Freedom Destinations Reviews 

2,623
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 576 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly and patient staff for taking the extra time to thoroughly understand their unique travel needs and preferences. People love how easy and straightforward the booking process is, noting that custom itineraries are put together efficiently with great attention to detail. Travelers also appreciate the valuable destination insights and prompt email responses received from their dedicated consultants when planning complex holidays. Some reviewers were not happy with the support received when addressing unexpected travel problems, noting unhelpful customer service or limited destination knowledge from certain agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel consultants as exceptionally... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing deep satisfaction with the stress-free planning... See more

Service

Customers expressed great satisfaction with the service, highlighting professional and knowledgeable travel... See more

Customer service

Users describe positive interactions with customer service, often praising staff for being responsive,... See more

Booking process

Consumers find booking process to be smooth, straightforward, and entirely stress-free, with dedicated travel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Already had some idea what we wanted but Caroline and James gave sone input with ideas as well. Booking process was straightforward and information emailed across very quickly. This is the 3rd occa... See more

Company replied

Rated 5 out of 5 stars

Our travel consultant Megan has been extremely helpful with booking our trip, Megan talked us through different options and we were able to make the trip bespoke to us. We were able to talk things th... See more

Company replied

Rated 5 out of 5 stars

The whole experience from the first phone call and quite a few more calls from us changing our minds/ things for our New Zeland trip, was polite, professional, helpful and responses and quotes wer... See more

Company replied

Rated 5 out of 5 stars

Approached Freedom Destinations to organise a trip to New Zealand. We were talked through options, pricing and how to custom make our plans. Staff were amazing. They were friendly, knowledgeable an... See more

Company replied


Company details

  1. Tour Operator
  2. also in
  3. Travel Agency

Written by the company

Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(2,623)

540 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

James was friendly, knowledgeable and professional, in helping plan our 2027 Route 66 road trip. He responded quickly to queries and offered sound advice.

September 29, 2026
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Reply from Freedom Destinations

Hi Kevin, thank you for your lovely review. I am glad to hear James looked after you so well whilst planning your route 66 trip. Thank you for choosing Freedom Destinations!

Rated 5 out of 5 stars

Great communication with the sales…

Great communication with the sales advisor who was very knowledgeable about our planned holiday. Gave good advise and made alterations when requested.

October 5, 2026
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Reply from Freedom Destinations

Thank you for your review. It is lovely to hear that our team has been so helpful with your holiday - thank you for choosing Freedom Destinations!

Rated 5 out of 5 stars

Talking to real people helped me make great choices

I was very pleased to be talking to a real person who listened to what I wanted and then tailor made my trip to suit me and added day trips which would make my holiday even better.

October 5, 2026
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Reply from Freedom Destinations

Hi Moira, thank you for your review. It is great to hear that our team were able to use their expert knowledge of their destinations to build a lovely holiday for you. Thank you for booking with us!

Rated 5 out of 5 stars

Megan made our once in a lifetime trip…

Megan made our once in a lifetime trip easy and accessible.
As an 'old boy' I was scared of the process but she made it easy.
Cant wait for our adventure
Thanks Megan

October 5, 2026
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Reply from Freedom Destinations

Hi Robert, thank you for your review. It is great to hear Megan has looked after you so well - I have passed your kind comments along to her as I know they will be appreciated!

Rated 5 out of 5 stars

Our requests were listened to

Our requests were listened to
Super travel advice given and
Ideas plus experience details
No pressure sales just given time to decide.

October 5, 2026
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Reply from Freedom Destinations

Hi Jenny and Peter, thank you for your kind review. It is lovely to hear you have been looked after so well. Thank you for trusting Freedom Destinations with your holiday!

Rated 4 out of 5 stars

South Africa Trip

The lady I spoke too, (Neelam) was very helpful, in answering any questions I had, and giving me the full information that I required for my trip which is taking place in Jan 27

October 2, 2026
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Reply from Freedom Destinations

Hi Jeff, thank you for your review. It is great to hear Neelam has looked after you so well and planned a lovely trip for you in South Africa. Thank you for booking with us!

Rated 5 out of 5 stars

Caroline was excellent

Caroline was excellent. She put together a fantastic package for our budget. We got everything we wanted for the trip and now looking forward to going. She was extremely helpful and very patient with me asking lots of questions!!!

September 29, 2026
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Reply from Freedom Destinations

Thank you for your review. It is lovely to hear Caroline has looked after you so well - I will be sure to pass your kind comments along to her as I know they will be appreciated!

