One thing that stands out about fxtrading.com is their great customer support. Had an account issue and a few trading-related questions I needed sorted fast. Reached out to the support team and wa... See more
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I have been trading with Fxtrading for almost one year now. So far so good, only with occasional delays in withdrawals which is due to strict policies on fund management which is also an upside from s... See more
Ian N, Who looks after my interest as in when i initially set up my FXTRADING account. All concerns questions were addressed from the simple setups to leverage concerns. Also good for a chat regardin... See more
Company replied
This is my account 872904 (can show all history and communication), fxtrading.com stop my profit only 600 usd and scam with me, I am so worried and upset now ,, this broker was good till last month ,... See more
Company replied
Company details
Written by the company
FXTRADING.com is a global CFD broker established in 2014, offering access to over 500 instruments including Forex, indices, commodities and shares. We focus on what matters most to traders: fast execution, transparent pricing and reliable account operations. Our platform is designed to deliver consistent performance, with straightforward onboarding, flexible account types and smooth funding and withdrawal processes. Traders can access markets through MetaTrader 4, MetaTrader 5 and our proprietary WebTrader and mobile platform. We also offer copy trading and funds management features, supported by an in-house technology stack built to maintain stability and execution quality, even in volatile market conditions. FXTRADING.com operates under Gleneagle Markets Pty Ltd and is regulated by the Australian Securities and Investments Commission (ASIC) and the Vanuatu Financial Services Commission (VFSC). Client funds are held in segregated accounts. We aim to provide a trading experience that is clear, reliable and built for consistency.
Trade with control
Written by the company
- Fast execution, transparent pricing and smooth withdrawals
- Markets are unpredictable. Your trading platform shouldn’t be. FXTRADING.com is a multi-asset CFD broker built to deliver consistent execution, transparent pricing and reliable performance when it matters most. We focus on reducing platform uncertainty so traders can act with clarity and confidence. Our infrastructure is developed in-house, connecting trading, funding and account management into a single ecosystem. This allows us to maintain stability during volatile market conditions, while supporting fast execution and minimal slippage. Traders can access over 500 global instruments across Forex, indices, commodities and shares through MetaTrader 4, MetaTrader 5 and our proprietary platforms, with integrated copy trading and funds management capabilities. We provide 24/7 multilingual support and operate under established regulatory frameworks, with client funds held in segregated accounts.
Contact info
Level 27, 25 Bligh Street, Sydney NSW 2000, Australia, 2000, Sydney, Australia
- +61 (02) 8039 7366
- service@fxtrading.com
- fxtrading.com
Built In House for Smarter Trading
You should know
4.1
Great
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and helpful customer service every…
Fast and helpful customer service every thing is great
November 4, 2024
Reply from FXTRADING.com
Dear Omawia,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
I think it is an extraordinary broker
I think it is an extraordinary broker, both the platform and the employees are very caring, I would like to thank each and every one of them.
October 30, 2024
Reply from FXTRADING.com
Dear Emre,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Good Spreads & worthy Of A Live Account
Good spreads, and a good platform delivery, worthy of a live account.
October 17, 2024
Reply from FXTRADING.com
Dear Adrian,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Excellent Forex Broker
One of the best brokers in terms of regulations, trading conditions and the ease of deposit/withdrawals, as well as the speed of fund transactions. Highly reccommend!
September 27, 2024
Reply from FXTRADING.com
Dear Eng Zong Qing,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
Reply from FXTRADING.com
Dear Valued Client,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the delay in completing your account verification process. We understand how eager you are to begin trading with us.
We acknowledge that your account verification is still pending, and we recognize this can be frustrating. As a regulated financial institution, we are legally required to comply with strict Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. These compliance requirements mandate that we verify all client documentation meets specific regulatory standards before account activation. When submitted documents don't meet these criteria, we must request additional or corrected documentation to ensure full regulatory compliance.
We have been sending detailed emails outlining the specific documentation requirements needed to complete your verification. Our compliance team works diligently to process applications as quickly as possible while maintaining regulatory standards. We encourage all clients to check their email regularly, including spam folders, for important account-related communications.
Please contact us immediately at service@fxtrading.com to discuss your specific verification requirements. Our team will provide clear guidance on exactly what documentation is needed and ensure a swift resolution once compliant documents are received.
We appreciate your patience and look forward to welcoming you as a fully verified client soon.
Best regards,
Customer Support Team
Responsive support and follow up…
Responsive support and follow up closely pending issue .
