Fanatec Reviews 2,051

Complaint was dealt with as quickly as possible.
Chris from Support handled the problem smoothly and sent me a free replacement.
5 stars

Fanatic were great to communicate with, helping to identify the issue with the hardware. Sadly, the device was out of guarantee but they offered me the spare part, plus delivery FREE OF CHARGE. Much appreciated.

Have had issues with a set of v3 pedals where the load sensor failed. Chris Shulze in customer service has been absolutely exemplary in assisting me. Super quick response times and I recieved my replacement parts in a matter of days (from Germany to the UK)

I’m not so impressed by the product if I’m honest… but the customer service is absolutely 100% on point

Thank you Chris for restoring faith in what it means to give good customer service

Its was a good experience and i felt good feedback during all the warranty process. I had help from Gaurav and Chris Gruben.

Products are good but just pray you will never have to deal with customer support. I ordered a csl dd qr2 gt3 r2r bundle, at first I only received the wheel after 2 weeks, it took me another week to let the customer support understand I received only the wheel and not the wheel base and the pedals, which arrived after another week, so 4 weeks total to have my products. Moreover, they announced a price adjustment discount, and I was eligible for it, and it took me another month chatting with customer support to have it (they said at the beginning it would have been automatic in a few days...). Since things can only get worse with them apparently, I was waiting for this discount to buy a load cell pedal, which in the meanwhile got out of stock and now I have to wait another month for the backorder!!! Incredibly poor managed company (it has been acquired by Corsair, but I NEVER had an issue with Corsair, so probably they just kept all the people who let Fanatec fail in the first place instead of firing them). It is a shame because products are good quality, but still it is not acceptable this level of customer support and inventory issues.

My load cell wasn't working and they fixed it, everything's perfect.

Everything products with parts missing broken stuff, no way any of these things can actually be certified or even new with unsealed boxes
Is anyone in running the company that know what they are doing this is not the first time either, 5 times now since the beginning of the year

My Clubsport DD was not starting up anymore (Bricked?) and out of warranty.
But thanks to the Excellent (Chris Schulze)technical support from Fanatec they sent me a new replacement PCBA.

They have literally no customer support. Just AI Dani. The return window is only 30 days no exceptions, no extension around the holidays. Their products are expensive and don’t last.

Originally my support experience started off less than helpful, 6 weeks of back and forth emails that took me no where. Finally problem was moved up the chain to an agent named Lex that knew how to actually provide excellent customer service and resolved my issue immediately. Turned a 1 star review to a 5. Thank you Lex

I can’t lie I was going insane at first worried I wouldn’t be able to get my sim stuff to work right out the box. I was annoying the life out of Chris from the support team asking what the problem could be listing off a bunch of random things I think could be a problem like I’m some detective… I’m not.. I’m just an idiot who worries too much. He was patient with me while I was freaking out and took me step by step through everything through pictures etc to help me narrow down what the problem is. We realized it was a problem with the brake and he sent me a replacement right away. He was beyond my expectations for service.

Brandon was extremely helpful in trying to fix the problem with my wheelbase. And came up with a satisfactory resolution.

Best suport I've ever expirienced.
All good from the person that contacted me ( thank you Mr Brandon) to the rest of the expirience.

Update: Fanatec support escalated the case, sent replacement parts, and the cockpit is now assembled. They also provided a refund and an accessory as compensation. The delay was frustrating, but the issue was ultimately resolved.

3 Weeks Waiting for Replacement Parts – No Response

I received my CSL Cockpit bundle from Fanatec on February 4th.

When assembling it, I discovered that the B1 and B2 parts were identical – a known production mistake. I reported this on February 7th and have been in contact with support since then.

It has now been nearly three weeks. The cockpit cannot be assembled safely because the seat support is structurally compromised. I have not received replacement parts, shipment confirmation, or tracking information.

I have sent multiple follow-up messages, including urgent requests, and have received no response.

This is a confirmed production error, yet the issue remains unresolved after three weeks, leaving the product unusable.

I am still waiting for a proper resolution.

Didn't expect anything for my out-of-warranty pedals that have disconnect issues. Sending out a new PCBA instead of having to replace the pedals themselves was a better solution than having them replaced, thank you.

Had really thank Chris for helping me get the old part I need for my CSL Elite Wheel.

I was struggling to calibrate my wheel and Chris from fanatec was a huge help I had it fixed in a few seconds with he’s help

Chris was quick to reply knowledgeable and caring to solve my problems with the base

Fanatec's customer service is truly the worst ever.
I sent back defective items (with a return number) and have been trying to get my money back since the end of January. After creating six tickets and sending 35 emails, nothing has been resolved.
The worst part is that they no longer respond to anything.
Truly terrible.

I’ve now had two separate RMA experiences with Fanatec/Corsair, and both were perfect. I had a CSL DD issue during the acquisition transition, and support was surprisingly fast even then. Recently, I had a button issue on my McLaren wheel, and the team (shoutout to Mario and Dory!) sorted it out immediately. I know people talk about the "old days" of long waits, but that hasn't been my experience at all. Quick responses, fast shipping, and great help. Highly recommend!