fixmybrokenscreen.co.uk Reviews 780

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people found the pricing to be fair and significantly cheaper than alternatives, while also commending the high quality of the repairs and products, often noting that their devices looked and functioned like new. However, some customers experienced issues with product quality, specifically with screens failing shortly after repair or arriving with new damage. A few people also reported problems with communication and delays in receiving their repaired devices, with some even stating that their devices returned in a worse condition than when they were sent for repair.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the repair service, noting that their... See more

Price

People report positive experiences with price, often finding it to be very competitive and affordable... See more

Quality

Consumers generally express satisfaction with the quality of repairs and replacement parts. Many reviewers... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

780 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

A1 Watch Repairs

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in four days as good as new,I have no problem in recommend ing this firm for your watch repairs.
Fair price and quick repair 👍👍

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

The Best, no exceptions

Excellent customer service and a fantastic experience, from placing my order to receiving my repaired device. I needed to contact customer services about a question I had with my order. My query was dealt with and handled very professionally, with courtesy and I cannot rate the quality of the service provided any higher.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch screen replacement

Prompt and reliable service to replace the screen on my Apple Watch. This is the second time of using this company, the first time to replace my MacBook screen. I wouldn’t think of going elsewhere, great communication, great workmanship, fast turnaround. All this at a reasonable price.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Replaced the screen on my MacBook

Replaced the screen on my MacBook. Kept me updated during the whole process and charged a fair price for the work carried out. The premises were tidy and the staff professional. Overall, a very positive experience , will definitely use again, should the need arise. 👍🙏

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch Screen Replacement

Had a cracked screen on my Apple Watch, the repair service offered was very easy to book. I had an issue with Royal Mail losing my parcel, and when my 24hr delivery showed up a week later they said they couldn’t deliver. I called fixmybrokenscreen and they were really understanding and super helpful. My broken watch was delivered later that afternoon and was repaired and returned within 2 days. Excellent service, the repair is like new, I highly recommend these guys to fix your cracked watch sceen and at almost half the price of other repair services, it’s a no brainer.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

My Apple Ultra watch developed a couple of screen cracks…

My Apple Ultra watch developed a couple of hair cracks on the screen- it was only two months old at the time. On checking, I found that Apple charge the most outrageous price of over £500 to have the screen repaired.

On looking around on line, I came across fixmybrokenscreen.co.uk . They were advertising a screen repair for a more a much more reasonable £199, with a very speedy collection and delivery service. I phoned them yesterday, and spoke to a very pleasant and knowledgeable representative of the store, to find check on how best I should send it down.

I was somewhat surprised when he asked me to take my watch off my wrist and pick at the edge of the screen. With a bit of picking, and his prompting, to my surprise I eventually managed to peel off what I found was a screensaver, which he told me is put onto Ultra watches by Apple. The screen below was in perfect condition.

Now- he could have told me to send the watch down to his shop, charged me £199 plus a new screensaver cost, and I would’ve been none the wiser. Due to his honesty and help, I ordered up a new screensaver with a total cost of £10 plus postage! He told me that they have had many Apple watches through the store with a similar cracked screensaver problem, replaced the screen saver and sent them back to (happy!) customers

Thank you to him and fixmybrokenscreen.co.uk for your invaluable assistance

I hope this recommendation will help others.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Really friendly and helpful staff. Did an amazing job repairing my little girls cracked iPhone screen. Work completed in less than an hour. Highly recommended

July 26, 2025
Unprompted review
Rated 4 out of 5 stars

Contacted the company to discuss my…

Contacted the company to discuss my Apple Watch screen, they were quick at replying and very informative.
I sent my watch to them, they received it and explained the pros and cons.
It was quickly returned- looking brand new

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ipad Doctors

I highly recommend Fixmybrokenscreen
They fixed my Ipad after it suddenly stopped working
They saved the day I had not backed up my files and was extremely anxious.
They are very professional knowledge and friendly

Thank you

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Highly impressed

I don’t leave reviews but in this case I really wanted to share what a brilliant experience I had. These guys are very polite, professional and quick, quite apart from being much cheaper than anyone else I found online. Highly recommended! 👏

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend - fast and reliable!!

Sent my macbook air M1 out for repair on Monday and it was repaired and sent back by Thursday. Love the quick and reliable turnaround. The updates were fantastic. 10/10 will use their service again. Much faster than the local repairs in my area up in rural Scotland.

July 19, 2025
Unprompted review

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