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Review summary

Created with AI, based on recent reviews

Evaluating 1,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their positive attitude and clear communication. Many people found the service to be excellent, noting the smooth and easy processes, quick response times, and overall stress-free experience. Reviewers particularly appreciate the proactive updates and the dedication of the customer service team. However, some customers also noted that correspondence could be slow at times, with delays in receiving responses to emails. A few other people also felt that communication could have been better throughout the process, with a heavy reliance on the app and limited opportunities for direct human interaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting efficiency, clear communication, and... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick responses to inquiries,... See more

Customer service

Customers generally express satisfaction with customer service, highlighting excellent communication and... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the app's ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Fidler &Pepper to remortgage my property. Everything was straightforward and easy to action. Messages were actioned promptly and I experienced no issues at all. Big thanks to Gabrielle, An... See more

Company replied

Rated 5 out of 5 stars

By far the most relaxed conveyancing experience - and I've done a few! Emma Scollick and Georgie Guest handled my remortgage and everything happened like clockwork. Their online file progression syste... See more

Company replied

Rated 5 out of 5 stars

Fidler & Pepper acted for us during our remortgage and we couldn't have been happier with the service. We only had a short time to get everything completed and they met the deadline. Our case was hand... See more

Company replied

Rated 5 out of 5 stars

We completed our remortgage through F&P revently. They made what is usually a stressful experience, a very calm and easy process. Marissa Huffen & Leah Bull were both great with all forms of communica... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very professional and speedy…

A very professional and speedy experience

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Luke.

We’re delighted to hear that you found the service professional and speedy throughout your experience with us.

We truly appreciate your feedback.

With best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I had such a wonderful experience with…

I had such a wonderful experience with this company, my advisor was Mawgan Buckland and everything was so easy and stress free. Would highly recommend both the advisor and the company and will happily use again in the future.

April 15, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Lauren.

We’re delighted to hear that you had such a positive experience with us and that Mawgan Buckland made the process easy and stress free throughout. Your recommendation of both Mawgan and the firm is greatly appreciated.

We’re also pleased to hear that you would happily use our services again in the future.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Marissa

Marissa made my remortgage process easy, very helpful. The app is very helpful to receive and send messages very happy with my experience

May 11, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Alexandra.

We’re delighted to hear that Marissa made your remortgage process easy and provided such helpful support throughout. It’s also great to know that you found the app useful for keeping communication simple and convenient.

We truly appreciate your feedback and are so pleased you were happy with your experience.

With warm regards,
Fidler & Pepper Lawyers

Rated 4 out of 5 stars

Easy & smooth process

Belinda & Annie were helpful and prompt in closing out our mortgage transfer. All done through an App and very easy - once the original questionnaire was filled out. Would definitely recommend using the company for house selling/buying legal work.

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, John.

We’re delighted to hear that Belinda and Annie were helpful and prompt throughout your mortgage transfer, and that you found the app-based process easy and straightforward once the initial questionnaire was completed.

It’s great to know you would recommend our services for house buying and selling legal work, and we truly appreciate your kind feedback.

With appreciation,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

We completed our remortgage through F&P…

We completed our remortgage through F&P revently. They made what is usually a stressful experience, a very calm and easy process. Marissa Huffen & Leah Bull were both great with all forms of communication and made the whole experience very stress-free.

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Warren.

We’re delighted to hear that your remortgage process felt calm and straightforward, and that Marissa Huffen and Leah Bull helped make the experience stress free throughout. It’s great to know that their communication and support made such a positive difference.

We truly appreciate your feedback.

With best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Short deadline to complete? Not a problem

Fidler & Pepper acted for us during our remortgage and we couldn't have been happier with the service. We only had a short time to get everything completed and they met the deadline. Our case was handled by Penny and Annie and their constant communication and efficiency really took all the stress out of the whole process. We would definitely be using them again in the future.

April 30, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Emma.

We’re delighted to hear that you were so pleased with the service provided during your remortgage, especially within a shorter timeframe. It’s great to know that Penny and Annie’s communication and efficiency helped take the stress out of the process and ensured everything was completed on time.

We truly appreciate your kind feedback and look forward to assisting you again in the future.

With our thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Great company

Great company, super quick at processing our case and giving us the help and support we needed. Justina Allen and Lauren McLean were great and took the stress away from us, we highly recommend them

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review.

We’re delighted to hear that the team provided the help and support you needed throughout your matter and that everything was processed so quickly. Justina Allen and Lauren McLean will be especially pleased to know they helped take the stress away and made the experience a positive one for you.

We truly appreciate your recommendation and kind feedback.

With warmest thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Clear concise and promt with all replys…

Clear concise and promt with all replys ,smooth process from start to finish .

May 8, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Daniel.

We’re delighted to hear that you found the communication clear, concise and prompt throughout, and that the process ran smoothly from start to finish.

We truly appreciate your feedback.

Yours sincerely,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

A great service received from Chloe…

A great service received from Chloe Foley and Marie Hickling. Answered emails and the phone and processed my case smoothly and in good time. Keep up the good work ladies!

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Sally.

