known for being an excellent instructor — he’ll really appreciate your kind words. 🚗😊

Rated 5 out of 5 stars

Passing my P's test!

Great experience, from the site to the driving instructor. Instructor was patient and understanding, he made me feel comfortable driving.

February 13, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Caitlin! We’re so glad EzLicence helped make your journey to passing your P’s such a positive one. Huge congrats and happy driving! 🚗😊

Rated 5 out of 5 stars

Good instructor

Helpful and informative

February 10, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Ravneet! We’re so glad EzLicence connected you with an instructor who was helpful and informative. Thanks for sharing! 🚗😊

Rated 5 out of 5 stars

Passed my test on first attempt

I had my driving lessons with my instructor David from EZLicence.

David is very patient and calm when teaching. He gives very useful practical tips not only to help you pass the test, but to help you become a very capable and, most importantly, safe driver.

Because of him, I was able to pass my driving test in my first attempt.

February 10, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Nikkoleo! Huge congrats on passing your test first go! 🎉 David will be so proud to know his calm and practical teaching helped you become a confident and safe driver. Wishing you safe and fun adventures on the road! 🚗🎉

Rated 5 out of 5 stars

Excellent experience and instructions.

Excellent experience and instructions.

Driving prior to my test drive gave me confidence. Practiced reverse parallel parking that also gave me confidence.

Felt confident with speed control and smooth driving experience.

Overall the instructions given were solid.

Thanks

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Daniel is an exceptional instructor who…

Daniel is an exceptional instructor who made me feel completely at ease. His patient and supportive approach boosted my confidence, making the learning process stress-free. After failing my first five driving tests, I finally passed on my sixth attempt, all thanks to Daniel’s guidance and encouragement.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Review.

Harrison is a very calm and good driving instructor. I specifically like the different learning perspective he takes in his driving lessons. Not just about physically leaning how to drive but also mentally preparing you for driving. If there was more stars to give I would.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Kiran was patient and informative. He really took into account where the driver is on their journey and tailored his services to their needs. I highly recommend Kiran for new starters and individuals looking to freshen their knowledge.

February 9, 2025
Unprompted review

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