the company has always behaved quite well, paid regularly even if always late.. but it has never returned the refund fees it owes me of about 700€ and has not honored two payouts of over 2k gross for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've used Fidelcrest for some time and the trading conditions are pretty fair. One time the a glitch of high spread failed an account and they provided me with another account without argument also th... See more
Just spoke with Arthur. What a star!!!! I purchased a 2 for 1 offer back in January thinking it was immediate 2 accounts but was an additional after passing first. New offer at the moment for instant... See more
I can’t speak for everyone else but anytime I’ve contacted Juan at customer service the guy has made all my problems go away in minutes. Cheers to more business with Fidelcrest.
Company details
Written by the company
We Fund Traders Up To $1M
Contact info
Arch. Makariou lll & 1-7 Evagorou, MITSI 3, 1065, Nicosia, Cyprus
- Info@Fidelcrest.com
- fidelcrest.com
Customer Service was awesome
Customer Service was awesome. Juan was very helpful and guided my through their programs!
February 8, 2024
Unprompted review
account activation
I would like to thank Fidelcrest team specially Arthur. I had a problem on BTC payment of my account and I did paid 20$ less than exact emount and Arthur simply activate my account.
February 8, 2024
Unprompted review
My question was answered very quickly…
My question was answered very quickly and clearly by Arthur. Thank you
February 8, 2024
Unprompted review
Fidelcrest gave me my plus 1 account despite i forgot to put the promo code
Im new to this industry, so i need more help when it comes to the process. I bought an account with Fidelcrest because they had a 2plus1 promo, but i forgot to place the PROMO code when i checked out! So i contacted the support, her name is Audrey and she is very accomodating, she forwarded my concern to the management and Thankfully theyre giving me my plus 1 account! shout out to this company and to there support team, they are superb.
February 8, 2024
Unprompted review
Thank you Audrey for help me out with…
Thank you Audrey for help me out with my questions and for the excellent job you do at Fidelcrest
February 7, 2024
Unprompted review
recently got the phase 2 juan helped me…
recently got the phase 2 juan helped me activate it thank you
February 8, 2024
Unprompted review
Arthur and change of account
Just spoke with Arthur. What a star!!!! I purchased a 2 for 1 offer back in January thinking it was immediate 2 accounts but was an additional after passing first. New offer at the moment for instant 2 accounts. I asked if i could change my purchase and he did it there and then for me. So kind and a company willing to help traders to succeed!!
February 7, 2024
Unprompted review
Sarah answer my question fast
Sarah answer my question fast, shes a good employee
February 7, 2024
Unprompted review
limited payout options!
Not happy that at present, the only payout method available is USDT! ...... yet on their information they list 4 options to withdraw your profits:
Bank transfer; PayPal;PaySafe (Skrill, Neteller…); Bitcoins - BUT THIS IS NOT THE CASE!
February 6, 2024
Unprompted review
Awesome prop firm an excellent support…
Awesome prop firm an excellent support team...
February 6, 2024
Unprompted review
The worst prop firm
The worst prop firm, all the rules are focused in that u loose the challenge, read all the reules carefully (DDdiary, max DD,days of trading, etc), because trading is hard but trading in fidelcrest is harder.
February 6, 2024
Unprompted review
Competitive prices, excellent support
They are a very great team. They offer challenge accounts with reasonable and competitive prices.
The customer service is excellent and support agents are very respectful, especially I am thoroughly satisfied with the services that Juan provides.
February 2, 2024
Unprompted review
Such a quick responce from Sarah as…
Such a quick responce from Sarah as passing my challenge took a little longer than expected within 2 mins of messaging i had a new account all set up ready to start again!! really cant fault this company at the moment.
February 2, 2024
Unprompted review
Sarah was very clear and professional
Sarah was very clear and professional , thank you to her
January 30, 2024
Unprompted review
very good support . agent xavier
hi. very good prop . very good support. i appreciate mr xavier for great support
January 29, 2024
Unprompted review
Trust worthy professional company
Trust worthy professional company. Juan from customer service is the best.
January 29, 2024
Unprompted review
Very good company auther
January 26, 2024
Unprompted review
Arthur rating
Arthur rating
He was pretty good, answered my questions in depth in a timely manner.
January 26, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.