For context, I ordered a watch online. Not through one of their stores. Delivery: Processing was a little slow but I was told it was because DHL was experiencing some logistical issues s... See more
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See what reviewers are saying
My husband bought a Tag watch here a couple of days ago from Sofia. What a beautiful lady who helped him choose this gorgeous smartwatch. We went back the next day & we were helped by a lovely gentlem... See more
It was a great expericence. Very professional staff, know the product, the client's needs. Provide post-service making personal phone calls advising on new terms and conditions that are favorable... See more
Fantastic customer service!!! Thank you Kumar at Gran Canaria store. Just be careful if you are buying against the euro as got charged £110 more than I worked out on the current exchange rate but stil... See more
Company details
Written by the company
We are the Official Retailer of fine watchmaking and jewelry brands in Gran Canaria, Canary Islands. Hard determination and effort have lead to warm relations with the top Swiss watch firms, helping us to create a community of loyal clients and friends, as well as prioritising their feedback. Launched in 1989, our main mission is to offer a personalised and memorable experience by providing all the comforts and guidance to choose your ideal timepiece. Our team of watches and jewellery experts has grown together with Geneve Company throughout these 35 years, making them the company´s most important resource. You can visit our site, www.genevecompany.com, to view our product list and contact with our Team Experts for any further assistance.
Contact info
Boulevard Faro Shopping Center, 35100, Canary Islands, Spain
- 673896034
- clientcare@genevecompany.com
- genevecompany.com
👌🏻
Good communication and tracking of the delivery. The watch is exactly what we ordered
March 26, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. de Baar. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Guesdon. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Geneve had a watch in stock that I…
Geneve had a watch in stock that I desperately wanted for my wife for her birthday. Being in the UK I was worried about spending the money over seas and receiving the product. The worry was over nothing, The communication I received was top notch, I received the watch in a matter of days in great condition.
Well recommended.
January 18, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Drewery. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Bought a Longines
Bought a Longines - hydroconquest 41mm. 100% authentic and the cheapest price I have found if you are shopping in Europe. The item was splendid. The packaging was remarkably excellent. Very speedy dispatch. Seller is good and outstanding. Highly recommend this seller. Thank You Geneve Company!!!
January 10, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Bodnarcuks. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Perfect service!
December 14, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mrs. Barbara! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!
Warmest Regards,
Geneve Team
To be In Stock or not In Stock
Sold me a watch, advertised as in stock, that they didn't have in stock. Friendly people from customer care contacted me to explain and promised to send me my watch asap. Received the package within two weeks including a gift for the incovenience. Nice people. Good service after a disappointing start.
December 9, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mr. Bewanders! We work hard to meet expectations like yours, and we’re happy that we were able to turn something disappointing in to something good. We are looking forward to be to your help in the future.
Warmest Regards,
Geneve Team
Tissot t-touch
Great service, fantastic price. Arrive in time and very nicely wrapped.
December 3, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mr. Smith! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future.
Warmest Regards,
Geneve Team
Mr Vaswani from Geneve was very helpful…
Mr Vaswani from Geneve was very helpful and accommodating. I would recommend Geneve for anyone looking to purchase a watch in the EU. Their prices are fair, and they provide a personalized level of attention to detail.
November 11, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Adams. We really appreciate you taking the time out to share your experience with us—and we agree, Mr. Vaswani is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
I bought a Mont Blanc Summit 2
I bought a Mont Blanc Summit 2. A digital watch under the brand of Mont Blanc. Unfortunately after one week I found out that the battery was drained enormously. It wouldn't last a day if I did one workout for one hour. All the settings were made as lean as possible, but wearing this watch for just 12 hours already required a new battery load. I asked to return it, but they wouldn't let me, I asked them to come up with a solution but the only one was sending this watch back to Mont Blanc for repair, since the problem is that its a pre-market watch that shouldnt have seen daylight. After waisting so much energy I decided to just throw it away. A bit of a waste for a watch costing 950 euro.
November 3, 2021
Unprompted review
Great experience
Great care for customers. Extremely happy with my watch and the price. Will come back for more purchases. Thanks Kumar for all the help.
October 4, 2021
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Mohan. We really appreciate you taking the time out to share your experience with us—and we agree, Kumar is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mrs. Cochrane! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future.
Warmest Regards,
Geneve Team
Excellent service but...
The item wasn't ready to be dispatched once I ordered and I had to wait for some weeks but the service to try and rectify this was excellent.
August 6, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Ogunwusi. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Thank you loved my pen
July 14, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope to be at your disposal in the future.
Warmest Regards,
Geneve Team
bought a wedding ring not long ago
bought a wedding ring not long ago, great quality, definitely recommended!
June 1, 2021
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Dear Mrs. Frenier,
Thank you for making Geneve part of your special occasion. We wish you all the best!
Regards,
Geneve Team
Fantastic service
Fantastic service. Very helpful staf. Very pleased with the great watch. Thank you!!!
May 28, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mrs. Vilhjalmsson! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!
Warmest Regards,
Geneve Team
Watch purchase
I ordered a watch online to be delivered to the UK. I contacted them via WhatsApp regarding sizing the strap. They were very helpful friendly and efficient. The watch arrived on time and a perfect fit. Excellent service.
May 17, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs,Tyhurst. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Bought two watches from Geneva company…
Bought two watches from Geneva company they are so friendly and helping.a great shopping experience,will certainly use them again
May 11, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mr. Dunne! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are looking forward to be to your help in the future.
Warmest Regards,
Geneve Team
I cannot say enough good things about…
I cannot say enough good things about the service I received. I have never been to their shop was all done online but they kept me up to date through WhatsApp and got what I needed delivered to me in time before a special occasion. Then on the date of the occasion text to wish us a great day. Will 100% purchase from them again and cannot wait till we can travel safely to visit the shop
May 5, 2021
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. Gorman,
We really appreciate you taking the time out to share your experience with us. Thank you for making Geneve part of your special occasion. We wish you all the best and we look forward to working with you again in the future!
Kind Regards,
Geneve Team
Initially Disappointed; Now Neutral
Initially Disappointed; Now Neutral. I found the Montblanc pen I was interested in; reviewed the online photos to ensure it was exactly what I wanted; then emailed to confirm details BEFORE buying. Ordered the pen online which had NO selection for color, assuming what was pictured in the photo was what I was buying. When the pen arrived, it was a different color; not what I believed I had ordered. I requested return instructions of this $515 USD pen and was told I would be responsible for the cost of the return from the US, even if Geneve made the return arrangements with DHL; a cost which was approximately $125 USD. I am appalled and disappointed that Geneve falsely advertised a product and then charged the customer for the return of a product. I will not do business with them again.
UPDATE: Following the posting of the review above, Geneve contacted me and offered to reorder the correct writing instrument with appropriate accommodation for shipping, or a refund of the return shipping charges. I opted for the refund of shipping charges. While I appreciate the offer to make things right, it should have been handled correctly the first time and not after I gave a poor review. I have changed my rating from 1-star to a neutral rating of 3-stars.
April 23, 2021
Reply from Geneve - Relojes y Joyas de Lujo
We always aim to deliver a memorable experience at Geneve. We are gutted when we miss the mark! Thank you for taking the time to bring this to our attention. We will use the feedback to further improve and ensure this doesn’t happen again.
Friendly regards,
Geneve Team
1st class customer service
1st class customer service. Very pleased and would definitely recommend 😊
April 21, 2021
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mrs Towe! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope we can be helpful in the future.
Warmest Regards,
Geneve Team
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