We’re delighted to hear that Chloe Foley and Marie Hickling provided such great service and kept your matter running smoothly and efficiently. It’s wonderful to know they were responsive to both your emails and phone calls throughout the process.

Your kind words will mean a lot to the team.

With many thanks,
Fidler & Pepper

Rated 5 out of 5 stars

I was a bit wary of using the app to…

I was a bit wary of using the app to communicate and get everything done for my complex remortgage but i have been very very impressed. Any messages I sent were answered either the same day or by the next. It was so helpline seeing a timeline of where my mortgage was in the process of completion and anytime I did need to contact the office (only twice in the whole process and it was not a simple remortgage) I was grateful of Justina’s support and help. Can’t fault the service from Fiddler and Pepper at all. Thank you for making a stressful process simple and straightforward.

May 8, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review.

We’re delighted to hear that, despite your initial concerns about using the app, you found the process so effective and easy to manage. It’s great to know that the timeline updates and quick responses helped provide reassurance throughout your complex remortgage.

Justina will be especially pleased to hear your kind comments about her support and assistance when needed. We’re so pleased that the team could help make what can often be a stressful process feel simple and straightforward.

Thank you again for your valued feedback.

Yours faithfully,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Feedback

After initial issue on not finding my questionnaire everything ran smoothly .
Lauren was very prompt and responsive in dealing with my queries including on day of completion .

May 8, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Anuj.

We’re pleased to hear that, after the initial issue with the questionnaire, everything went smoothly for you. Lauren will be especially pleased to know that her prompt and responsive support, particularly on the day of completion, made a positive difference to your experience.

We truly appreciate your feedback.

With best wishes,
Fidler & Pepper

Rated 5 out of 5 stars

Professional and efficient throughout…

Professional and efficient throughout the whole process

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Shona.

We’re delighted to hear that you found the service professional and efficient throughout the whole process.

We truly appreciate your feedback.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Big thank you to Justina Allen and…

Big thank you to Justina Allen and Lauren McLean for sorting out my remortgage. Would 100% recommend this firm. Hassle free with updates through their own app. Justina and Lauren made the whole process so easy.

May 8, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Car.

We’re delighted to hear that Justina Allen and Lauren McLean made your remortgage process so easy and hassle free. It’s great to know that the app updates helped keep everything clear and straightforward throughout.

We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 1 out of 5 stars

We were not represented by F&P, however

We were not represented by F&P, however the buyers of our property were.
We experienced F&P to be uncommunicative, unwilling to provide updates, copying and pasting the same email response to our Solicitor regardless of the questions asked, constantly blaming their client for delays despite the Estate Agent having seen evidence of this not being the case and not answer the phone to our Solicitor or Estate Agent almost daily No staff cover to progress the transaction when staff were away. Ultimately, we feel that our Conveyancing process was stalled by around 3 months due to F&P's lack of communication and laziness. Avoid unless you have time to waste.

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

We are sorry to read your review.

if you can provide your case details directly to us, we can investigate this further.

Please email reviews@fidler.co.uk

Your comments will be looked at by our senior management team and Directors.

Thank you,
Fidler & Pepper Lawyers.

Rated 5 out of 5 stars

Great service

Great service, very patient, kept us updated

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Colin.

We’re delighted to hear that you received great service and felt well supported throughout the process. It’s wonderful to know the team’s patience and communication made a positive difference.

We truly appreciate your feedback.

With appreciation,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

The best lawyers you can have

The best lawyers you can have. They help me on my mortgage process all the way. They always answered my questions etc.
Very professional 🫡

Well done Guys 👍🏻

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Sorin.

We’re delighted to hear that the team supported you throughout your mortgage process and were always available to answer your questions. Your kind comments about the professionalism of the team are greatly appreciated.

Thank you again for your feedback and support.

With gratitude,
Fidler & Pepper Team

Rated 5 out of 5 stars

Great experience

Great experience, Belinda Clarke and Annie Castledine were excellent and very professional. Completion was done on the said day and they made sure to keep in touch. Thank you.

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Isiaku.

We’re delighted to hear that Belinda Clarke and Annie Castledine provided such excellent and professional service throughout your matter. It’s great to know that completion took place as planned and that you felt well informed along the way.

We truly appreciate your feedback.

Warm regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Very happy with the professional…

Very happy with the professional service received from this conveyancing company.
Thank you.

May 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review.

We’re delighted to hear that you were very happy with the professional service you received from our conveyancing team.

We truly appreciate your feedback.

With best wishes,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Quick turn around on remortgage

Quick turn around on remortgage. Questions answered promptly. Price good. Felicity shaw and Melanie Lawson were very good.

May 5, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Gerald.

We’re delighted to hear that your remortgage was completed with a quick turnaround and that your questions were answered promptly throughout the process. It’s great to know that Felicity Shaw and Melanie Lawson provided such positive service and support.

We truly appreciate your feedback.

All the best,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Very good service

Very good service.
Efficient & helpful. No complaints whatsoever. Thanks Leah.

April 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Garry.

We’re delighted to hear that you found the service efficient and helpful, and that Leah provided such positive support throughout.

We really appreciate your feedback.

With gratitude,
Fidler & Pepper Team

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