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Review summary

Created with AI, based on recent reviews

Evaluating 1,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their positive attitude and clear communication. Many people found the service to be excellent, noting the smooth and easy processes, quick response times, and overall stress-free experience. Reviewers particularly appreciate the proactive updates and the dedication of the customer service team. However, some customers also noted that correspondence could be slow at times, with delays in receiving responses to emails. A few other people also felt that communication could have been better throughout the process, with a heavy reliance on the app and limited opportunities for direct human interaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting efficiency, clear communication, and... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick responses to inquiries,... See more

Customer service

Customers generally express satisfaction with customer service, highlighting excellent communication and... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the app's ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Fidler &Pepper to remortgage my property. Everything was straightforward and easy to action. Messages were actioned promptly and I experienced no issues at all. Big thanks to Gabrielle, An... See more

Company replied

Rated 5 out of 5 stars

By far the most relaxed conveyancing experience - and I've done a few! Emma Scollick and Georgie Guest handled my remortgage and everything happened like clockwork. Their online file progression syste... See more

Company replied

Rated 5 out of 5 stars

Fidler & Pepper acted for us during our remortgage and we couldn't have been happier with the service. We only had a short time to get everything completed and they met the deadline. Our case was hand... See more

Company replied

Rated 5 out of 5 stars

We completed our remortgage through F&P revently. They made what is usually a stressful experience, a very calm and easy process. Marissa Huffen & Leah Bull were both great with all forms of communica... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

Great service by Chris, Emma and Neve. Second time using them a can’t recommend enough.

February 13, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind feedback.

We’re delighted to hear that you received great service from Chris, Emma and Neve, and that this is your second time using us.

Your continued support and recommendation mean a great deal to us. We’ll be sure to pass on your kind words to the team. Thank you again for taking the time to share your experience.

Kind Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Very happy with the service provided…

Very happy with the service provided by Fidler & Peper especially Mawgan Buckland who was looking after us.Highly recommended

March 27, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Dear Donatas & Julia,

Thank you very much for your kind review. We’re delighted to hear that you were very happy with the service provided, and that Mawgan took such good care of you throughout.

Your recommendation means a great deal to us, and we will be sure to pass on your lovely feedback to Mawgan.

Many thanks again for choosing Fidler & Pepper.

Best Regards.

Rated 5 out of 5 stars

Very easy to complete online forms

Very easy to complete online forms. Any queries or concerns I had were dealt with very quickly by Emma Scollick and Georgie Guest.
The entire process was quick, easy and painless!
Would definitely use again

March 12, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Dear Julia,

Thank you very much for your lovely review. We’re delighted to hear that you found the online forms easy to complete and that any queries or concerns were dealt with quickly by Emma and Georgie.

It’s great to know the whole process felt quick, straightforward and hassle-free for you. We’ll be sure to pass on your kind feedback to them both.

We really appreciate your support and would be pleased to assist you again in the future.

Many thanks for choosing Fidler & Pepper.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Brilliant service

Brilliant service, loved using the app made everything really easy. Sam, Daisy and Phoebe did a great job. A smooth completion

March 19, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Dear Ben,

Thank you for your great review. We’re delighted to hear that you found the app easy to use and that it helped make the process as smooth as possible for you.

It’s wonderful to know that Sam, Daisy and Phoebe provided such a high level of service and helped achieve a smooth completion. We’ll be sure to pass on your kind comments to them.

Many thanks again for choosing Fidler & Pepper.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Both Amber and Ross kept me at ease…

Both Amber and Ross kept me at ease while going through the purchase of my new property, when ever I called they always dealt with my query efficiently. Excellent service from both.

March 27, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Dear Louise,

Thank you very much for your kind review. We’re so pleased to hear that Amber and Ross were able to keep you at ease throughout the purchase of your new property.

It’s great to know they were always on hand to deal with your queries efficiently and provide the support you needed during the process.

We really appreciate your feedback and will be sure to pass on your lovely comments to both Amber and Ross.

Many thanks again for choosing Fidler & Pepper.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

First Class

Emma Scollick has helped us through the process of re-mortgaging our property portfolio. See has responded to our enquiries immediately. We have used other Solicitors before and had to wait days running into weeks replies. Highly recommend Fidler and Pepper and thank you Emma.

March 27, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Dear David,

Thank you very much for your kind review. We’re delighted to hear that Emma was able to support you so effectively with the remortgaging of your property portfolio.

Providing prompt and clear communication is something we pride ourselves on, so it’s especially pleasing to know that Emma’s responsiveness made such a positive difference compared to your previous experiences.

We truly appreciate your recommendation and will be sure to pass on your kind words to Emma.

Many thanks again for choosing Fidler & Pepper.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Can’t recommend enough!

