I recently had an emergency with my Belgian Malinois that eventually landed us at a Dental Specialist. The situation in itself was stressful and financially the cost of the surgery was an added stress... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've had our dog covered with Fetch for years and are now having to submit claims for his health issues. Fetch has been very good with processing claims quickly and correctly. I've had to call them f... See more
Had a price increase in my area, called customer service to explain - I spoke to Jennifer E who was absolutely amazing at explaining, and helping me resolve my issue. I have never trusted insurance be... See more
I receive reasonable updates about the status of any of the claims I have submitted. Fantastic response to get the claims processed. If they need more documentation, they reach out via text and email.... See more
Company details
Written by the company
As the most complete pet insurance provider in the United States and Canada, Fetch helps pet parents prepare for the unexpected. From everyday illnesses to sudden emergencies, Fetch covers up to 90% of unexpected vet bills, including treatment for every adult tooth and the cost of emergency exams. With the Fetch Pet Insurance App, caring for your pet just got easier. Available to download on the Google Play Store and Apple’s App Store, pet parents can use the app to quickly submit and track claims, manage billing and access 24/7 customer support. The app also connects members to our online pharmacy, Fetch Pet Rx, where qualifying prescriptions are eligible for 100% reimbursement. The Fetch Veterinary Advisory Board, a team of trusted veterinarians and industry experts, helps ensure that our products and partnerships meet the highest standards in pet health and wellness. Members also get access to Fetch Health Perks, a curated marketplace offering more than $1,500 in discounts from brands that share our commitment to pets and their people. At Fetch, compassion goes beyond coverage. We’ve given millions to no-kill shelters across North America and teamed up with Project Street Vet to provide free veterinary care for the pets of people experiencing homelessness. Our 300+ team members (most proud pet parents themselves) share one goal: helping every pet live a longer, healthier life.
Contact info
101 Greenwich St, 10006, New York, United States
- 1.866.509.0163
- info@fetchpet.com
- fetchpet.com
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Documentation request was clear and…
Documentation request was clear and claim process was done in a reasonable time
May 4, 2026
I spoke to Eileen on the phone to…
I spoke to Eileen on the phone to answer some questions I had and she answered them thoroughly. She took the time to explain the insurance coverage to help me make the best choices for my pets needs, She was very helpful.
May 4, 2026
Unprompted review
Aileen Andino was amazing with… explaining the policies clearly.
Aileen Andino was amazing with explaining and walking us through the process of getting a new policy set up. She was thorough and got in to details of th edifferent policies and how it would help us with our kittens. Highly recommend this company and this agent.
May 4, 2026
Unprompted review
Samantha was very understanding and helpful in getting me connected with an adjuster
Samantha was very helpful and kind as a customer rep. Thank you for your time and help
May 1, 2026
Unprompted review
The customer service representative…
The customer service representative Amanda Mello was excellent. She was knowledgeable and answered all my questions
May 4, 2026
Unprompted review
Fairly simple and straight forward…
Fairly simple and straight forward claims process. Good feedback and updates.
May 4, 2026
I have submitted 2 claims
I have submitted 2 claims, the first went through the review and was approved in a timely manner, the second is now under review and Fetch keeps me updated on the process
May 3, 2026
Always get exactly what I ordered
Always get exactly what I ordered. In a timely manner and packaged perfectly.
May 3, 2026
I spoke with Joshua and he was so…
I spoke with Joshua and he was so helpful, professional, and kind
April 30, 2026
Unprompted review
I submitted Teddy’s vet expenses and…
I submitted Teddy’s vet expenses and received updates on review of our claim.
May 3, 2026
Amanda was GREAT!
Amanda was GREAT!! SHE ANSWERED ALL QUESTIONS AND WAS VIBRANT. YOU DONT FIND PEOPLE LIKE US ANYMORE. SHES A KEEPER AND DESERVES A RAISE. LOL. I WILL KEEP IN CONTACT WITH HER. VERY MUCH A PLEASURE TO CHAT . 10× A GREAT JOB.
April 24, 2026
Unprompted review
Daisy’s Duke
I just got a playmate for my puppy who lost the only one she knew. So, I checked out the pet insurance. I had enough questions that I had to call. Aileen helped me with all the options and final purchase. She is extremely knowledgeable, professional, and kind.
May 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DO NOT use their Fetch Pet RX
DO NOT use their Fetch Pet RX. It is terrible it took forever for prescription to get approved, maybe not their fault. It got approved on April 24th and they still have not sent it out and its May 2nd. Will never use this service again!
May 2, 2026
Unprompted review
Reply from Fetch Pet Insurance
Hi Jane, thank you for reaching out and sharing your feedback. We're sorry for the delay in getting your fur baby's medication to you; this is not the experience we want our members to have. We would like to make this right and help resolve the shipping delay immediately. Please give us a call at 866.467.3875 (Option 5) so we can look into the status of your order and assist you in getting your medication as quickly as possible.
Our experience with the claim was…excellent
Our experience with the claim was excellent. We were kept up to date on the process from start to finish. Thank you
May 2, 2026
A very up front discussion on the…
A very up front discussion on the policies being offered and my needs. Amanda was very helpful in recognizing and explaining the options. No high pressure sales or attempts to up sell. Amanda's demeanor was vsry professional and friendly, which was greatly appreciated. Thanks Amanda
May 1, 2026
Unprompted review
Customer Service and Policy Set Up
Got the pleasure of working with Nadine to get the best affordable coverage for my new puppy. Nadine was very professional and fun to speak with. Explained many options for me and my puppy. Answered all my questions and did an excellent job explaining the policy and process. Thank you Nadine!
May 1, 2026
Unprompted review
I had to update my cats coverage and…
I had to update my cats coverage and was easily able to thanks to Aileen! Incredibly kind and very helpful, made the process easy and fast!
May 1, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.