September 16, 2024
Reply from FXTRADING.com
Dear Pong Cheun Foong,
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a great experience with our services. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. We truly value your business and loyalty. Rest assured, we will continue to work hard to maintain the high standards that you've come to expect from us. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please feel free to reach out to us. Thank you once again for your kind words and support.
Warm regards,
The Customer Success Team
FXTRADING.com
Wonderful experience Using…
Wonderful experience Using FXtrading.com , deposit is smooth, trading makes easy with FX trading.
Cheers, account manager Nelson is very helpful in all expectations.
Good job
September 16, 2024
Unprompted review
Reply from FXTRADING.com
Dear Evon,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
They dont send the amount you withdraw
They dont send the amount you withdraw.
They apply "fee" which doesnt exist in reel.
Cant be trustable for important amount.
I tried to see how they work with a small amount.
They cheated even for small amount.
September 16, 2024
Unprompted review
Reply from FXTRADING.com
Dear Customer,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or frustration you’ve experienced regarding your withdrawal.
To clarify, FXTRADING.com does not charge any fees for withdrawals made through our platform. However, when using third-party withdrawal methods, such as cryptocurrency wallets (e.g., USDT) or payment services like PayPal, there may be fees applied by the third-party providers. Specifically, for USDT withdrawals via crypto wallets, a miner fee of 5 USDT is required. This fee is not unique to your transaction and is not a profit-making charge by FXTRADING.com—it is a standard fee set by the blockchain network to process transactions.
We ensure that all relevant fees are transparently disclosed on our website to help our clients make informed decisions. If you have any further questions or need assistance, please feel free to reach out to us, and we’ll be happy to provide additional clarification.
Thank you for your understanding, and we appreciate your trust in FXTRADING.com. We remain committed to providing transparent and reliable services to all our clients.
Best regards,
Customer Support Team
Extremely disappointing service and platform
I have tried for over a month to validate my account with no reason why I was required to keep providing my utility bills to verify who I was. I would not receive any reason why it was not accepted, no matter how many different utility bills I gave them.
Furthermore, as someone who is new to Forex trading, I have been using my demo account for over two months with trades in play that I was using to educate myself in prep to start trading in my live account. Then for no reason and with no communication, my demo account disappeared.
Then when you contact them, you get the AI that contradicts itself and give you instructions on what to do, despite you having that information already in the communication.
September 12, 2024
Reply from FXTRADING.com
Dear Customer,
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any inconvenience you’ve experienced during the account verification process and while trying to access your demo account. We would like to provide further clarification on this matter.
As per regulatory requirements, customers from Australia must complete all online tests, assessments, and the KYC (Know Your Customer) process before being eligible to apply for or use any type of account, including demo accounts. These measures are in place to ensure compliance with the relevant regulations and to help ensure that you are fully prepared and informed before engaging in trading activities.
We understand that this process may feel cumbersome, but it is essential for us to meet these regulatory obligations. If you have any questions or need assistance in completing the required steps, please do not hesitate to reach out to us. Our team is here to guide you through the process and ensure everything is completed smoothly.
Thank you for your understanding and cooperation. Should you need further assistance, please feel free to reply to this email or contact us directly at service@fxtrading.com.
Best regards,
Customer Support Team
Prompt response with precise instruction
September 11, 2024
Reply from FXTRADING.com
Dear EB tan,
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a great experience with our services. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. We truly value your business and loyalty. Rest assured, we will continue to work hard to maintain the high standards that you've come to expect from us. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please feel free to reach out to us. Thank you once again for your kind words and support.
Warm regards,
The Customer Success Team
FXTRADING.com
I haven’t received my cash withdrawal
I haven’t received my cash withdrawal, they say it’s completed but it’s not in my account after more than 7 trading days. Today is already 9 September
September 2, 2024
Reply from FXTRADING.com
Dear Valued Client,
Thank you for bringing this concern to our attention, and we sincerely apologize for the anxiety this withdrawal delay has caused you. We understand how frustrating it must be to wait longer than expected for your funds.
We acknowledge that your withdrawal has taken longer than our standard timeframe. To provide context, our withdrawal process involves two stages: we typically process client requests within 1-3 business days, after which funds are transferred to the corresponding payment channel (bank wire or third-party processor). These external channels require an additional 3-5 business days to complete the transfer, which unfortunately falls outside our direct control. This multi-stage process is standard across the global brokerage industry, particularly for wire transfers and third-party payment methods, as it involves compliance checks and inter-bank processing times.
