The product is fine, although the quiz is very generic. Understandable, but the suggested set turned out to not be the best for my house The main problem I have is "Pam", the customer service... See more
Company replied
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See what reviewers are saying
I had some issues with 5 of the buttons when I first started using them. The support staff was wonderful and very informative. They offered to help by replacing the batteries or if needed sending new... See more
Company replied
We’ve been using your buttons with our 1y old rescue and we all love them. They’ve been incredibly useful and fun, and were amazed by how quickly and enthusiastically he’s been picking them up. He e... See more
Company replied
Still don't have the product only excuses about supply chain (so 2021). No commitment on delivery. Just horrible communication. I regret making the purchase. If it does not arrive in a few weeks I... See more
Company replied
Contact info
302 Washington St., #150-3668, 92103, San Diego, United States
- 5109253837
- info@fluent.pet
- fluent.pet
3.9
Great
686 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth every penny.
Dexter has taken to his new communication buttons like a pro. The support and references that have been provided to guide Dexter and I on this journey are invaluable.
July 18, 2023
Reply from FluentPet
Hi Pamela,
Thank you for leaving your review and for your kind words.
It is wonderful to hear that Dexter is doing so well! Thank you ever so much for becoming a member of the FluentPet Community 💗
Pam
Customer Support Team Lead
Amazing customer service
Customer service responded to my email extremely quickly and sent me replacement buttons the very next day. Im very impressed with the fluent pet team!
July 26, 2023
Reply from FluentPet
Hi Andrea,
Thank you for your kinds words.
It was a pleasure helping you with your buttons. Please never hesitate to reach out with any questions, comments or concerns you might have. (We also love seeing pics of our FluentPet Community Members 😍)
Pam
Customer Support Team Lead
Still don't have the product
Still don't have the product only excuses about supply chain (so 2021). No commitment on delivery. Just horrible communication. I regret making the purchase. If it does not arrive in a few weeks I will need to call Visa for consumer protection. Don't buy this product. I suspect it doesn't even exist.
July 18, 2023
Reply from FluentPet
Hi Dan,
Thank you for providing your feedback.
I am sorry that you feel the delay we had experienced because of supply chain issues was an excuse. That is very unfortunate, for we want nothing more than for our customers to receive the products they purchase!
I have checked the tracking for your package and can see that there was an unfortunate delay. I have sent you an email. Please do check your SPAM folder.
Thank you,
Pam
Customer Support Team Lead
Disappointed
almost two months and I still haven't received my order yet. Extremely poor communication from the company. If the delivery date would have been clear at the time of order I wouldn't have made the purchase. I certainly hope the product is worth the wait.
July 18, 2023
Reply from FluentPet
Hi Larry,
Thank you for your feedback.
We did send an email explaining the delay we had experienced due to the supply chain issues, but we will be first to admit that another email after that might have been in order and do apologize.
As a small company, we did need to pull all our resources together though, to ensure the delays weren't longer than they had been, so we had to prioritize.
We are working very hard to ensure that we have put those delays behind us!!!
Please do reach out to our Customer Support Team again, if you have any further questions, comments, or concerns.
Thank you,
Pam
Customer Support Team Lead
Pets deserve to talk!
I find my cat's use of buttons so rewarding! I now feel as if he has a right to be able to communicate with us!
August 1, 2022
Reply from FluentPet
Hi Alyson,
Thank you for taking the time to let us know how well your learner is doing with the buttons. That is fantastic! 😻
Pam
Customer Support Team Lead
Excellent experience
I love that the company and the community are so supportive and invested in getting the best experience for everyone. No one can guarantee that your pet will use the buttons, but they'll sure bend over to help you get there. The product itself is well designed and easy to use. The only thing I wish is that the design included a wall mounting option.
July 13, 2023
Reply from FluentPet
Hi Aerin,
Thank you for your kind words and providing that very valuable feedback.
Up until now most would rather design a board or decide how to best mount the system onto their walls themselves, but who knows what the future will bring 😃
It is feedback such as yours that keeps us moving forward 💗
Pam
Customer Support Team Lead
Reply from FluentPet
Hi Victoria,
I am sorry you are having difficulties and see that you have reached out.
I have sent you an email. Please check your SPAM folder. Sometimes our emails end up there.
Thank you,
Pam
Customer Support Team Lead
I got these buttons for my cat
I got these buttons for my cat. It's been remarkably fun for me, plus learning new buttons keeps her stimulated. Well-made products. Thank you!
July 13, 2023
Reply from FluentPet
Hi RB,
Welcome to the FluentPet Community and thank you for letting us know how well our buttons are working for your cat.
That is so great to hear!💖
Pam
Customer Support Team Lead
I initially bought a started set but....
I initially bought a started set, and because my dog is very smart (LOL) he took to the buttons like a fish to water and is communicating with me, so I purchased more buttons. I was pleased with the prompt service in receiving the additional buttons, as well as the ongoing process of adding more words so my very smart doggo's vocabulary (you can't tell that I'm a proud dog mom can you? hehe) so he will talk to me in sentences! I'm glad I invested in Fluentpet!
July 13, 2023
Reply from FluentPet
Hi Sue,
Thank you for leaving your review and being such a proud dog mom! We love hearing about the bond you share with your learner 💝
Thank you for being a part of the FluentPet Community!
Pam
Customer Support Team Lead
Unsure
That first video was about questions and understood, just can't figure out how to get it to work.
July 13, 2023
Reply from FluentPet
Hi KP,
Please do email info@fluent.pet and our Customer Support Team will be happy to lend you a hand.
