Ordered paint stripper. Took 10 weeks to arrive and was just 5l of water. Asked for a refund but only offered credit against another Ferber product. Several emails but still refusing a refund. This i... See more
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See what reviewers are saying
Once I finally received the product, it was great! But getting it here (to Sweden) took more than 3 weeks!! The packaging in came in was way below sub standard! It's a miracle it didnt pop open during... See more
Product as described and a good price. Delivery was very slow... from the tracker it was sent from Czech Republic to Netherlands where it sat for nearly a week before delivery to Spain. The 3-5 day e... See more
Photos non contractuelles ; je pensais commander un produit d'1 litre (au vu de la photo) et j'ai reçu un flacon de 250 ml !!!!
Breach of guidelines
i don't recomendet
My order arrived after a long wait, but for two months they haven't been able to issue a correct invoice. I've contacted them multiple times, and they always give me the same message: "We'll send it soon," and still nothing.
July 15, 2025
Unprompted review
Reply from Ferber Painting
Hello Eliza,
We sincerely apologize for this inconvenience.
There was a slight problem with the invoice delivery, but it is now being fixed.
We will try to deliver an accurate and complete invoice as soon as possible.
Thank you for your patience and understanding.
Elise Randria
— Ferber Painting Team
Do not buy from this company
Purchased road paint.in white from them. Recieved two weeks later only to be sent clear paint. After numerous emails for at least 5 days they assured me the right item was processing and they would send me the proper one. Then the communication just stopped and completely ignore emails now with no replacement paint sent. Would not purchase from this company
September 15, 2025
Unprompted review
Reply from Ferber Painting
Hello Jen,
Please get back in touch with us and provide:
- Your order number
- A photo of the product you received
This will allow us to send you the correct paint free of charge as soon as possible.
Elise Randria
— The Ferber Painting Team
Totally incompetent
Totally incompetent! I received the ordered product after 3 weeks and they sent me a wrong invoice. They couldn't find my payment, they asked for the details that they had also sent me by email. The order being on the company, I needed the correct invoice for the paid product. It's been 1.5 months already and they are not able to send me the correct invoice. I have exchanged over 50 emails with them without any result, every time they lie to me that they will send immediately, which has not happened until today. Definitely to be avoided!
July 30, 2025
Unprompted review
Reply from Ferber Painting
Hello,
We are sincerely sorry for the negative experience you described and completely understand your frustration. This type of situation is absolutely not representative of the service we aim to provide.
In order for us to quickly resolve this issue and send you the correct invoice, could you please provide us with your order number? This will allow us to locate your file and finalize your request without further delay.
Thank you for your patience and understanding, and we invite you to update your review once the issue has been resolved.
Sincerely,
Jean Désiré
!!!!!WARNING WARNING WARNING !!!!!
!!!!!WARNING WARNING WARNING !!!!!
100% SCAMMERS DON'T BY ANYTHING OR YOU MONEY IS GONE…
September 23, 2025
Unprompted review
Reply from Ferber Painting
Hello,
We're sorry to hear your message and understand your concern. So that we can verify your order and provide you with a suitable solution, could you please specify the exact nature of your problem or provide us with your order number?
We remain at your disposal and will do our best to resolve this situation quickly.
Sincerely,
Jean Désiré
!!!! FAKE COMPANY !!!!!
!!!!! FAKE COMPANY !!!!!
I bought an item from them for 280 Danish kroner with GLS shipping and they withdrew the money from my account immediately after 1 minute after I ordered my item and I also heard nothing from them until I wrote to them myself after a week that I wanted my money refunded and I could get that, the FAKE EMPLOYEE said and I filled out a refund form and sent it to them and they were supposed to send me my money back but nothing happened as the weeks went by and I talked to at least 10 different FAKE EMPLOYEES who promised and promised and promised and promised that the money was on its way back to my bank account but nothing happened then all of a sudden I got an email from them with a bill for 8000 Danish kroner and a GLS link to a package of 1 kg and the item I ordered was 5 kg so I cancelled that package with GLS post company and they got their package back again and they promised me that I would probably get my money refunded week after week but nothing happened then all of a sudden I got I received an email again that my refund had not been approved so never buy anything from them as it is a
!!!!! FAKE COMPANY !!!!
