fixmybrokenscreen.co.uk Reviews 780

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people found the pricing to be fair and significantly cheaper than alternatives, while also commending the high quality of the repairs and products, often noting that their devices looked and functioned like new. However, some customers experienced issues with product quality, specifically with screens failing shortly after repair or arriving with new damage. A few people also reported problems with communication and delays in receiving their repaired devices, with some even stating that their devices returned in a worse condition than when they were sent for repair.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the repair service, noting that their... See more

Price

People report positive experiences with price, often finding it to be very competitive and affordable... See more

Quality

Consumers generally express satisfaction with the quality of repairs and replacement parts. Many reviewers... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

780 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional efficient and reasonable!

I’ve used fixmybrokenscreen a few times now to replace the screen on my Apple Watch. The process is very easy and they are very efficient. I received my watch back after a day with a new screen and new battery. I’ve had a lot of shops say that they can only replace the entire LCD and screen together for a lot more money but fix my broken screen are able to just replace the glass. I will definitely use them again next time I drop my watch!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and professional service

Smooth and professional service, fast and safe delivery. I fixed broken apple watch screen twice, i will never look for anyone else. Well done guys and thank you very much!

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

False Claims, Broken Camera, No Refund

I sent two MacBooks to FixMyBrokenScreen:
First MacBook – They couldn’t repair it and promised a refund. It’s been over a month and I’ve still received nothing, despite follow-ups.

Second MacBook (M1 Air) – I sent this in with a perfectly working camera and a non-OEM screen with poor colour grading — not a cracked or damaged screen.
They falsely claimed there was “extensive damage” to the screen and said the camera must have been damaged at the same time as screen was — a complete fabrication.
After their screen replacement, the camera and ambient light sensor no longer work. Apple Diagnostics shows hardware faults (NDC001, ALS001, VFD001), and they now suggest I use an external webcam instead.

No accountability. No resolution. No refund.
Deeply untrustworthy — I’d avoid at all costs.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

The service from mybrokenscreen company…

The service from mybrokenscreen company is amazing. Well-explained and professional staff, affordable price and efficient service with the high quality new screen provided! I would strongly recommend this company to any people who are struggling to fix the broken screen!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch ⌚️ Battery Replacement

New Battery 🔋 Replacement For My Vintage Apple Watch ⌚️ Series 4 Stainless Steel in Space Black 40mm. I’ve Paid £50 for The Battery 🔋 Replacement and It’s a Genuine From Another Watch ⌚️ That Has 92% Battery 🔋 Health. Plus I Will Get 12 Months Warranty From 7/7/25 and Let’s See How it Goes. Great 👍🏼 Service Thank you ☺️ Guys

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do not get your MacBook fixed here!!

Got my lcd screen repaired here and it only lasted me a couple moths before it showed sign of degradation. The other day some light lines appeared across my screen and now there are black lines at the bottom meaning my computer is getting worse and very quickly. My research tells me that this problem is because of a loose connection in the cables, a faulty lcd screen, or an aging lcd screen. This tells me that they either installed my screen incorrectly, gave me a faulty screen or gave me a used screen which looking at the other one star reviews (that I now really wished I paid more attention to) seems to be very probable. Definitely do not get your MacBook screen fixed here even if the price is very tempting. I will now either have to pay hundred more to get my screen fixed or thousands more to buy a new MacBook.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Company helpful and efficient

Company helpful and efficient. Fixed screen. Helped when I got confused with login. Postal service didn’t try my front door for some reason but put in a safe place. Not sure why - I stayed in for two hours to sign off as I was told. But even so very good experience.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant help

Brilliant help, honest and professional- highly recommended - good old fashioned customer service :-) thoroughly recommended

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, great communication, very fast turnaround, thank you for making it uncomplicated

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Super quick repair on Apple Watch, fantastic service. Very reasonable price. Cannot recommended highly enough. Superb.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Pretty much half the price of everywhere else to replace my Apple Watch screen and fixed to perfection within 48 hours. Would highly recommend. Terry

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Great service, repaired iPad 9 screen quickly and returned the tablet to me in very good time. Really good value and would absolutely recommend them for repairs of this nature.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast turnaround

Very fast turnaround: I think it was dispatched back to me within 24 hours of it arriving with them! More affordable than others, and the new screen on my MacBook looks perfect.

June 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look