FactoryManuals Reviews 383

Great customer service after the sale. I had some issues making sure I had the correct manual for my VIN and also locating the procedure I was interested in... the manual is HUGE! Alan made sure I had what I needed right down to the correct page number where my power steering procedure was located. The book marks are helpful but not all inclusive so Alan really went above and beyond. FactoryManuals Order #30731

The manual I selected lacked what I wanted. I was looking to get a credit but Alan asked me for more info on my car and said he could find the manual. He did and I am now very happy.

It was very easy to find the manual that I needed. Upon finding it, you had the opportunity to view a sample. Purchased with ease through Pay Pal. Once transaction was complete, down load was very easy and went well. Takes a little bit becasue of the large file. Manual works great, alittle difficult to locate what you are looking for because of the large number of pages, Very pleased with Factory Manuals. Would recommend purchasing it.

Alan, is very responsive. I can tell he prides himself on customer service! These are technical manuals that require software to be downloaded and adjustments to your compte Bios (if the setting is not already enabled). Alan guides you every step of the way. I am buying more shop manuals from him.

Thank you Alan!

Really good product. Customer service was excellent. Many thanks. I recommend!!

Pleased with the service!

I received wonderful service when I needed to download my manual for the second time. Fast response and incredibly pleased!

Super efficient service, combined with a high quality product. I highly recommend.

I ordered a truck manual (Order #29899) but when I download it, it did not have the correct engine for my vehicle. One email to the company to explain the issue and within minutes I was given a link for the manual with all the engine options. Layout of the manual is excellent and the service couldn't be beat.

Exactly what I needed at a great price.

Good service

Order CUTT56FZ0

I ordered a Subaru manual on Sept.7, 2025, and incorrectly used an old email address for contact. The next day, I sent an email asking to have the manual sent to my new email address and Alan responded within minutes with the link.
The manual is very detailed and will be valuable for maintenance and repair.

Great customer service from Alan.

Regards,
Gary Barrett

At a time when subscription based options for auto service manuals are being pushed, it is really nice to have a pdf that I own and can access when I want.

Sajeed B.

Correct car (2020 M240i) and easy
enough installation after some initial
browser dependent download issues.
Organization and navigation of the
dataset could be better, but I think
this is as good as it gets for a BMW
service manual.

Got exactly what I ordered quickly. They were also able to resend a manual a year after my purchase due to computer issues on my end.

At first I had a misunderstanding on my download. I contacted FactoryManuals and they were fixing it immediately. GREAT RESPONSE AND SERVICE! thank you

This is the second set of manuals I have purchased from Factory Manuals, and I can tell you that the information contained in them is invaluable and so helpful, I literally could not do the troubleshooting I did without them. If you do any work on your vehicles yourself, or if you just want to have these as a reference validation, don't hesitate to buy from this site, it's a great value!

Prompt and friendly response
Upon the initial link being blocked or ending up in spam, Alan responded immediately by providing a new link to the manual data.
I would recommend this site to other users.

I needed a factory manual for a 2009 BMW 128i, at first had some difficulty downloading it contacted Factory Manuals and Alan Davis walked me through the process I have an older computer but Alan got it working. Job well done working with my limited computer knowledge. Highly recommend them.

had an excellent experience with factory-manuals.net. Alan was super helpful and quick to respond to my request. The link to the manual was provided very quickly, and the PDF was clean and free of any viruses or issues. The whole process was smooth, professional, and exactly what I needed. I highly recommend their service for anyone looking for reliable factory manuals.