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fixmybrokenscreen.co.uk Reviews 780

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TrustScore 4.5 out of 5

4.7

Mobile Phone Repair Shop
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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people found the pricing to be fair and significantly cheaper than alternatives, while also commending the high quality of the repairs and products, often noting that their devices looked and functioned like new. However, some customers experienced issues with product quality, specifically with screens failing shortly after repair or arriving with new damage. A few people also reported problems with communication and delays in receiving their repaired devices, with some even stating that their devices returned in a worse condition than when they were sent for repair.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the repair service, noting that their... See more

Price

People report positive experiences with price, often finding it to be very competitive and affordable... See more

Quality

Consumers generally express satisfaction with the quality of repairs and replacement parts. Many reviewers... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more

Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

780 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service 💯

Excellent service 💯. I had my MacBook screen repaired after a few days. Reliable and efficient service, kind staff! 5 stars. I highly recommend it.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant service. Half the price of everywhere else, warrantied for a year and just a few days from leaving our house to coming back! Kept informed by text and email about every step of the process.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Repair to Apple Watch 5

Needed glass replaced on Apple Watch 5. Ordered online and next day watch was received by them and they advised LCD was burnt out. Agreed repair Friday and watch received repaired on Tuesday. Service and price very good and would recommend them.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Simple, cost effective iPad battery replacement…

Cost effective battery replacement brought an old iPad Pro back into use. Service was simple to use and very quick with iPad returned in 4 working days including posting with plenty of communication of status which was important as a first time user. Repair seems well executed with no visible damage and price was very competitive, so happy to recommend.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of replacing the entire LCD panel (panel was thankfully intact), which saved me about £60-£80. Good quality work, pencil works fine as well.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I honestly wasn’t sure at first if it…

I honestly wasn’t sure at first if it was going to work out, but I’m so glad I went ahead with it. The whole experience was amazing from start to finish. The service was quick, professional, and the quality of the screen replacement is outstanding. I genuinely can’t believe I have my MacBook working perfectly again — it looks and feels brand new! Highly recommend.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

They were able to replace the screen on…

They were able to replace the screen on my Macbook Pro for a pretty fair price especially compared to Apple and other competitors. Service was also pretty good. I was able to pick up my laptop the day after dropping it off. I'd highly recommend.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased!

I was certain it was just a broken screen, because the iPad still worked, but slivers were coming out. Tried the iStore in Northampton, but they only offered a trade-in versus new iPad.
Paid £75 plus £14.99 postage for Royal Mail Tracked 48 to Whitechapel and Royal Mail Tracked 24 back to Northampton. Royal Mail brought the label and collected on 10th and I received my fixed iPad on 16th. Messages received for each step in the process.

September 16, 2025
Unprompted review

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