August 18, 2025
Unprompted review
Reply from Ferber Painting
Hello,
We're sorry to hear about your negative experience. However, we can't find a record of your order in our system, which makes it difficult to verify your file. We encourage you to contact us directly with your complete information (order number, name, email) so that we can review your situation and assist you as best we can.
We take customer satisfaction very seriously and would like to clarify any misunderstandings.
Sincerely,
Elisé Randria
Tree stomp remover, waste of money
Bought a bottle of tree stomp remover, two months later the tree is re growing healthily. Instructions say to dilute granules but bottle content is basically water.
Besides a very late delivery this product is a con, total waste of money, supposed to kill up to twenty stoms but a whole bottle actually managed to make a 15cm wide stomp re grow.... stay away.
September 22, 2025
Unprompted review
Reply from Ferber Painting
Hello Claudio,
Thank you for your feedback. We are sorry to hear that the product did not work as expected.
It is possible that there was a batch issue or damage during shipping, which affected the product's effectiveness.
We offer to send you a replacement package free of charge, after checking the product before shipment.
Please provide us with your order number so that we can process the replacement quickly.
CONTACT: ereputation@ferberpainting.de
Sincerely,
Customer Service,
Elise Randria
I received an incorrect item
I received an incorrect item, which was also damaged. I have attempted multiple times to contact the store via email (as they do not provide a phone number) regarding how the defective item could be returned and refunded. Unfortunately, they have stated that they reject the refund without providing any local justification.
The store delivers damaged products and then refuses to provide any warranty or solution. Their promise of “100% satisfaction” on the website is clearly empty words.
July 24, 2025
Unprompted review
Reply from Ferber Painting
Dear Ele Na,
We are sorry for this experience.
After checking, we are unable to find the information related to your order. Please contact us as soon as possible at ereputation@ferberpainting.de, providing your order number, so that we can resolve this issue promptly.
Sincerely,
Elise Randria
Ferberpainting Customer Service
SCAM!!!
SCAM!!!! DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a 20m2 microcement kit for €326. It arrived via GLS. First, it arrived in just one box, which I looked at and thought, "This can't be it!" When I opened it, it contained the primer kit, etc., but the microcement arrived in only one 3kg bag, when it should have been about 100kg. I took a photo and complained by email, as that's their only contact information! They replied that they would analyze the matter, and this response continued for three weeks. I was already fed up, and I said I would file a complaint with the appropriate authorities. They replied that they had my signature confirming I had received the order, and they did nothing more. DO NOT BUY ANYTHING FROM THIS COMPANY!
September 20, 2025
Unprompted review
Reply from Ferber Painting
Hello,
We sincerely apologize for the situation you describe and fully understand your dissatisfaction.
After checking, it appears that there was an error during the preparation or shipping of your order. We kindly ask you to provide us with your order number or proof of purchase so that we can immediately resend the missing products or find a suitable solution.
Our goal is to resolve this issue as quickly as possible and ensure your complete satisfaction.
Sincerely,
Jean Désiré
They are using A.I. bot to prolong as much as possible the delivery time
Scammers!!!
August 30, 2025
Unprompted review
Reply from Ferber Painting
Hello Honorius,
We are sincerely sorry if you had a negative experience. We assure you that we are not scammers, and our goal is to deliver every order in the best possible condition.
It is possible that there was a logistical delay or an error on the part of the carrier.
We invite you to contact us directly with your order details so that we can resolve this situation as quickly as possible.
Contact: ereputation@ferberpainting.de
Thank you for your understanding.
Sincerely,
Elise Randria
Company is not refunding my money…
My paint arrived damaged and got send back by the transportation company in june. Since then I am trying to get back my money. Now its september! I am getting the answer, that they are working on refunding...
I can't advice to buy at this shop, it's not trustworthy!
September 18, 2025
Unprompted review
Reply from Ferber Painting
Dear Daniela,
We truly apologize for the long delay and the frustration this has caused you. We understand how upsetting it is to wait months for a refund, especially after the product was returned due to transport damage.
Please rest assured that your case is not being ignored. We kindly ask you to contact us again at ereputation@ferberpainting.de with your order details so we can prioritize the resolution and process your refund as quickly as possible.
