FactoryManuals Reviews 383

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and quick responses, often highlighting specific individuals for going above and beyond to resolve issues. The customer service is frequently described as excellent, with many appreciating the prompt and knowledgeable assistance provided. Reviewers also found the instructions clear and detailed, making it easy to understand and use the products. However, some people were dissatisfied with the product itself, specifically mentioning that some manuals lacked diagrams, repair guidance, or complete instructions for certain procedures. A few customers also experienced issues with downloading large files or receiving incorrect manuals, and in some cases, felt that the product was not as advertised or that support was unhelpful in resolving these specific product-related concerns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the product, describing it as a... See more

Instructions

Users describe positive interactions with instructions. Many customers appreciate the detailed and... See more

Response time

Reviewers consistently express satisfaction with the prompt response times. Many customers highlight... See more

Staff

Clients share positive opinions on staff. Many customers praise the staff, particularly a specific staff... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received the download link for the manual within 1 hour of purchase. When I opened the download, there were no diagrams accompanying the parts listings. I emailed support and within a couple of da... See more

Rated 5 out of 5 stars

Great customer service after the sale. I had some issues making sure I had the correct manual for my VIN and also locating the procedure I was interested in... the manual is HUGE! Alan made sure I h... See more

Rated 5 out of 5 stars

I was elated to receive the help I got. Google pointed me to the wrong search link, and Al Davis was able to fix and find the correct manual for my issue. Not only was he thorough, but his communicati... See more

Rated 5 out of 5 stars

Damian Farr here, Initially I had the wrong download that was for my vehicle but wrong year. Fortunately the gentleman I talked to took care of my issue almost immediately. I got the exact informatio... See more


4.4

Excellent

TrustScore 4.5 out of 5

383 reviews

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1-star

Replied to 35% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service

Great service, fast delivery, good manual quality. I am very happy to get instruction to do a maintenance of my Porsche.
Thank you very much.
Marian Stadler

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

It was nice to know you can contact…

It was nice to know you can contact Alan and get a response in a short time. I didn't have a issue with the manual as I thought. I didn't have feature in Adobe reader turned on and Alan explained what I needed to correct Adobe.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I purchased a service manual for a New Holland skid steer and received it very fast, but it was the wrong one. After emailing them to let them know what had happened, I received the correct one within 5 minutes! Great customer service! Would not hesitate to buy again.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Order #31979.

Order #31979.
I enjoyed working with the company and personally with Alan Davies. All the issues that arose were promptly resolved with the desire to solve the problem. Thanks for the work.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

2013 Dodge Ram 5.7L Hemi Service manual.

Damian Farr here, Initially I had the wrong download that was for my vehicle but wrong year. Fortunately the gentleman I talked to took care of my issue almost immediately. I got the exact information I needed at the price I wanted to pay, in record time. if your time is valuable and you demand your service manuals are Done Right? They are easy to understand, very extensive but also concise and 100% correct. please consider getting it here.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Order ID 6925103989020 (Brian King)

Order ID 6925103989020 (Brian King). I had an issue downloading the manual. I emailed customer support and was immediately given a work-around solution by rep Alan Davis. I later found out that the original problem was actually my browser. As far as the manual itself, I was blown away at the amount of detailed instructions and illustrations. This is definitely worth the money !

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer experience and support

I was elated to receive the help I got. Google pointed me to the wrong search link, and Al Davis was able to fix and find the correct manual for my issue. Not only was he thorough, but his communication on the issue was outstanding. I hope to be able to use this company's services again, as they went above other experiences from other sources. I highly recommend this company for manuals and service.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Factory Correct Manuals, a LOT of information

Gives you pretty much everything you need to maintain your vehicle with information from the manufacturer. They also give you an upgrade option to retrieve the document on the cloud for your lifetime, which is a nice little perk for those who might switch devices or lose the file and then need to log back in and download it again in the future.

The only challenge is that the document is HUGE. In my case, over 15k pages long. While you have access to bookmarks that breakdown the vehicle into categories, it's likely going to still take you some time to go through it.

Highly recommend though if you're taking on any maintenance project yourself and would rather rely on the manufacturer over sifting through forums for accurate information.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Manual is not fit for purpose

I purchased a Mercedes manual. It is difficult to use. It does not give you any real useful info. Googling/ChatGPT gives clearer information. You have to download and set up a virtualmachine which I had to spend sometime in finding out what this was and how to set it up. This is not mentioned in the advertisement. Once set up was complete it did not give any real clear tutorial and very difficult to use. Highly advise anyone not to purchase. As a previous review states. The person (had to remove name starting with A) as mentioned in other reviews was not helpful and did not receive a refund as I believe I received a product that was not useful as for the purpose advertised.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive Advertisement

They deceptively advertise compatibility with Mac Computers, but only with Macs that were discontinued in 2023 due to Apples decision top no longer use an INTEL chip. They refuse to offer a refund.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Auto repair manual download for sale

Auto repair manual download for sale. That sounds convenient right? Well, don't buy it from factorymanuals.net because they will send a link to Dropbox (requires sign-up and pay a monthly fee) to view the manual. What a scam!

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Crossfire no start

great comunication.
was told all elect schematics were included.
There was no mention of the security system that this car has in reguards to starting the car. eg. amplified signal to a sceam box that then notifies other components to enable to crank and start. It had lost her brains, and the fob would not send the signal to the other places to start vehicle. This is the reason that I purchase... Wanted to do a work around so the key would just turn to start position, crank and start my car. This system is only found in the chrysler crossfire. I can find nobody to reprogram the 3 or 4 parts to enable the system...
Other wise I would give a 5 star plus...

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

purchased the manual and it's not a…

purchased the manual and it's not a repair manual its more of a service/maintenance book Don't waste your money if you are looking for a diagnostic manual

October 22, 2025
Unprompted review
FactoryManuals logo

Reply from FactoryManuals

Hi Shannon, please don't lie to everyone who's reading this. Not sure what your motive is behind this comment, but our manual covers the complete service, repair information, wiring diagrams + extremely detailed diagnostics - every single detail that you could possibly need for your vehicle. We can prove this to anyone who asks for a sample as well.

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