GardenBird Reviews 

8,906
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and the wide selection of bird food available for garden visitors. People also highlight the remarkably fast and reliable delivery service, noting that orders often arrive the very next day without any issues. Buyers consistently appreciate the straightforward ordering process on the website and frequently mention the great overall value offered. Some reviewers were not happy with receiving extremely heavy parcels that were quite difficult to handle upon arrival at their homes. Consumers occasionally noted that heavy boxes left directly at the door could be challenging to move inside independently.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising fast dispatch and reliable... See more

Product

Customers had positive experiences with product, frequently highlighting the consistently high quality of the... See more

Quality

Consumers find quality to be consistently positive, highlighting excellent bird food and dependable products.... See more

Order

Customers consistently note positive experiences with order processes, highlighting quick delivery and an... See more

Service

Users describe positive interactions with service, highlighting prompt delivery and helpful staff. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from GardenBird have used them since recommended by Croxton Mill. Have purchased suet sticks, premium fat balls. Peanuts and split peanuts, sunflower hearts and chips, some seed mixe... See more

Rated 5 out of 5 stars

I have been ordering from Gardenbird for a few years now. Regular monthly deliveries ,always arrive swiftly. The seed is premium quality,and we'll packed for transit. Buy little extras from time... See more

Rated 5 out of 5 stars

Been using GardenBird for a good few years. Ordering from website easy, great updates and always found dispatch and delivery to be extremely efficient. Those little rewards on spend can build up and... See more

Rated 5 out of 5 stars

Quick delivery, even better now as using DPD for all deliveries. Mainly buy Sunflower seeds, Nyger seed and premium peanuts, quality of all very good, plus birds leave no waste.


Company details

  1. Animal Feed Store
  2. also in
  3. Garden Center

Written by the company

GardenBird offer the widest range of bird food & accessories online, including our unique range seed mixes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,906)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very polite and helpful

Very polite and helpful. order arrived quickly. Not impressed with the delivery service - parcel very heavy just left at front door. Other drivers have lifted the parcel in the porch for me.

July 22, 2026
Rated 1 out of 5 stars

Has this seed been nuked?

Very disappointing experience, both with the product l ordered and the Customer Service response when l phoned to complain.

Briefly, l ordered a large volume of Niger Seed, for feeding to my flock of canaries. As well as eating the dried seed, the birds love to receive it germinated: that is, soaked in water overnight, rinsed over the next couple of days, and served up when it’s sprouting and full of growing energy. This is especially important during the breeding season, when it provides an easily digested source of nourishment for the chicks.

Well, the seed failed to sprout. Instead, it rotted and gave off an unpleasant smell, so l couldn’t risk feeding it to the birds.

I realise that some seed is treated so any that any offered to wild birds that drops onto lawns won’t germinate and spoil the monoculture, but such seed is usually clearly labelled as such. This wasn’t.

I phoned GardenBird to report my experience, and to ask whether the seed had in fact been treated to prevent germination. The chap who handled the call told me he’d only been with the company for a week, but was nonetheless very effective at letting me know they couldn’t care less whether they were selling dead seed or not. He read me off a generic disclaimer from treated seed labelling, which in no way clarified whether the stuff l’d been sent was treated or not.

No offer to look into the matter, ask a more experienced colleague, pass my query up the line— not even any regrets. Meanwhile I’m left with a bin full of dry matter that may have been irradiated, destroying any of its original food value. Absolutely disgusted!

June 22, 2026
Unprompted review

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