Can’t recommend enough!!
Michelle and Dawn were amazing from start to finish. Always there to help with any questions we had and it only took 5 weeks, AMAZING!!
Thank you both so much :)

March 9, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Dear Meg,

Thank you so much for your wonderful review.

We’re thrilled to hear that you had such a positive experience and that Michelle and Dawn were able to support you every step of the way.

It’s great to know they were on hand to answer your questions and that everything was completed so quickly for you – we’ll be sure to pass on your kind words to them both.

We really appreciate your recommendation and thank you again for choosing Fidler & Pepper.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Used Fidler &Pepper for a remortgage

Used Fidler &Pepper for a remortgage.
Emma and Georgie were brilliant. Their service, along with the App exceeded my expectations. Such a quick, easy, smooth process. I had been putting off, doing this alone. Wish I had done it sooner. Thank you!

March 12, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Dear Adele,

Thank you very much for your kind review.

We’re delighted to hear that you had such a positive experience with your remortgage and that Emma and Georgie were able to support you so effectively throughout the process.

It’s especially pleasing to know that both our service and the app helped make everything quick, smooth, and straightforward for you. We understand that remortgaging can sometimes feel daunting, so we’re really glad we could make the process easier than expected.

Your feedback means a great deal to us, and we will be sure to pass on your lovely comments to Emma and Georgie.

Many thanks again for choosing Fidler & Pepper.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Very responsive and kept me in the loop…

Very responsive and kept me in the loop the whole time, made it all feel a whole lot less spooky as a first time buyer. Thanks to the team

March 27, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, J Stukins, for your kind review.

We’re delighted to hear that you felt well supported and kept informed throughout your journey as a first-time buyer. We understand that the process can feel a little daunting, so it’s great to know our team helped make it feel much more manageable.

Your feedback means a lot to us, and we’re pleased we could make the experience a positive one for you.

If we can assist you again in the future, please don’t hesitate to get in touch.

Best Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Professional

Professional, easy & prompt responses ensured a smooth transition for buying our home

March 26, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Harry, for your kind review.

We’re delighted to hear that you found our service professional and easy to work with, and that our prompt responses helped ensure a smooth process when buying your home.

Your feedback is greatly appreciated, and we’re pleased we could make the experience straightforward for you.

If we can assist you again in the future, please don’t hesitate to get in touch.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I had a great experience with Fidler…

I had a great experience with Fidler and Pepper Lawyers when remortgaging my property. My case was handled by Emma Scollick and Georgie Guest and the whole process was smooth, efficient, and clearly communicated from start to finish. Would definitely recommend their team for anyone looking for a hassle-free service.

February 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Annie, for your lovely review.

We’re delighted to hear that you had such a great experience with your remortgage. It’s fantastic to know that Emma and Georgie provided a smooth, efficient service and kept everything clearly communicated from start to finish.

We’ll be sure to pass on your kind feedback to them both—they will be very pleased to hear your comments.

Thank you for your recommendation, it’s greatly appreciated.

If we can assist you again in the future, please don’t hesitate to get in touch.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

My case was handled quickly and…

My case was handled quickly and efficiently by Melissa Law, she was great and made it a smooth transaction. Thank you

March 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Benjamin, for your kind review.

We’re pleased to hear that Melissa handled your case quickly and efficiently, and that she was able to make the process smooth for you.

We’ll be sure to pass on your lovely feedback to Melissa—she will really appreciate your comments.

If we can assist you again in the future, please don’t hesitate to get in touch.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent Service

I recently completed a remortgage and had a great experience.
Chloe Foley and Marie Hickling were professional, responsive, and very helpful throughout the process. They made everything smooth and easy, keeping me informed every step of the way.
I would highly recommend their services.

March 3, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

We’re delighted to hear that you had such a positive experience with your remortgage. It’s great to know that Chloe and Marie provided a professional, responsive and helpful service, making the process smooth and straightforward for you.

Keeping our clients well informed at every stage is something we always strive for, so we’re pleased this made a difference to your experience.

We’ll be sure to pass on your lovely feedback to Chloe and Marie, who will be very pleased to hear your comments.

Thank you for your recommendation—it is greatly appreciated.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent experience

I recently used the conveyancing team for the sale and purchase of my home and had a very positive experience throughout.

Amber and Ross were both excellent—efficient, professional, and supportive—which made what can often be a stressful process feel much more manageable. Communication was particularly strong, especially with Amber, who consistently responded promptly to emails and messages via the app.

The app itself was a real highlight. It kept us informed at every stage, provided helpful reminders, and made it easy to track progress, which gave us confidence and reassurance throughout.

Overall, I’m very pleased with the service I received and wouldn’t hesitate to use them again in the future. I would highly recommend this team to anyone going through the conveyancing process.

March 6, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Yvette, for your wonderful review.

We’re delighted to hear that you had such a positive experience with our conveyancing team during both your sale and purchase. It’s great to know that Amber and Ross provided an efficient, professional and supportive service, helping to make the process feel more manageable.