We continuously work with our payment providers to optimize processing times and provide regular updates to clients throughout the withdrawal process. We're also exploring additional payment channels to offer faster alternatives where possible.
Please contact us directly at service@fxtrading.com with your account details so we can provide a specific update on your withdrawal status and expedite any remaining steps within our control.
We truly value your business and patience, and we're committed to ensuring your continued satisfaction with our services.
Best regards,
Customer Support Team
Reply from FXTRADING.com
Dear Valued Client,
Thank you for sharing your concern, and we sincerely apologize for any perception that your inquiries have gone unanswered. We take all client communications extremely seriously and are committed to providing timely, professional responses.
We want to acknowledge that there may have been a communication gap, and we understand how frustrating this can feel. Upon reviewing our records, we have documented responses to client inquiries through multiple channels including our online support system and email correspondence. However, we recognize that technical issues, email delivery problems, or different communication preferences can sometimes create the impression of unresponsiveness.
To ensure seamless communication, we maintain multiple support channels and have implemented robust tracking systems for all client interactions. We continuously monitor response times and train our support team to provide comprehensive assistance. Additionally, we're enhancing our communication protocols to prevent any future misunderstandings.
Please contact us immediately at service@fxtrading.com with your account details and specific inquiry references. This will allow us to investigate any communication issues thoroughly and ensure you receive the assistance you need promptly.
We genuinely value your business and want to restore your confidence in our support services. Your feedback helps us improve our client experience.
Best regards,
Customer Support Team
Not so really because wart first never…
Not so really because wart first never explain nicely to the people how com and join this platform wart is the real thing going on here...Because it's very complicated the picture you guys so to the public on the Internet and the picture we so in side here when the customer are already make there deposit...
September 1, 2024
Reply from FXTRADING.com
Dear Viliame,
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a great experience with our services. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. We truly value your business and loyalty. Rest assured, we will continue to work hard to maintain the high standards that you've come to expect from us. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please feel free to reach out to us. Thank you once again for your kind words and support.
Warm regards,
The Customer Success Team
FXTRADING.com
Very goooooooood
September 3, 2024
Reply from FXTRADING.com
Dear Mina,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
You cannot provide the general…
You cannot provide the general information of the trading account when I want to open account with you. For example:
1. swap long is USD16.77 for buy USD100,000 vs HKD outstanding position in your website, is it same as live account?
It is very important to me and please provide the correct information
August 31, 2024
Reply from FXTRADING.com
Dear Valued Client,
Thank you for your inquiry regarding trading account specifications, and we sincerely apologize for the delay in providing you with this crucial information. We understand how important accurate trading conditions are when making account opening decisions.
We acknowledge that you contacted us during weekend hours when our live support team was unavailable. While our website displays general trading specifications, we recognize that clients require confirmation that these conditions match live trading accounts exactly. Industry practice typically involves providing detailed contract specifications during business hours when our trading desk can verify current market conditions and ensure accuracy.
We maintain dedicated support hours Monday through Friday to provide real-time trading information, as swap rates and spreads can fluctuate based on market conditions and liquidity providers. Our team is trained to provide precise, up-to-date specifications that reflect actual trading conditions. We're also working to enhance our automated systems to provide more comprehensive information outside business hours.
Please contact us at service@fxtrading.com with your specific questions about swap rates, spreads, and other trading conditions. Our team will provide you with detailed, accurate information about live account specifications, including confirmation of the USD/HKD swap rates you mentioned.
We value your interest in our services and are committed to providing you with complete transparency regarding all trading conditions.
Best regards,
Customer Support Team
I recommend FXTRADING for good service…
I recommend FXTRADING for good service i experience from them keep it up!
August 1, 2024
Reply from FXTRADING.com
Dear Brees,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
The support services are fast and…
The support services are fast and efficient. Overall a very reliable platform comparable to most. Deposit and withdrawal are very straight forward and easy to do.
August 21, 2024
Unprompted review
Reply from FXTRADING.com
Dear Derrick,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations. Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction. If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
customer service is very, very bad.
customer service is very, very bad.
I have 5 "Your new deposit has been declined" over 2 days and the "non-human chatbot AI Christina" didn't even have any idea on what went wrong. I ping in the chat during business hours and didn't get a person even after no resolution across days. Why have a chat function if your not going to take it seriously? Just delete that damn thing !