Thank you,
Pam
Customer Support Team Lead
I still do not have my Fluent Pet kit…
I still do not have my Fluent Pet kit that I ordered two months ago. Is this a scam? You charged my credit card immediately after I placed the order, but I have nothing to show for my $300.
July 13, 2023
Reply from FluentPet
Hi Christina,
Thank you for letting us know you have not received your order.
I have reached out to our shipping partner and sent you an email.
Please do feel free to contact our Customer Support Team anytime with questions, comments or concerns by emailing info@fluent.pet.
Thank you,
Pam
Customer Support Team Lead
The buttons are great and I will order…
The buttons are great and I will order more but the communication regarding shipping delays were not the best. I had to email several times to find out when the order would be shipped and it arrived several weeks after I expected it to. I’m hoping communication with my next order will be better.
July 13, 2023
Reply from FluentPet
Hi C. Nickel,
Thank you for your feedback.
We will be the first to admit that we could have sent more updates to our customers than we did about the supply chain and shipping delays that we had experienced.
As a small company, we did need to pull all our resources together though, to ensure the delays weren't longer than they had been, so we had to prioritize.
We are working very hard to ensure that we have put those delays behind us!!!
Pam
Customer Support Team Lead
It’s broke
It’s broke! The app gives an error and does not allow you to record the word. You end up with blank buttons that do nothing. They look cool… but that’s it. Sad reall it had so much promise.
July 18, 2023
Reply from FluentPet
Hi Shane,
I see that you have been working with our technicians who are working hard to resolve a very unique situation.
Thank you for reaching out to us. We will do everything we can to get your buttons working!
Pam
Customer Support Team Lead
The delivery is too slow
8/10 still haven't received my order. When I ask customer service, they just tell me to wait. I suspect that the item is lost. The customer experience is extremely poor.
***
The delivery is too slow, I asked the customer service when my order will be delivered and they don't know, even if I want to cancel the order, I won't be allowed to cancel
July 18, 2023
Reply from FluentPet
Hi Yamanashi,
I'm afraid we did experience a delay with our shipping partner while getting your order out (there were many, many pre-orders to fulfill), but it is on its way now.
Please do reach out to the Customer Support Team again, if you have any other questions, comments or concerns.
Thank you,
Pam
Customer Support Team Lead
Took a while to arrive but seem good…
Took a while to arrive but seem good quality. Lots of online support.
July 9, 2023
Reply from FluentPet
Hi Julie,
Thank you for leaving your review. I'm sorry to hear that your package didn't arrive as quickly as you would have liked, but it's great to hear that you are happy with the quality of the buttons and the support we have to offer.
Welcome to the FluentPet Community!
Pam
Customer Support Team Lead
Second time purchasing
This is my second time purchasing button kits. My kid got through 40+ buttons in under 6 months (to my surprise) and looks like he has no intentions of stopping. As long as he keeps going, I'll keep up with his board. Shipping is fast. Product is quality. In my last kit I had 1 button that was dead out of the box, I tried the trouble shooting without success and sent a 10 second video of the issue to customer service. They sent a replacement at no cost. Excellent company as far as i can tell.
July 6, 2023
Reply from FluentPet
Hi Madison,
Thank you for taking the time to leave your review and for your kind words.
It is wonderful to hear how well your learner is doing! Thank you for being a part of the FluentPet Community.
Be sure to reach out anytime if there's ever anything else we can do for you 💖
Pam
Customer Support Team Lead
Great Company!
The people at the company are extremely nice and very responsive to emails. The buttons are great quality and easy to use/set up!
July 8, 2023
Reply from FluentPet
Hi Angela,
Thank you very much for your kind words.
It is great to hear that you are finding the buttons easy to use and set up! Thanks for letting us know 💛
Please never hesitate to reach out if you have any other questions, comments, or concerns.
Pam
Customer Support Team Lead
Over 1 month wait for refund
I returned an unopened package, and it was delivered to them on June 12, 2023. Yet, they claim their warehouse has "not reported receiving [my] package yet," even though the UPS Proof of Delivery shows that someone named Christian received the package. It's been over 1 month, and I still don't have my refund.
July 19, 2023
Unprompted review
Reply from FluentPet
Hi There,
I am sorry that the warehouse has not reported back yet about your package. It can take some time; the warehouse is a third-party service and they handle many many other accounts besides FluentPet.
The tracking provided by the carrier is not always accurate and we do rely on the warehouse to confirm that the package was received in good order.
Pam
Customer Support Team Lead
Good improvements to button design, but shipping is expensive
I really like the layout and overall design of the tiles. I love the update to the buttons so the switch is at the bottom but the speaker is on the top. These are huge improvements.
With the old buttons, the speaker sounds loud enough, but once it’s in a spot on the tile, it’s muffled. The old buttons also malfunctioned quite a bit. 3 out of 12 of my older-model buttons don’t work well (one doesn’t work at all, and two others constantly run out of battery or keep resetting for whatever reason).
With shipping, the products come pretty fast and ordering is easy, but I have to pay either shipping if it’s not over 100$ or customs taxes (I think it was 25$) because I’m in Canada. I do wish the shipping could be made more affordable.
July 5, 2023
Reply from FluentPet
Hi Mika,
Thank you for taking the time to leave your review.
It is so great to hear your thoughts on the Speak Up buttons and we are glad that you are happy with them.
All of our buttons have a 2-year warranty, so we sure would like the opportunity to help you with the buttons you have said are not working as they should be. I have sent you an email about it.
We really do hear you about the shipping costs to Canada. Unfortunately we are a small company without the same "shipping power" that the larger ecommerce stores have. We are always looking for better options though!
Pam
Customer Support Team Lead
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