fixmybrokenscreen.co.uk Reviews 780

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people found the pricing to be fair and significantly cheaper than alternatives, while also commending the high quality of the repairs and products, often noting that their devices looked and functioned like new. However, some customers experienced issues with product quality, specifically with screens failing shortly after repair or arriving with new damage. A few people also reported problems with communication and delays in receiving their repaired devices, with some even stating that their devices returned in a worse condition than when they were sent for repair.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the repair service, noting that their... See more

Price

People report positive experiences with price, often finding it to be very competitive and affordable... See more

Quality

Consumers generally express satisfaction with the quality of repairs and replacement parts. Many reviewers... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

780 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic services

Fantastic services, ipad cracked screen, registered for repair Monday, device back with me Thursday, perfect service at a decent price.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I am quite happy with the service I received from FMBS. They offered flexible options with repairing my Mac book Pro despite unexpected hassle. They know how to handle the customer very well. My device is working perfectly now.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended for Apple Watch repair

Ordered repair online Sunday. Collected by them Monday. Received Tuesday. Fixed and I was able to collect Wednesday. Helpful staff when I had to call to arrange collection instead of delivery. Couldn’t have been more helpful and reliable. Will use again but hope I don’t need to!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing - will always come to you . Professional, and trust worthy & high quality work. Don’t go anywhere else!

May 30, 2025
Unprompted review
Rated 2 out of 5 stars

Had my iPad screen replaced

Had my iPad screen replaced, sadly a few months after having it done when I picked it up off the floor with thumb and finger it literally cracked in my hand, then multiple cracks have formed since. Seemed to crack too easily and just doesn't feel like the quality is there.

May 12, 2025
Unprompted review

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