Burn from Jug of Boiling water - owner threatens guests
overview: burn injury from hot tea spill led to threatening behaviour by owner, total disregard for my physical safety and dining experience. What happened: the waitress spilt a pot of fresh boiled hot water, the whole jug, down my back. I was burnt from my bra line to mid buttocks. I spent 20 minutes or more in the toilet with bags of ice trying to ice the pain away. This was a group dinner of 15 people, this was embarrassing, dinner was ruined, i did the best i could to sit on ice bags while people finished their meal and i could be driven home, i was in the middle of a horse riding weekend, needless to say i was not in good form the next day, i was in pain, i slept on ice packs all over my back, ibuprofen for the pain all night and next days, 2 doctors visits and scans when back in my home country,a week off work. I was told the owner of restaurant would be in touch, a week later the owner had not connected. i called owner Johnnie Andreasen. He immediately lied on the phone contradicting himself, both saying he would have called but i told him not to and that he was too busy. Nobody is too busy over a week to send one email. He was dismissive, did not apologise, did not even offer a dinner voucher. He went rapidly to a meeting, he addressed not a single issue. there were many. the injury, the fact that i was charged for dinner when i was burnt, the fact that my special meal order placed before i arrived was not given to the kitchen, the issue with the slippery tray the waitress was supposed to manage with heavy tea, her embarrassment at not managing something that was clearly a dangerous ask.
what Johnnie Andreasen did do was hang up on me when i was asking what to do now, should i contact his insurance company with the doctors bills, he behaved as if asking for this was extorting money by saying exactly that "i will not be giving you any money", i did not want money, and no amount of money would fix my weekend, but i did want empathy, understanding, maybe a dinner offered at discoutn for the 15 people who were affected by the event. what Johnnie Andreasen did do was call and harass and threaten the woman who was running the horse riding retreat. Telling her that she would no longer be welcome at the restaurant.
hang on? is that right? your staff dumped a jug of boiling water over a guest (maybe because the equipment that is unsafe, it looked unsafe slippery tray) and now you threaten their associates with never accepting them again? isn't this similar to the long ago ways of wealthy overlords 'i do with you as i please and any who complain will be cut from the kingdom', well, a bit of humor. There was a total lack of empathic communication, authentic apology, no taking responsibility.
It was uncomfortable to be told by the host of a horse riding retreat that the restaurant was threatening her use of them. Is that even legal? to tell the host of a retreat about a medical situation divulged to the restaurant for insurance purposes and for improvement of their internal systems. It isn't appropriate or polite and seems quite underhanded.
I spent a pretty uncomfortable 2 or 3 weeks with a back burn, a bit like sunburn, the pain to start, all clothes sticking to it, so many different creams to buy, the skin bubbling and peeling, (gross), The itching itching and cannot scratch it, sleeping on my stomach, a week off work (i have a physical job), not a good experience.
i dont blame the waitress really, it was an accident and accidents happen, but this Johnnie Andreasen and his staff member Nickie Larsen were unreliable in their words. they said they would contact me, it was suggested for some compensation, at the very least to be paid the medicals, both said they would call me or email with insurance details, neither lived up to their word. after initial contact initiated by me i was ghosted.
the food was great, once my order was given to the kitchen but that process was broken. Leaving the kitchen and wait staff feeling confused and me put on the spot, during a set meal to say hey, i have an alternate option. the kitchen then have to scramble. a situation which would be avoided by orders being taken correctly.
you really know a place by how the owner and manager handle an unusual and unforeseen crisis. In this case, with hostility and disdain.