Thank you for your patience, and again, we’re very sorry for the inconvenience.
Best regards,
Elise Randria
FerberPainting Team
Very disappointing experience
At first my order with Ferber Painting seemed to be going fine, even though it already took 4 weeks before it was finally shipped. Unfortunately, the package was then returned for unknown reasons and never reached me.
I contacted customer support through the chat, but every time I only receive the same generic reply that they are “looking into it.” After weeks of waiting, I requested a refund, but this also seems to be a huge challenge. Again, I only get the same repetitive answers and still haven’t received my money back.
Overall, a very frustrating and disappointing experience. I cannot recommend ordering here until they improve their communication and actually resolve issues in a timely manner.
September 17, 2025
Unprompted review
Reply from Ferber Painting
Dear Danny,
We sincerely apologize for the frustration and delay you’ve experienced. This is clearly not the service we aim to provide, and we understand how disappointing it must be to face such long waits without clear resolution.
Please contact us again at ereputation@ferberpainting.de with your order details, so we can urgently review your case and ensure a proper follow-up. Resolving your issue is our priority.
Thank you for your patience, and again, we’re truly sorry for the inconvenience.
Best regards,
Elise Randria
FerberPainting Team
KEEP AWAY!!
KEEP AWAY!!
After waiting a month for my paint ... I received a paint bucket with red water
September 1, 2025
Unprompted review
Reply from Ferber Painting
Hello,
We sincerely apologize for this inconvenience. To help us resolve this issue as quickly as possible, could you please send us either proof of purchase or your order number? This will allow us to verify your file and resend you the correct product as quickly as possible or, if you prefer, issue a refund.
We apologize again for this situation and thank you for your understanding.
Sincerely,
Jean Désiré
SCAM! 100 times higher price! Wrong adress!
I ordered water repellent for sofa in the middle of August 2025. Nothing happend after two weeks so I contacted customer service and canceled the order. Customer service confirmed the cancellation and request of refund. However, I received a confimation of the order with 100 times higher price a week after!!! Yes, they miss the decimal and send me an confirmation email with 100 times higher price of the order!
I wrote to the customer service again and they replied that they will handle this. Guess what, after three days I received an email from Packeta, a delivery company, that my order is on delivery, upon that, to a WRONG ADRESS!!!! This is pure shit!
September 2, 2025
Unprompted review
Reply from Ferber Painting
Dear W Z,
We sincerely apologize for this unacceptable experience.
It appears there was a serious technical and logistical error regarding your order – both in pricing and delivery address. This is absolutely not the level of service we strive to provide.
Please contact us immediately at ereputation@ferberpainting.com with your full name, order number, and any screenshots you may have. Our team will prioritize your case to ensure this is resolved quickly — whether through a full refund or a corrected delivery.
We truly regret the inconvenience caused.
Kind regards,
Elysé Randria
FAKE COMPANY!!!
FAKE COMPANY!!!!
I have ordet outdoors painting Aluminium grey 20 l.
It was not painting at all.
It was something like water and no color at all.
Custom support promised refund the price I paid.
I didnt received my money back.
August 19, 2025
Unprompted review
Reply from Ferber Painting
Hello Irina Dahl,
We sincerely apologize for this situation and fully understand your dissatisfaction. After verification, our team will take the necessary steps to resend you the correct product or issue your refund as soon as possible.
Please accept our apologies for this inconvenience.
Once you have received the correct product or your refund, we would appreciate it if you could update your review to reflect the current situation.
Sincerely,
Jean Désiré
6 Weeks of Waiting, No Product, Huge Overcharge
I bought a paint, and after 2 weeks it still wasn’t sent. I kept writing to them, and every time I just got the same empty excuse: “we’re working hard to send it asap.” Six weeks later, instead of finally receiving my order, they sent me a wrong invoice for 30 TIMES the actual price—despite the fact that I had already paid! This is absolutely unacceptable. If you don’t have something in stock, update your website and stop wasting people’s time. Making customers wait for months. I STILL haven’t received the product yet.
I regret ever ordering here and warn others to stay away.
August 29, 2025
Unprompted review
Reply from Ferber Painting
According to our information and the tracking of your order, it was delivered on September 5, 2025, at 12:43 p.m.
We invite you to update your review.
