FactoryManuals Reviews 383

Quick response and quality of the manuals!

Order #15115 was super easy to place and I received my factory manual within an hour of ordering. I was expecting it within 24 hours, so the fast service was a welcome surprise. The manual itself is huge but easy to navigate and full of all necessary information.

Purchase was nice and easy, I even had a problem with finding certain information and Alan reached out to me and showed me the index feature on their manuals. I highly recommend.

They helped me with some things that I needed. Customer service was fast too

I bought a service manual from them and it did not include the critical torque specs. Can't perrform any critial engine or transmission work without torque specs. They cant offer any other solution than a credit but what good does that do if it doesnt include the proper info. Not a real oem manual.

I was looking incessantly for a great comprehensive manual, great service and they assisted me in two types of manuals. Very fast service!!!

I cannot believe some of the reviews, I ordered a manual for my new Hyundai Santa Fe, got the download link a little later, and downloaded over 4000 pages of the factory manual.
It would be nice if there was an index, but otherwise
all looks great

Alan Davis was very helpful in helping me get the file to open on my computer.

I had a compatability issue during the download. Was utilizing an older computer with out of date software. Once I switched everything to the latest programs, such as adobe everything flowed very smoothly. very impressive program. The rep worked with me and was extremely helpful.

Very happy with the manual I received for my Toyota Camry. I had an issue with the link that I received for the manual, and it was resolved very quickly by Alan Davis Order# 12779...Thank you!

I read great reviews!
However, the experience has left me, for the rare time, to NOT TRUST THEM. Failed in providing me with the correct manual. They asked the simple query of what car, what year and the VIN plate. The VIN plate is specific to the exact car, year, model and specific features to that car (facelift, non-facelift etc). YET, they still cant provide me with the correct manual. I've asked for a refund, I've yet to receive one or YET to receive a manual for my car. SURELY IT CAN'T BE THIS HARD!!!
Last message! I've paid them, and have received a service manual or a vehicle I don't own!!. Ive been RIPPED OFF!!!! They have since stopped responding in my request to provide a manual that is for my car (not difficult). READ THEIR REFUND POLICY (they take your money and dont need to provide you with ANY correct information !!) Read it!

Great Service! Alan was quick to respond and resolve the issue of the download. The manuals are easy to use!
Thanks again

Great Manual. Has everything and more!!!
Easy to Download!

This was the absolute best Customer Service ever!! Alan D. provided expert directions and was extremely prompt with all replies. Did not have to wait long to hear back from him. Very knowledgeable and professional. 5 Stars and A+
Thank you very much! David

Order ID is 6229441413404

It was easy to download(after I updated my old computer). They were very responsive. If you need the full manual for your vehicle this is it. I 100% recommend Factory Manuals!

Easy to work with.

I would definitely buy again, was able to talk directly with someone to make sure I got the correct manual

The manual that I ordered (order #14527) didn't have the information I was looking for, but they were very responsive and found one that did. Excellent customer service!

fine, thank you

I've recently gone through FactoryManuals to get quality service manuals on two different cars. Both times I was very happy with the customer service. Turnaround was fast and I got exactly what I needed. Would highly recommend.