I was having problems accessing and redeeming my Flexiroam plans provided through the Mastercard travel experiences. The whole team at Flexiroam were very helpful and patient, in getting the issues re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use, very well priced programs that suits any need, and perfect global coverage. I am on the road 40% of my time, Flexiroam kicks in immediately upon landing anywhere. And more important - ext... See more
Company replied
eSIM that works globally as per the plan. Amazing assistance to troubleshoot if any issue. They are fast , professional, patient and will help you until it is solved .
Company replied
I am a long haul flight attendant. I’m a happy customer, Flexyroam is very reliable. The online customer support is very good, too. I need help when I get a new phone and usually mess up with the sett... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Contact info
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible technical support - AVOID
Terrible technical support. App doesn't work, constant errors that the technical team is not able to fix. You continuously hear we will get back to you in 24 hours and 1 week later, the problem is still unsolved (and they dont offer alternatives nor compensation).
We are now going on a trip and wont be able to use our credits because the app doesnt work.
Waste of money
November 13, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi SF, thank you for sharing your feedback and we’re truly sorry for the frustration you’ve experienced. We understand how disappointing it must be to face technical issues, especially when preparing for your trip. We would like to ask for an opportunity to rectify the situation and help make it right for you. Kindly email us at support@flexiroam.com so we can discuss further your concern and please look for Donna. You may also reach us via Flexiroam App, FB, Line, IG or WhatsApp +60132047800. We hope to hear from you very soon and thank you in advance!
Competetent support
Jess is very competent and could immediately help me to get my eSim working.
November 13, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Martin, thank you so much for your 5‑star review! We’re glad Jess was able to assist you quickly and get your eSIM working without delay.
The help was great- I still don't…
The help was great- I still don't understand how the ' activate ' button on my new plan could be covered from the lower overview bar in a way I couldn't press it for activation. The whatsapp support helped me, hope after re-installing the app this will not be necessary again.
November 10, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Philipp, we appreciate your feedback. It’s great to hear our WhatsApp support team was able to assist you and we’re sorry for the inconvenience with the activation button being hidden. We’re reviewing this issue to ensure the app works seamlessly. Thank you for trusting us with your new plan!
Good support- was able to clarify my…
Good support- was able to clarify my questions within 3 minutes.
November 11, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi there, thank you so much for your kind words! We're glad we could clarify your questions quickly and provide the support you needed. Your feedback motivates us to keep delivering fast and helpful service
Very professional team and helpful
Very professional team and helpful
November 10, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Souka, thank you so much for your kind words! We're proud to have a professional and helpful team and it's wonderful to know that came through in your experience.
Very good contact with the helpdesk
Very good contact with a friendly helpdesk assistant who took the time to offer me a solution. That is great.
November 5, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Yves, we truly appreciate your feedback! It’s great to hear that our helpdesk assistant made your experience smooth and helpful. We’re always here to offer solutions with care.
Online help was so great
I had a few problems as a starter, but the online help was so prompt and patient, they instantly solved all my issues. Great help
November 5, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Cheng Chen, thank you so much for the kind words! We're thrilled our support team could help you get started smoothly. Your feedback means a lot and we're always here if you need anything else!
Reply from FlexiRoam Asia Limited
Hi Donovan, we truly appreciate your 5-star review. Providing fast, reliable service is our priority and we're glad we met your expectations. Thanks for choosing us!
Had a slight hiccup renewing a plan
Had a slight hiccup renewing a plan - contacted Flexi via WhatsApp and had problem resolved within minutes. Great service - and as a long haul pilot can really recommend FlexiRoam as a data provider.
November 4, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Colin, thank you so much for your kind words and recommendation! We're glad our team could resolve the issue quickly via WhatsApp. It means a lot to hear that FlexiRoam is serving you well on your long-haul journeys. Safe travels and smooth connections ahead!
Not flexible at all
When I started using Flexiroam 2 years ago it was fine. Connection issues quickly solved by human support who seemed relatively competent.
THIS IS NOT THE CASE ANYMORE
Don’t bother buying their in-flight plans they do not work and customer support seemed totally incompetent and did not even understand how their own product works. Wasted two hours of my life texting with them.
THEIR OFFERING AND SERVICE ARE BORDERLINE FRAUDULENT
Anything goes wrong, they will only refund wallet credits, not the money. Their app is slow and buggy. When you’re trying to buy a plan, note that the default payment method is “card”. Even if you switch this to “wallet”, add any step in between, it will go back to card. Also you cannot combine paying by card and wallet credits, only one method per transaction. Topping up your wallet starts only at 20$. So if u wanna buy a plan for e.g. 13$ and you have 10$ in wallet credits, you need to either pay by card or top up 20$.
The pricing of their plans is also completely ridiculous. For country plans they offer only short periods of time and vast amounts of data no reasonable person would need. For regional plans across an entire continent they offer long periods with only tiny data packs. Very high pricing compared to competitors for all plans.
