FactoryManuals Reviews 383

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and quick responses, often highlighting specific individuals for going above and beyond to resolve issues. The customer service is frequently described as excellent, with many appreciating the prompt and knowledgeable assistance provided. Reviewers also found the instructions clear and detailed, making it easy to understand and use the products. However, some people were dissatisfied with the product itself, specifically mentioning that some manuals lacked diagrams, repair guidance, or complete instructions for certain procedures. A few customers also experienced issues with downloading large files or receiving incorrect manuals, and in some cases, felt that the product was not as advertised or that support was unhelpful in resolving these specific product-related concerns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the product, describing it as a... See more

Instructions

Users describe positive interactions with instructions. Many customers appreciate the detailed and... See more

Response time

Reviewers consistently express satisfaction with the prompt response times. Many customers highlight... See more

Staff

Clients share positive opinions on staff. Many customers praise the staff, particularly a specific staff... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received the download link for the manual within 1 hour of purchase. When I opened the download, there were no diagrams accompanying the parts listings. I emailed support and within a couple of da... See more

Rated 5 out of 5 stars

Great customer service after the sale. I had some issues making sure I had the correct manual for my VIN and also locating the procedure I was interested in... the manual is HUGE! Alan made sure I h... See more

Rated 5 out of 5 stars

I was elated to receive the help I got. Google pointed me to the wrong search link, and Al Davis was able to fix and find the correct manual for my issue. Not only was he thorough, but his communicati... See more

Rated 5 out of 5 stars

Damian Farr here, Initially I had the wrong download that was for my vehicle but wrong year. Fortunately the gentleman I talked to took care of my issue almost immediately. I got the exact informatio... See more


4.4

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
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Replied to 35% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great customer service after the sale

Great customer service after the sale. I had some issues making sure I had the correct manual for my VIN and also locating the procedure I was interested in... the manual is HUGE! Alan made sure I had what I needed right down to the correct page number where my power steering procedure was located. The book marks are helpful but not all inclusive so Alan really went above and beyond. FactoryManuals Order #30731

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great manual, easy to purchase, and download.

It was very easy to find the manual that I needed. Upon finding it, you had the opportunity to view a sample. Purchased with ease through Pay Pal. Once transaction was complete, down load was very easy and went well. Takes a little bit becasue of the large file. Manual works great, alittle difficult to locate what you are looking for because of the large number of pages, Very pleased with Factory Manuals. Would recommend purchasing it.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

Alan, is very responsive. I can tell he prides himself on customer service! These are technical manuals that require software to be downloaded and adjustments to your compte Bios (if the setting is not already enabled). Alan guides you every step of the way. I am buying more shop manuals from him.

Thank you Alan!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Pleased with the service!

Pleased with the service!

I received wonderful service when I needed to download my manual for the second time. Fast response and incredibly pleased!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

2022 RAM 1500 manual purchase

I ordered a truck manual (Order #29899) but when I download it, it did not have the correct engine for my vehicle. One email to the company to explain the issue and within minutes I was given a link for the manual with all the engine options. Layout of the manual is excellent and the service couldn't be beat.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Order CUTT56FZ0

Order CUTT56FZ0

I ordered a Subaru manual on Sept.7, 2025, and incorrectly used an old email address for contact. The next day, I sent an email asking to have the manual sent to my new email address and Alan responded within minutes with the link.
The manual is very detailed and will be valuable for maintenance and repair.

Great customer service from Alan.

Regards,
Gary Barrett

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great auto service manual pdfs

At a time when subscription based options for auto service manuals are being pushed, it is really nice to have a pdf that I own and can access when I want.

Sajeed B.

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

Correct car (2020 M240i) and easy

Correct car (2020 M240i) and easy
enough installation after some initial
browser dependent download issues.
Organization and navigation of the
dataset could be better, but I think
this is as good as it gets for a BMW
service manual.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

This is the a MUST HAVE point of reference!

This is the second set of manuals I have purchased from Factory Manuals, and I can tell you that the information contained in them is invaluable and so helpful, I literally could not do the troubleshooting I did without them. If you do any work on your vehicles yourself, or if you just want to have these as a reference validation, don't hesitate to buy from this site, it's a great value!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and friendly support

Prompt and friendly response
Upon the initial link being blocked or ending up in spam, Alan responded immediately by providing a new link to the manual data.
I would recommend this site to other users.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Factory for 2009 BMW 128i

I needed a factory manual for a 2009 BMW 128i, at first had some difficulty downloading it contacted Factory Manuals and Alan Davis walked me through the process I have an older computer but Alan got it working. Job well done working with my limited computer knowledge. Highly recommend them.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Correct Manual Electronically

had an excellent experience with factory-manuals.net. Alan was super helpful and quick to respond to my request. The link to the manual was provided very quickly, and the PDF was clean and free of any viruses or issues. The whole process was smooth, professional, and exactly what I needed. I highly recommend their service for anyone looking for reliable factory manuals.

August 24, 2025
Unprompted review

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