We went to Sentis travel in Athens today and the wonderful Panagiota Papadogona helped us with our enquiries, unfortunately due to it not being the season there was no snorkeling available but offered... See more
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Truth be told, this was not the first time on a ferry, and it is worth saying that a cabin price was highly overrated and for that price(200 eur one way) you'd get a seedy cabin, old bedding, and an... See more
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Very reasonable and great to deal with. Refunded our tickets immediately when Covid stopped our travels, and then rebooked when we could travel. 2/3 ferries were cancelled last minute, but we did... See more
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Easy to order the tickets online. We chose to print out our outbound e-tickets prior to flying to Santorini. Our Seajets transfer to Naxos went without a hitch. Similarly for our return trip from... See more
Company replied
Company details
Information provided by various external sources
Online booking engine for ferry tickets to the Greek islands, Italy and Turkey.
Contact info
Akti Miaouli 33, 18535, Piraeus, Greece
- (+30) 211 85 03 006
- olivier@ferriesingreece.com
- ferriesingreece.com
3.7
Average
341 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent services and prompt response
November 1, 2019
Unprompted review
Reply from Ferriesingreece
Thank you for the feedback!
The trip was smooth and comfortable
The trip was smooth and comfortable, but the Onboarding process was a little disorganized.
November 1, 2019
Unprompted review
Very kind service and very kind people
October 22, 2019
Unprompted review
Reply from Ferriesingreece
Thank you for your kind words!
Just an excellent way to get about the…
Just an excellent way to get about the Greek Islands. The ferries we travelled on are always clean, staff efficient and friendly and we love the experience every time we use them
October 17, 2019
Unprompted review
Reply from Ferriesingreece
Thank you for the feedback!
So I did have trouble throw no fault of…
So I did have trouble throw no fault of the faeries or this company. There was a strike and we couldn’t get our ferry had to buy a plane ticket. Once we got back to the states this company help me get a refund for the ferry the day of the strike. All I can say is thank you.
October 12, 2019
Unprompted review
Reply from Ferriesingreece
Thank you for the update!
Thanks for the answer
Thanks for the answer! We confirm that on your part, you explained what to do and helped us. But we got into a very terrible situation because of the late seajets ferry. Suffered a great loss of money and moral suffering.And being late for work in your city. We read a lot of reviews about seajets and they are all terrible, constantly late.That in 2019 I consider unacceptable! The most disappointing thing is that the tickets indicate 3 hours of travel to Piraeus,and in the end we sailed with stops on two Islands( I Hope this situation will be solved somehow.Thanks
October 11, 2019
Unprompted review
Buyer beware
Well our first trip buying tickets through them was fine, but then we used them again to buy tickets from Naxos to Andros and they sold us tickets and charged our credit card for a ferry that had stopped running two weeks prior, we were lucky enough to stop into a ferry office in Naxos Town and get a refund and tickets for a different ferry line. Beware that this can happen and always go a day or two before to a ferry office to get your paper tickets.
October 4, 2019
Unprompted review
Reply from Ferriesingreece
Dear Susanne,
Please note that we are an online travel agency. The routes that are offered via our online booking engine are automatically shown via Liknoss which is the central ferry booking System in Greece. Consequently, we are not able to suggest tickets of vessels that are already canceled but only of real scheduled itineraries of the ferry companies. We searched among our bookings and found only one booking for a trip from Naxos to Andros with passenger name Susanne so we contacted Seajets ferry company that offered this route to find out exactly what happened.
Below is the reply that we received from them.
Hello,
Kindly note that indeed the Naxos to Andros itinerary was cancelled on our side a couple of days before the departure.
By checking the SMS messages we sent to the clients regarding this cancellation we found out that the particular reservation was excluded from our list due to a technical error.
Please pass to Mrs King our sincere apologies for this inconvenience.
I would also like to add that this mistake is on our side completely and I am apologizing on behalf of the company for the trouble we caused.
We would also like to clarify that we never received from them any notification that they had canceled this itinerary in order to inform you.
We are glad that you already received from the local agent in Naxos replacement tickets for the amount that you paid to us via your credit card.
We would be very grateful if you could place this review and grade on the ferry company instead of us.
Always at your disposal for any further information.
Service recommended for ferry booking
It was very easy to book ferries in greece via this Service and everything worked easily. Moreover, they provided transparent information on the ferry status.
October 3, 2019
Unprompted review
Reply from Ferriesingreece
Thank you!
Because of the wind they concelled our…
Because of the wind they concelled our trip, and the next day we paid extra money just to get out of santorini
October 3, 2019
Unprompted review
Reply from Ferriesingreece
Thank you for your feedback.
Please note that in case of high winds, the port authorities may decide to cancel a trip, for the safety of the passengers.
In such a case, the ticket rate is fully refundable. If you have not yet received such a refund, kindly provide your order number or name so that we can check and inform you accordingly.
Helpful team
Very helpful team ! Would recommend anyone traveling to Greece :)
October 2, 2019
Unprompted review
Reply from Ferriesingreece
Thank you so much!