We’re especially pleased that our communication stood out to you, and that Amber’s prompt responses, along with the updates through our app, helped keep you informed and reassured at every stage.

Your kind words and recommendation mean a great deal to us, and we’ll be sure to pass your feedback on to Amber and Ross.

Kindest Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with Chloe Foley and Marie Hickling from start to finish. They were both professional, responsive, and kept me well informed throughout the entire process. Everything was handled efficiently and clearly, which made what could have been a stressful situation feel straightforward and manageable.

I really appreciated their attention to detail and their willingness to answer any questions I had. Chloe and Marie were friendly, approachable, and always quick to help. I wouldn’t hesitate to recommend them to anyone looking for reliable and supportive legal services.

March 19, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Kitt, for your fantastic review.

We’re delighted to hear that you had such a positive experience with Chloe and Marie from start to finish. Providing a professional, responsive service while keeping our clients fully informed is something we pride ourselves on, so it’s wonderful to know this made the process feel straightforward and manageable for you.

It’s especially pleasing to hear that their attention to detail and willingness to answer your questions helped put you at ease. We’ll be sure to pass on your kind words to Chloe and Marie—they will be thrilled to receive your feedback.

Thank you for your recommendation, it truly means a great deal to us.


Best Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent service from Marissa Huffen…

Excellent service from Marissa Huffen and Leah Bull with clear instructions. They were polite and helpful throughout the transaction. Would recommend

March 12, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

hank you, Louise, for your kind review.

We’re delighted to hear that you received excellent service from Marissa and Leah. Providing clear guidance and maintaining a polite and helpful approach throughout the transaction is something we always strive for, so it’s great to know this was your experience.

We’ll be sure to pass on your lovely feedback to them both.

Thank you for your recommendation—it is very much appreciated.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Great professional firm

I recently bought my new home with Fidler and Pepper as my solicitors by recommendation through my broker. I could not fault a single thing as I didn’t have to chase them at all given that I was given horror stories by friends & family about other firms, the delays they faced but I had the smoothest journey with these lovely lot. Super friendly & very helpful with updates through the app they use…really pleased with this firm highly recommended.

March 19, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Baljinder, for your wonderful review.

We’re delighted to hear that your experience with us was so smooth and stress-free, particularly after hearing about delays others have faced. It’s great to know that you felt fully supported throughout and didn’t need to chase for updates, as we always aim to keep the process as straightforward as possible for our clients.

We’re also pleased that you found our team friendly and helpful, and that the app kept you well informed along the way.

Thank you for your recommendation—it really does mean a lot to us.

If we can assist you again in the future, please don’t hesitate to get in touch.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Great service for my remortgage application

Great service from start to finish with my remortgage. The team (Charmaine Gordon-Sims and Leah Bull) was professional, efficient, and kept me well informed throughout the process. Everything was handled smoothly with no delays. I would highly recommend their services.

March 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

We’re so pleased to hear that your experience with us was smooth and stress-free, especially after hearing about the challenges others have faced elsewhere. It’s great to know that you felt well supported throughout and that our communication, including updates via the app, helped keep everything clear and straightforward.

Your kind words about our team being friendly and helpful mean a great deal to us, and we truly appreciate your recommendation.

If we can assist you again in the future, we would be more than happy to help.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Easiest conveyancing ever

To be quite honest, it’s the least stressful conveyancing experience I’ve ever had, in 3 decades of house purchases and sales. It was quick, I was always kept informed, they told me when I needed to chase my mortgage company: it was really easy. I was looked after by Marissa Huffen and Leah Bull..

March 11, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Anne marie, for such a wonderful review.

We’re absolutely delighted to hear that your experience with us was the least stressful conveyancing process you’ve had, especially given your many years of buying and selling property. Providing a smooth, efficient service while keeping our clients well informed is exactly what we aim for.

It’s great to know that Marissa and Leah kept everything clear and straightforward for you, and that their guidance—particularly around liaising with your mortgage company—made things easier along the way.

We’ll be sure to pass on your kind words to them both; they’ll be thrilled to hear your feedback.

If we can assist you again in the future, we would be more than happy to help.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Emma and Nicola professional approach

Emma and Nicola handled our re mortgage in an extremely professional manner. Minimum contact required and if we called for an update on progress this was dealt with immediately. Everything went through perfectly.

March 19, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you, Pe, for taking the time to leave such a kind review.

We’re delighted to hear that Emma and Nicola were able to support you through your remortgage in a professional and efficient manner. Keeping the process straightforward and ensuring you feel informed without unnecessary contact is something we always strive for, so it’s great to know this worked well for you.

We will be sure to pass on your lovely feedback to both Emma and Nicola—they’ll be very pleased to hear it.

If we can assist you with anything in the future, please don’t hesitate to get in touch.

Kind regards,
Fidler & Pepper Lawyers

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