I ordered something on 30 April today is more than the expected time and the reason is they do not have any stock in here but they ordered it from China. I hope at least the quality to be ok but after... See more
Company replied
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Freya is a scam shop selling plastic-based clothes from China. If need refund, you need to provide pictures and pay yourself the shipping and taxes. They encourage you to give items to family members... See more
Company replied
Avoid at all cost. Complete scam. Just got scammed 40 euros for what ultimately turned out to be a Temu quality product. Shipping took 3 weeks as it ships from China. Their customer service is unreach... See more
Company replied
VERY DISAPPOINTING. My honest opinion is that I don't even want to give 1 star, this company doesn't deserve it. This company from the outside make it seem like they're based in Copenhagen but f... See more
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1.2
Bad
386 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Don’t order there
Absolute scam. Clothes from China, doesn’t correspond to picture. I ordered a denim shirt and after 2-3 weeks received some cheap smaller Asian size polyester shirt. Of course I wanted to returned and wrote to info@ twice - no one bothered to answer. But now reading other comments I can see id have to pay for this return too, which I’m not gonna. I wish I read it before ordering. Scammers
UPD: I wrote to info mail again as suggested in the reply and still no answer 🙌🏻
September 26, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are truly sorry to hear about this situation. It’s very disappointing to know you received an item that didn’t match your order or expectations, and that you didn’t get a response to your emails. That is not the level of service we want to provide.
If you can kindly resend your details, including your order number, directly to info@freya-kobenhavn.dk
, we will make sure your case is prioritized and reviewed properly. We want to resolve this for you as quickly as possible.
Your feedback is very valuable to us, and we will use it to improve both our product accuracy and our customer support response times.
Best regards,
Freya-Kobenhavn Customer Service
Never received any product
Never received any product. I was sent a order confirmation and even tracking details from a Chinese carrier. How that was produced, I have no idea, but even with the local DAO parcel service, it ended up just being a registered shipment. No parcel ever existed. Don't buy anything there!
September 11, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are very sorry to hear about your experience. It sounds like something went wrong with your shipment, which should not happen. Please contact us at info@freya-kobenhavn.dk
with your order number, so we can look into the tracking details and make sure you either receive your order or get a full refund.
Kind regards,
Freya København
It is a fraudulent business.it should…
It is a fraudulent business.it should be report to the police
July 16, 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are sorry to hear about your experience. Our aim is always to ensure customers receive the products they order, and we take such concerns seriously.
Please contact us at info@freya-kobenhavn.dk with your order details so we can look into the matter and work towards a resolution.
Kind regards,
Freya København
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