Love using the redge fit, and had no problems so far when working out. Also when there was a delayed in the delivery, one of the workers (Mira) was extremely helpful in making sure I received the pack... See more
Company replied
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Review summary
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My Redge Fit equipment was lost in Transit? I emailed them and they responded promptly and upgraded my order without me asking free of charge and I am extremely satisfied with the whole process. Thank... See more
Company replied
The Team at Redge Fit are great and the product is fantastic. The product has thus far exceeded my expectations with its versatility. The customer service is excellent. Mira did a fantastic job... See more
Company replied
I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... See more
Company replied
Company details
Information provided by various external sources
The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.
Contact info
Canada
- getredgefit.com
4.3
Excellent
442 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible experience
Horrible experience. The company failed to tell me the truth for 6 weeks while I waited for the order...they said it was in quality check, then functionality check, then processing check, then review check. I finally got them to respond and they told me that were out of units!! They did refund my purchase but that was not the point...it had to due with timing and they blew it.
February 3, 2026
Unprompted review
Mira provided excellent customer…
Mira provided excellent customer service. She was friendly, clear, and went above and beyond to help me. I really appreciate her support—5 stars all the way. Thank you Mira and RedgeFit!!!
November 22, 2025
Unprompted review
I contacted Redge Fit Customer Service for replacement of a broken tension band
I contacted Redge Fit Customer Service regarding a broken tension band.
Mira responded promptly, reviewed my problem, and took immediate steps towards resolution. She communicated throughout the entire process seeing it through each step including confirmation of delivery of replacement items. Exceptional customer service and standing behind the company's products.
November 11, 2025
Unprompted review
Reply from Redge Fit
Thank you so much for sharing your experience! We’re thrilled to hear that Mira was able to assist you quickly and follow through every step of the way. Ensuring our customers feel supported — especially when it comes to replacements and product issues — is incredibly important to us.
We stand behind our products, and it means a lot to know you felt taken care of throughout the process.
If you ever need anything else, we're always here to help!
Warm regards,
The Redge Fit Team
Good business
Good business, I have a special bonus here after payment so thanks for that :)
November 10, 2025
Unprompted review
Reply from Redge Fit
Thank you for your kind words! We’re so glad to hear you had a great experience and appreciated the bonus — we love surprising our customers when we can!
We truly appreciate your support and hope you continue enjoying your Redge Fit workouts. 💪
Warm regards,
The Redge Fit Team
Great Customer Service
Great Customer service from Mira. Who helped me answer all of my questions about my order.
October 24, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re delighted to hear that Mira provided you with great customer service and answered all your questions. We’ll be sure to pass along your kind words to her — she’ll really appreciate it!
We truly value your trust and support. Enjoy your workouts with Redge Fit! 💪
Warm regards,
The Redge Fit Team
Superior custom service!
The individual or team that processed my request provided a superior level of customer service. I know of no other way to describe my experience. Thank you!
October 7, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience — we truly appreciate your kind words! We’re delighted to hear that our team provided you with exceptional service and made your experience a positive one.
Your feedback means a great deal to us and motivates the entire Redge Fit team to continue delivering the best possible support. 💪
Best regards,
The Redge Fit Team
I damaged my product and they took care…
I damaged my product and they took care of it quickly. Great costumer service
September 18, 2025
Unprompted review
Reply from Redge Fit
Thank you for your kind words! We’re so glad our team was able to assist you quickly and make things right. We always aim to provide fast and reliable support so you can keep enjoying your workouts without interruption.
We appreciate your trust in Redge Fit! 💪
— The Redge Fit Team
Excellent tool and top tier customer service
The Team at Redge Fit are great and the product is fantastic. The product has thus far exceeded my expectations with its versatility.
The customer service is excellent. Mira did a fantastic job with staying on top of my order and was very prompt with her responses.
Thank you Redge
September 19, 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Redge Fit has exceeded your expectations and that you’re loving its versatility. It’s great to know Mira and our team could make your experience smooth and positive from start to finish.
We truly appreciate your support and are excited to continue being part of your fitness journey! 💪
Warm regards,
The Redge Fit Team
Can’t wait to get into my Redge fit…
Can’t wait to get into my Redge fit routine. Some days I need to have the ability to exercise at home and chose Redge Fit team to journey with me. Special thanks to Mira and her team for the excellent customer service!