Don’t be deceived by the name. Flexiroam is not flexible at all. I will never come back.
November 4, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Clara, thank you for your candid feedback. We’re genuinely sorry your experience didn’t reflect the quality we aim to provide. We take your concerns about support, app performance, and pricing seriously and we’re working to improve in these areas. If you're open to reconnecting, please reach out via support@flexiroam.com, Flexiroam App, Facebook or WhatsApp (+60132047800) and ask for Donna. We’d appreciate the chance to look into this further and find a resolution that feels fair to you. Your satisfaction matters and we hope to rebuild your trust.
Reply from FlexiRoam Asia Limited
Hi LiNagroup, thank you so much for the kind words! We're glad you had a great experience and truly appreciate your support.
Initially I had a problem with esim
Initially I had a problem with esim. I tool one day to solve the problem, but I have to admit that their customer service was helpful and responsive
November 1, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Piotr, thank you for your honest feedback and 5-star review! We're glad our customer service team could support you through the eSIM issue and help resolve it promptly. Your patience and trust mean a lot to us!
eSIM transfer
I used the FlexiRoam customer service and talked online with Jess. They provide excellent help and prompt reply to me, on how to transfer eSIM from my old phone to new one.
I strongly recommend FlexiRoam to everyone.
November 2, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Vincent, thank you so much for the kind words! We're thrilled Jess could assist you with your eSIM transfer and provide prompt, helpful support. Your recommendation means the world to us!
Outstanding experience with FlexiroamX…
Outstanding experience with FlexiroamX and outstanding performance by customer support team
November 1, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Mohamed, thank you for the wonderful feedback! We're thrilled you had an outstanding experience with FlexiRoam and our customer support team. Your satisfaction means the world to us!
Fast and easy to Use
It's quite fast, and less stress to load. Reliable
April 5, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Olabisi, we appreciate your 5-star review! Glad to know the speed and reliability made things easier for you. Thanks for trusting us!
transfer to my new phone
They helped me to transfer my e-sim to my new phone. Thanks for the help 🙏🏼
October 31, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Eren, thank you for the 5-star review! We're happy we could assist with your eSIM transfer and make the process smooth. Appreciate your feedback!
Does not work properly in Sri Lanka
Does not work properly in Sri Lanka. Do not be fooled by claims that you can choose Telco provider. You are stuck with Hutch. Was unable to manually change provider as it even refused to connect to Dialog or Mobitel even in the Colombo CBD. Hutch LTE would not load Flexiroam Android app, gmail, etc so you will be chained to your hotel's Wi-Fi. Took 5 minutes to load the Train app timetable in Colombo. Deny, obfuscate and deflect is the modus operandi when attempting to get any support.
The response below from Flexiroam to this review was about as good as the support got. I had to reinstall and reconfigure the eSIM three times, no difference. Want screenshots of everything and links to Google locations etc. Wasted hours providing whilst in the hotel as Hutch LTE would not connect to the Flexiroam Android app. Over 80 interactions via they support chat no improvement. They just deflected until we left Sri Lanka. The moment I got to Singapore, everything worked as it should, but they are in denial about the lack of provider choice they advertise for Sri Lanka and how crap Hutch coverage and speeds are.
October 23, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Frank, thank you for sharing your experience. We're truly sorry to hear about the connectivity issues you faced in Sri Lanka. We understand how frustrating it is when expectations aren't met and we're actively working to improve provider access and app performance in areas like Colombo. Your feedback about support is also noted and we're committed to ensuring clearer, more responsive assistance moving forward. If you're open to it, we'd love to investigate your case further and see how we can make things right. Kindly email us at support@flexiroam.com so we can discuss further your concern and please look for Donna.
Jess is cool
The chatbot forwarded my request immediately to an actual support member who responded fairly quickly.
The problem was taken apart together and the steps were explained very understandably and simple.
Jess was a great help! Thanks!
October 30, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Claudio, thank you so much for your thoughtful review! We're thrilled to hear Jess was able to guide you through the issue with clarity and care. We’ll be sure to pass on your kind words, she’ll love hearing this!
I couldn’t connect to the Internet
I couldn’t connect to the Internet, but when I wrote to Support, they helped me.
October 30, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Azizboy, thanks so much for your 5-star review! We're glad our Support team could step in and get you connected. Your feedback means a lot to us, happy browsing with FlexiRoam!
Connecting problem
Today I switched on my FlexiRoam data package, but didn’t work. I get in contact with administrators by chat and got fast feedback and afterwards the eSIM was working with high speed. I can absolutely recommend FlexiRoam.
October 30, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Klaus, thank you so much for your kind words! We're thrilled to hear our support team was able to assist quickly and get your eSIM running at high speed. Your recommendation means the world to us, welcome to the FlexiRoam family!
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