The service was very efficient and on…Santorini to Mykonos
The service was very efficient and on time.
October 2, 2019
Unprompted review
I would have give you 5 Stars if it…
I would have give you 5 Stars if it wasn’t of the miss of interest of Anthoula in helping us with a cancellation of one of our ferries. We had to contact ourselves the Golden Star cie. We have contact you after and the Guy named Michael was very prompt in helping us and very professional.
October 1, 2019
Unprompted review
Reply from Ferriesingreece
Thank you for your feedback. It is highly appreciated in order to improve our services.
We checked your communication with our reservations department and we found out that indeed Mrs. Anthoula told you initially to wait with the cancellation of your trip from Piraeus to Mykonos with Golden Star Ferries.
This was because, at that point, we had not received a formal notification from them that the trip was cancelled and she was afraid that cancellation fees would apply if she proceeded with it.
On the next day, Mr. Michael had meanwhile been able to confirm it with the ferry company and as he was sure that your tickets were fully refundable, he suggested to you other available itineraries. You selected to travel with Blue Star ferries and he made the according arrangements for you.
We are happy that it all worked out and are sorry for the small delay that was due to the fact that we had not been notified yet by Golden Star ferries about your cancelled itinerary.
Always at your disposal.
Were very content with the service
Were very content with the service. Thanks
October 1, 2019
Unprompted review
Reply from Ferriesingreece
Thank you very much for the feedback!
Easy to book
Easy to book and sent me SMSs when there was a strike or a change to the itinerary.
October 1, 2019
Unprompted review
Reply from Ferriesingreece
Thank you very much for the feedback!
FERRIESINGREECE SERVICE
GOOD WEBSITE /CLEAR WITH A COMPLETE CHOICE OF FERRIES
TICKETS WERE SENT VERY QUICKLY
October 1, 2019
Unprompted review
Reply from Ferriesingreece
Thank you very much for the feedback!
Very responsive
They were very responsive when my boat was canceled due to winds. They immediately refunded the price of my ticket. They also kept me informed of changes in one of my bookings.
October 1, 2019
Unprompted review
Reply from Ferriesingreece
Thank you for the feedback!
Some things need to be improved with…
Some things need to be improved with Boarding and disembarking the Vessel but all in all very good service. Would travel with Ferries in greece again.
October 1, 2019
Unprompted review
Great Journey
There are no queuing line upon entering the Ferries and it was a hot summer :) for adult it will be fine however children and elderly maybe need a priority queue. Upon entering the Ferries there are also no queue for going to second floor where consumer seat, however inside of the Ferries is amazing and very comfortable
October 1, 2019
Unprompted review
Boarding and disembark needs to be organized
Everything was great, my only complaint would be the lack of organization when you board. It’s madness! Nobody is there to direct people into a line so it’s crazy. It feels like the ferry is the last boat to leave a island that is about to sink into the ocean. Waves of people trying to board pushing you. It’s kind of dangerous I say.
October 1, 2019
Unprompted review
Plenty of difficulties
FRADIN Jacques (FRANCE) ref number 202720036
For the route Piraeus Sifnos: tickets bought in march 2019
Cancelled in september with another vessel (we have to changed the tickets which was impossible because Ferriesingreece affirm they do not receive old tickets sent by recommandé international with avis de reception) ; we have to buy another tickets for Speed Runner 16/09/2019 ; AND on Monday (16/09) Morning (about 6 AM just before take vessel) we receive an message (SMS) for taking another vessel SEA JET 2 ;
in the message it is writed : "Please note that your tickets are valid for the above trips (with Sea Jet 2) and their is no need to make any changes" ;
But this was a fake news !
We have to buy another ticket !!
For ONE route we have to buy THREE 3 tickets !
300 euros in place of 100 euros !!
This travel (Piraeus Sifnos) was very difficult because of problems to get valid tickets !
We wait the refunding of tickets cancelled by Ferriesin greece system !
Thank you
October 1, 2019
Unprompted review
Reply from Ferriesingreece
Thank you for your feedback.
We would like to inform you that when a ferry itinerary is cancelled by the ferry company and the tickets have been sent out by courier to the passenger, we need to request it back in order to refund it or to change it for a different trip. This is in accordance to the terms and conditions that you accepted before proceeding to this booking. Due to the fact that we received your tickets with delay, you proceeded online and bought a new set of tickets for the Piraeus to Sifnos trip.
Consequently, we had two payments from you for the same trip.
As we have now received your initial tickets of the cancelled itinerary, we have been able to totally refund to you their total value.
Concerning the third payment that you mentioned, Seajets informs us that they did not ask you to pay again. As they informed us, you travelled normally with the tickets of booking ****25674.
Furthermore, they explained, that If they had asked you to pay again they would have provided a receipt to you and they would be able to find your names twice in their passenger's list.
If this information that they gave us is incorrect, kindly send us the receipt of the third payment so that we can arrange for its refund as well.
Always at your disposal.
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