Rated 5 out of 5 stars

The process with Jadie was exceptional…

The process with Jadie was exceptional and she was very knowledgeable on our requirements

October 1, 2026
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Reply from Freedom Destinations

Hi Trevor, thank you for your kind comments. It is great to hear Jadie used her expert knowledge to help build a lovely itinerary for you!

Rated 1 out of 5 stars

Dont waste your money

Very helpful until you give your money. Then they dont want to know. Was assured of exceptional hotels. We got a few dubious ones. A shocking motel in canada was filthy. Motel not interested in our complaint and take it up with agent which I did on return to uk. Was made to feel it was our fault for not calling even though with time difference and weekend it was impossible. Not answered my complaint I have asked to escalate but now ignored. Paid almost 10k shameful customer service. You expect a decent conversation about your experience. They're just not interested. Book local where you can sort any issues out. Dont waste your money.

August 26, 2026
Unprompted review
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Reply from Freedom Destinations

Thank you for your review. I am sorry to hear that not all aspects of your holiday met your expectations.

I can see you have been in contact with our customer service team who have responded to all the points that were raised and have taken your feedback onboard.

Rated 5 out of 5 stars

Brilliant Company To Book A Holiday With 👍

Have just experienced our 2nd African adventure through Freedom Destinations to the Masai Mara and Mombasa.
Had a fantastic holiday and everything arranged occurred to perfection.
The service and itinerary was excellent and I wouldn’t hesitate to book another future holiday with them.

September 2, 2026
Unprompted review
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Reply from Freedom Destinations

Hi Andrew, thank you for your lovely review. I am glad to hear we have been able to provide 2 wonderful trips to Africa for you - thank you for continuing to choose Freedom Destinations.

Rated 5 out of 5 stars

Our travel consultant Megan has been…

Our travel consultant Megan has been extremely helpful with booking our trip, Megan talked us through different options and we were able to make the trip bespoke to us. We were able to talk things through and add some day trips into the itinerary.
Megan is very knowledgeable with New Zealand and Australia having traveled there, her insight is invaluable and genuine.

September 24, 2026
Unprompted review
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Reply from Freedom Destinations

Hi Ian, thank you for your kind review. It is great to hear Megan has looked after you so well and used her expert knowledge on Australia and New Zealand to help prepare an amazing itinerary for you. Thank you for trusting Freedom Destinations with your holiday!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, when Vicki was very helpful and her knowledge was apparent as she was able to make recommendations

September 25, 2026
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Reply from Freedom Destinations

Thank you for your review. I am glad to hear Vicki has been so helpful - I will be sure to pass along your kind words as I know they will be appreciated!

Rated 5 out of 5 stars

Knowledgeable and polite

Just the right amount of contact. Karen was lovely and very knowledgeable. Was able to answer any questions and concerns

September 24, 2026
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Reply from Freedom Destinations

Hi Tracy, thank you for your review. I am glad to hear Karen looked after you so well and used her personal knowledge of Africa to help plan a lovely holiday for you!

Rated 5 out of 5 stars

Very helpful

Very friendly, helpful customer service.

September 25, 2026
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Reply from Freedom Destinations

Hi Martin, thank you for your review - this is great to hear!

Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!! From word go my lady was superb and put the most fantastic holiday together with everything I asked and at an amazing cost

Thankyou 🩷

September 26, 2026
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Reply from Freedom Destinations

Hi Nicola, thank you for your kind review. It is great to hear you have been looked after so well - thank you for choosing Freedom Destinations!

Rated 5 out of 5 stars

Jadie was excellent and went the extra…

Jadie was excellent and went the extra mile to tailor our holiday and make it special - even came into the office on a Saturday so that we could continue the quote process !

September 23, 2026
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Reply from Freedom Destinations

Thank you for your kind review. It is lovely to hear Jadie looked after you so well and was so helpful with you booking! Thank you for trusting Freedom Destinations.

Rated 5 out of 5 stars

Always a great experience booking with…

Always a great experience booking with Freedom Asia. They take all the stress out your hands and their communication is top notch!

September 22, 2026
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Reply from Freedom Destinations

Hi Mick, thank you for your kind comments. It is great to hear our Asia team have been so helpful and provided a great booking experience for you - thank you for booking with us!

Rated 4 out of 5 stars

Had a couple of attempts to get what I…

Had a couple of attempts to get what I wanted but staff very good Courtney I think she was called

September 16, 2026
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Reply from Freedom Destinations

Hi Alastair, thank you for your review. I am glad to hear Courtney has looked after you so well - thank you for choosing Freedom Destinations.

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