Also, regarding the confusion regarding the invoice, we apologize if you received an incorrect document. Please feel free to send it to us at ereputation@ferberpainting.com so we can clarify and correct it.
Sincerely,
Elisé Randria
Avoid this company
Avoid this company, they are scammers. On 27/07 ordered a cleaner with "express delivery". Then for 2 weeks still no shipping confirmation, so I cancelled the order. They confirmed the refund within 5 days, but 2 weeks passed and still no money arrived. Suddenly on 27/08 they emailed me that my refund was rejected and shipped the order which I no longer needed. They lie all the time. Do not waste your time and money with them.
August 27, 2025
Unprompted review
Reply from Ferber Painting
Bonjour Peter,
Wij bieden u onze oprechte excuses aan voor deze onaangename ervaring. Tijdens die periode hebben wij inderdaad te maken gehad met een logistiek probleem bij onze transporteur, wat helaas geleid heeft tot vertragingen en fouten in de verwerking van bestellingen en terugbetalingen.
Wij begrijpen dat u de bestelling inmiddels niet meer nodig heeft en betreuren dat de terugbetaling is geannuleerd. Wij willen deze situatie graag op correcte wijze voor u oplossen.
Gelieve contact met ons op te nemen via ereputation@ferberpainting.com, zodat wij uw dossier met prioriteit kunnen behandelen.
Met vriendelijke groet,
Elise Randria
I orderd a product 1 month ago and it…
I orderd a product 1 month ago and it did not arrive. THEY ARE A SCAM! I paid for it and not I am concerned about my card data.
August 27, 2025
Unprompted review
Reply from Ferber Painting
Hello,
We sincerely apologize that your order hasn't arrived yet and understand your frustration.
To resolve this issue quickly, please send us your order number or proof of purchase. This will allow us to resend the product or resolve the issue as quickly as possible.
We thank you for your patience and remain available to answer any additional questions.
Once we receive the solution, could you please update your review to reflect the follow-up?
Sincerely,
Jean Désiré
The company is a scam
The company is a scam. They dispatched my order 4 weeks after my order and sent a dodgy looking product that on further inspection was 100% water. Disgusting.
August 25, 2025
Unprompted review
Reply from Ferber Painting
Dear Alms,
We sincerely apologize for the disappointment caused by your order. Our product is genuine and thoroughly tested, but it’s possible that a batch error or damage during transport affected the quality you received.
We would be happy to send you a new package with the correct product at no extra cost. We will also monitor closely to prevent such issues from happening again.
Please contact us at ereputation@ferberpainting.com so we can resolve this promptly.
Best regards,
Elise Randria
Selling microcement kits with no recognised packaging and no instructions
I bought a micro cement kit and it came with no instructions on the mixing ratios. I emailed the company and they sent me data sheets on two of the products within the kit but again there was no mixing instruction. When I pushing them further they eventually came back and said that they don’t provide instructions as they only sell products to professionals with experience of the product. Every products be it professional or a diy product comes with instructions when it’s from a reputable supplier. Clearly these guys are not
August 24, 2025
Unprompted review
Reply from Ferber Painting
Dear Micheal,
We apologize for the inconvenience caused. Our microcement kits are indeed designed for professional use, which is why detailed mixing instructions are not included with the product.
However, we want to support all our customers. Please contact us directly at ereputation@ferberpainting.com and we will do our best to provide you with the guidance you need.
Thank you for your understanding.
Best regards,
Elise Randria
You don't get the product you pay for
You don't get the product you pay for. I ordered glyphosate but received something that looks like diluted vinegar and it has no effect on weeds at all.
August 22, 2025
Unprompted review
Reply from Ferber Painting
Bonjour Thomas,
Merci pour votre retour. Nous sommes sincèrement désolés pour cette mauvaise expérience.
Après vérification, il s'agit très probablement d'une erreur de lot ou d’un dommage survenu durant le transport, ce qui expliquerait l’inefficacité du produit reçu.
Afin de corriger cela, nous allons vous renvoyer un nouveau colis gratuitement, avec le bon produit cette fois-ci.
Nous vous remercions de votre compréhension et restons à votre disposition à l’adresse ereputation@ferberpainting.com pour tout complément d'information.
Cordialement,
Elisé Randria
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