Forward Furniture Reviews 

87
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, friendly staff and knowledgeable sales associates who provide exceptional assistance and guidance during their store visits. Consumers also highlight the beautiful, stylish, and durable furniture selection, alongside incredible customer support that consistently exceeds expectations and makes the overall purchasing process completely smooth. However, some reviewers were not happy with extended delivery delays and a noticeable lack of communication regarding the status of their pending orders. A few other people also experienced frustrating problems involving missing items, unfulfilled shipping promises, and damaged products received upon final delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing the items as stylish, sturdy, and... See more

Staff

Customers had great satisfaction with the staff, frequently highlighting helpful and friendly service from... See more

Service

Consumers find service to be positive, highlighting the professionalism, efficiency, and convenience of their... See more

Customer service

Customers consistently note positive experiences with customer service, praising outstanding support and... See more

Order

Clients share mixed opinions on order processes, with some reviewers noting that the shopping experience was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really decent Kelowna, family company. Tries very hard to please with very reasonable prices and good quality. Had a wide range, including beds and mattresses..even Saunas. Drop by on Enterprise... See more

Rated 5 out of 5 stars

Been into their store a couple times. Very convenient location. Store is very organized and the interactive display for searching is fantastic. The selection and range of styles and almost unlimite... See more

Rated 5 out of 5 stars

I just want to share my experience because I was honestly surprised by how smooth everything went with Forward Furniture. I ordered a piece for my home, and from the start until the delivery, everythi... See more

Rated 5 out of 5 stars

This Olivia Murphy Bed is sturdy, easy to use, and looks great in my space. Smooth mechanism, comfortable mattress, and perfect for maximizing room space. Totally worth it.


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Living Room Furniture Store

Written by the company

We started Forward Furniture with one simple goal: to provide customers with high-quality, affordable furniture that is both stylish and functional. And we're proud to say that we've been doing just that ever since! We believe people should never have to settle when it comes to their homes. Shop Forward Furniture for a wide selection of modern furniture designs. Whether you're trying to find bedroom furniture, living room furniture, or dining room furniture, here at Forward Furniture, we have it all! At Forward Furniture, we're committed to sustainability and source our materials from responsible, eco-friendly sources. This means you can furnish your new home with peace of mind, knowing that your furniture is not only beautiful but also eco-friendly. Our wide range of furniture includes everything from comfortable sofas and sturdy dining tables to functional bed frames and chic accent pieces. Whether you're looking to furnish your entire home or just add a few finishing touches, Forward Furniture has something for everyone. We work hard to provide high-quality, timeless pieces that will amplify your home’s style. But the best part about shopping with us is our exceptional customer service. Our friendly, knowledgeable staff are always on hand to help you find the perfect piece of furniture and answer any questions you may have.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

87 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(87)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful products, great customer service!

We purchased a new set of furniture for our house and received a great discount at the time of payment. The products themselves are absolutely beautiful. However, when we came to pick up the items two weeks later, a new TV stand wasn't in stock yet, so they gave us what was available—the showroom model, which had a tiny scratch on the edge.

When my husband complained, Forward Furniture went completely above and beyond to fix the situation. They drove all the way from Kelowna to Vernon to deliver a brand-new TV stand straight from their warehouse, swapped out our tables, and even gifted us a brand-new massage chair for the trouble! I'm sorry, I forgot the guys names, Lol! Their outstanding customer service completely turned things around.
Also the instructions were clear and the guys are great at their job.
Highly recommend!

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a disaster

This company is a disaster. I ordered a bed from them for guests arriving. The order promised delivery in August. They called 10 days later to say they didn’t have the bed ordered and what did I want to do. No apology. No explanation. No resolution. Then they wouldn’t pick up calls when I called back their number.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great cabinet bed

We are very happy with the Olivia cabinet bed. The assembly instructions were clear and easy to follow and the bed is very comfortable to sleep on. We slept one night on it before the rest of our furniture arrived at our new home. We know our guests are going to have a great restful night when they come for a visit. Thanks Forward Furniture for your great customer service and we will continue to share our experience with other friends and families.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Love these guys!

Great service here! Went to their local location in kelowna and they set me up with a great deal on a new bed frame and side table set, also a large sectional couch!
We couldnt be happier with our new furniture!
Highly recommend!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Massage Chair

Ordered a massage chair, the guys helped bring it in and set it up for me! Was blown away from the work ethic and customer service from these guys! They definitely earned a life long shopper

July 14, 2026
Unprompted review

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