Easy to use, very well priced programs that suits any need, and perfect global coverage. I am on the road 40% of my time, Flexiroam kicks in immediately upon landing anywhere. And more important - ext... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a long haul flight attendant. I’m a happy customer, Flexyroam is very reliable. The online customer support is very good, too. I need help when I get a new phone and usually mess up with the sett... See more
Company replied
Excellent service and customer service specially Jess who assisted me patiently..he explained to me better the AI ready templates articles to explain the solution for my issue on your main website..th... See more
Company replied
I'm using the service for a couple of years now during travel to various places in the world. Service works good and internet is stable. Sometimes setting up the eSIM or setting up the connection giv... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Contact info
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help from the supporting team
Great help from the supporting team! Easy installation of the esim and great offers🙏
May 23, 2026
Unprompted review
Quick customer service via Whatsapp
Access service issue advice was rendered promptly and accurately via Whatsapp
May 23, 2026
Unprompted review
eSIM that works globally as per the…
eSIM that works globally as per the plan. Amazing assistance to troubleshoot if any issue. They are fast , professional, patient and will help you until it is solved .
May 22, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Yasmin, thank you for the 5‑star review! We’re glad your eSIM worked globally as planned and that our team’s fast, professional and patient support made troubleshooting easy.
The support was quick and effective.
May 20, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Nebojša, thanks so much for sharing! We’re delighted our team could assist you quickly and effectively.
Great Assistance
I was having problems accessing and redeeming my Flexiroam plans provided through the Mastercard travel experiences. The whole team at Flexiroam were very helpful and patient, in getting the issues resolved. Special mention must go to Jess, who personally helped me get the issues resolved. Once set up, the system works very well.
May 18, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Kevin, thank you for sharing your experience with Flexiroam. We’re delighted our team’s patience and support helped resolve your Mastercard travel plan issues. A special thanks goes to Jess for her dedicated assistance. We’re glad to hear the system is working smoothly for you now.
Customer support was excellent
Customer support was excellent! I needed help to fix something and they were so patient and helpful.
May 14, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Dominique, thank you for your kind words! We’re delighted our customer support team could assist you with patience and care. Your feedback motivates us to continue improving and deliver even better experiences.
Reply from FlexiRoam Asia Limited
Hi Andy, thank you for your kind words! We’re glad our team was able to resolve your issue effectively and on the spot. Your satisfaction is our priority, and we appreciate your trust in our service.
Excellent and clear assistance by live…
Excellent and clear assistance by live agent.
May 13, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Wee Kwek Lee, thank you for your wonderful feedback! We’re glad our live agent was able to provide you with excellent and clear assistance. Your satisfaction means a lot to us, and we’ll continue striving to deliver the same level of support every time.
Amazing service and support I have been…
Amazing service and support I have been using for 8 years with three accounts for my family sharing global internet and always happy
May 13, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Tarik, thank you so much for your continued trust and support over the past eight years! We’re delighted to know that our service has been reliable for your family across three accounts, keeping you connected globally. Your loyalty means a lot to us, and we’re always happy to provide the service and support you deserve.
The app supports instant help
The app supports instant help. I encountered a problem and it was resolved quickly. Thank you so much! I highly recommend this app.
May 12, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Abdahl, we’re so happy to hear your problem was resolved right away! Thank you for recommending our app, we truly appreciate your support.
Excellent it was a wonderfull help
May 11, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Saner, thank you for your kind feedback. We’re delighted our team could provide excellent service and the helpful support you needed.
Installing FlexiRoam on new IPhone
For installing FlexiRoam on a new IPhone I needed help from the helpdesk. They were quick in responding, clear in instructions and friendly in communications. It is the second time I needed them for support because, as a 65 old lady, it is not always easy but FlexiRoam makes it work for me!! Thanks.
May 10, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi JBW, we’re so glad our team was able to assist you promptly and clearly. Your trust means a lot, and we’re happy FlexiRoam makes staying connected simple for you
Execelent Service they are always there…
Execelent Service they are always there when I have questions and helped all the time . That's how the Customer Support should be. Wow
May 10, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Natalie, thank you for your glowing feedback. We’re delighted our customer support team was able to consistently assist you and provide the excellent service you deserve
Excellent service!
Excellent service!, this is my first choice of esim for travel
May 10, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Nathan, we’re thrilled to hear FlexiRoam is your go‑to eSIM for travel! Your trust and appreciation mean the world to us.
Very prompt response when i needed help…
Very prompt response when i needed help with connectivity. Recovery n remedial instructions were easy to read with clarity. There was follow-up when i didnt respond within a certain timeframe. Super happy with the attention time n Yes! issue was resolved :))
May 9, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Alwin, we’re delighted to know our timely response, easy‑to‑follow instructions, and proactive follow‑up made your experience stress‑free and successful.
Got my eSIM easily after getting a eSIM supported phone
Changed my phone to one that has eSIM compatibilty, and the assistance to get the eSIM was prompt
May 8, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello YM, thank you for your kind feedback. We’re pleased our team could promptly assist you in getting your eSIM set up after switching to a compatible phone.
I had issues with transfer my eSIM to a…
I had issues with transfer my eSIM to a new device. The team helped me within minutes to resolve my issue
May 8, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Fern, thank you for your wonderful feedback. We’re pleased our team could quickly assist with transferring your eSIM to a new device and resolve the issue within minutes.
Fastest support I have ever dealt with
Fastest support I have ever dealt with. Solved my problem right away.
May 8, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Osama, we’re thrilled to hear this! It’s great that our team solved your problem right away and delivered the fastest support you’ve ever had.
Had to change phones
Had to change phones. Within minutes everything worked again . Perfect assistance
May 7, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
HI TG, we’re so happy to hear everything worked perfectly after your phone change! Thanks for trusting us, we’re always here to make things easy for you.
Long time with FlexiRoam
Long time with FlexiRoam, about 5 years now. They are providing excellent roaming opportunities and their Helpdesk service is one of the best what I have seen so far. Absolutely recommended.
May 6, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Tamas, thank you for being with Flexiroam for 5 years. We’re honored by your trust and delighted that our roaming services and Helpdesk support have consistently met your expectations. Your recommendation means a lot to us.
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