I have to drop a 1 star here before some senior person in FX Trading noticed me, after which only then a person reach out to me (thru email) to give me an idea of what is going on. Issue is resolved but the experience is horrible. Bad broker.
Days after this event, 1 guy keeps calling me and asking to rescind the honest feedback I gave. This is why I am dropping another 1 star here - if service is bad - fix it! Don't ask me to pull back my review simply because you did a bad job. You got caught with your pants down. Figure out the root cause and fix it. Move on. Do better next time and stop bothering me.
I am in the middle of withdrawing my funds. Will move to a different broker, one that has actual person on the chat box !!
August 20, 2024
Unprompted review
Reply from FXTRADING.com
Dear Client,
Thank you for taking the time to share your feedback on Trustpilot. We truly value all customer feedback as it provides us with insights into our services and helps us improve. However, it is with deep concern that we address your recent comments, particularly as they don’t accurately reflect the high standards of service that we strive to uphold.
We understand that your attempts to deposit funds into your account were met with challenges due to your bank freezing the transaction. This situation is understandably frustrating, and we empathize with your position. However, we respectfully point out that the issues you encountered were not a result of our actions or services. We made every effort to assist you during this time, providing what we believe to be outstanding support throughout the process.
It is disheartening to see that, despite our efforts to maintain professionalism and goodwill, your response has manifested as a one-star review directed at us. We acknowledge that emotions can run high during such stressful situations, but we believe it’s essential to recognize that our role is to facilitate your experience to the best of our abilities, which we have done.
Throughout our interactions, our dedicated customer service manager attempted to reach out to you several times in hopes of resolving any misunderstandings and clarifying the situation. We approached you with the intent of demonstrating our commitment to excellent customer care and to address any outstanding concerns you might have had. It was surprising to learn that instead of fostering constructive communication, you decided to provide further negative feedback based solely on our outreach efforts.
It’s important to highlight that in the realm of customer service, it is standard practice for businesses to reach out to customers experiencing difficulties. This is done not only to remedy issues but also to ensure that all customers feel heard and valued. Our communication was purely aimed at understanding your experience and exploring how we could assist you moving forward. We believe that proactively seeking to engage with a customer is indicative of a responsible and professional organization.
While we empathize with the frustration that can stem from banking complications, it is essential to avoid placing undue blame on parties who are not responsible for the challenges faced. Our team takes great pride in the professionalism and courtesy we extend to every customer, regardless of the situation, and we feel that we have upheld that standard throughout our interactions with you.
In conclusion, we sincerely hope that you reconsider the stance you have taken. Our goal has always been to serve our customers to the best of our ability, and it is our desire to facilitate a resolution to any misunderstandings that may exist. We genuinely wish you all the best in the future and hope that your experiences with other service providers will adequately meet your expectations.
Thank you for your understanding.
Warm regards,
FXTRADING.com Customer Service Team
I have attempted to withdraw my funds…
I have attempted to withdraw my funds now 3 times along with 3 separate emails with nil reply. Can someone please reply to me asap!!
July 22, 2024
Unprompted review
Reply from FXTRADING.com
Dear valued customer,
We appreciate you taking the time to share your experience. We're deeply concerned about the situation you've described and want to clarify that FXTRADING.com was not involved in this incident.
It appears you've fallen victim to a fraudulent entity impersonating our company. We take such matters seriously and are committed to protecting our clients and reputation.
We urge you to report this scam to the appropriate authorities. Additionally, we invite you to contact our customer support team with any evidence you have, so we can assist in addressing this issue and prevent future occurrences.
We strive to maintain the highest standards of integrity and security for all our customers. We hope this clarification helps distinguish between our legitimate operations and the unfortunate scam you encountered.
Thank you for bringing this to our attention. We're here to help if you need further assistance.
Sincerely,
Customer Service Team
Reply from FXTRADING.com
Dear Yim Ching Lam,
Wow! Thank you so much for your glowing feedback! We're absolutely thrilled to hear that you had such a fantastic experience with our services. Your satisfaction is our ultimate goal, and we're delighted that we were able to exceed your expectations.
Your kind words mean the world to us and serve as a tremendous motivation for our team. We're committed to maintaining the exceptional standards that you've come to expect from us and will continue to go above and beyond to ensure your continued satisfaction.
If there's anything else we can do to further enhance your experience or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you once again for your support and for choosing us. We look forward to serving you again soon!
Best regards,
The Customer Success Team
FXTRADING.com
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