September 17, 2025
Unprompted review
Reply from Redge Fit
We’re so glad to have you join the Redge Fit community! It’s great to hear that you’re excited to begin your fitness journey with us. We’ll be sure to share your kind words with Mira and the team—they’ll be thrilled to know they made a difference.
Thank you for choosing Redge Fit, and we wish you the best as you crush your at-home workouts! 💪
Warm regards,
The Redge Fit Team
They never delivered it
They never delivered it. They sent me an email saying it was delivered. No tracking. I ordered 6 weeks ago.
July 18, 2025
Unprompted review
Reply from Redge Fit
We’re truly sorry to hear that your order hasn’t arrived yet. That’s definitely not the experience we want for our customers. Please reach out to us at hello@redgefit.com
with your order number so we can immediately investigate the shipment and get this resolved for you.
Thank you for your patience — we’ll make sure you’re taken care of right away.
Best regards,
The Redge Fit Team
Great Customer Support
So, I ordered the 240lb Redge Gym & it took a while before I got a tracking number. I contacted customer support (the ladies name was Mira) & she got back to me very quickly. She answered all of my questions & because it took a bit longer than it should have they sent me a few more bands free of charge!
I recommend this to anyone that wants a portable way to workout wherever you go!
August 26, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira was able to answer all your questions quickly and make things right by sending you extra bands for the delay. It’s wonderful to hear you’re enjoying your 240lb Redge Gym and the flexibility it gives you to work out anywhere. Your recommendation means a lot to us!
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Inquiry about right product
Since im very interested to purchase this product however im not sure which one i should get. So I need an assistance to help me to choice the right one. I'm very pleased with Mira's greatly help that om looking for. And the conversation between us is great via email with her quickly response back and forth. Thank you, Mira!!
September 1, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira was able to guide you in choosing the right product and provide quick, helpful responses throughout your conversation. It’s wonderful to hear that her support made the process smooth and enjoyable for you.
We truly appreciate your trust in us and are always here if you need any further assistance.
Best regards,
The Redge Fit Team
Excellent Customer Support
I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. Then, Mira followed up with me to ensure everything was still good. Great customer service from end to end.
August 28, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira was able to quickly resolve the issue with your order, ensure everything was correct, and even follow up afterwards to confirm you were satisfied. It’s wonderful to hear that you received great customer service from start to finish.
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Mira was absolutely wonderful to work…
Mira was absolutely wonderful to work with! Exceptional customer service!
August 21, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad to hear that Mira was absolutely wonderful to work with and that her exceptional customer service stood out. We’ll be sure to pass along your kind words to her—she’ll be thrilled to know she made such a positive impact.
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
I usually never leave reviews but I…
I usually never leave reviews but I have to say the customer service was very fast and connected with me quickly and clearly through email, the company didn’t hesitate to hold up their end of the warranty and quickly replaced my bands, thank you
August 26, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad our team was able to connect with you quickly, honor your warranty without hesitation, and get your replacement bands sent out right away. It’s wonderful to know our customer service left such a positive impression—especially since you don’t usually leave reviews.
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
The customer service
The customer service, prompt response, and hospitable nature from Mira is top shelf. 👌
August 27, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad to hear that Mira’s prompt responses, hospitality, and top-shelf customer service made such a great impression. Feedback like this means the world to us, and we’ll be sure to pass along your kind words to her.
We truly appreciate your support and are always here if you need anything.
Best regards,
Mira is #1
Mira made sure that I was taken care of and went above and beyond to fix a little discrepancy that happened with my order. Mira is all-star status when it comes to customer service. Give this lady a raise, please!
August 24, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira was able to go above and beyond to resolve the discrepancy with your order and make sure you were fully taken care of. Your kind words about her “all-star status” mean a lot, and we’ll be sure to pass them along to her—she’ll be thrilled to hear this!
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Mira was wonderful
Mira was wonderful. She was able to assist my problem and help me through every step of the way. I appreciate her follow up and follow through.
August 25, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad to hear that Mira was wonderful in assisting with your issue and guiding you through every step of the process. It’s great to know her follow-up and follow-through made such a positive difference.
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Working with the support team members has been great!
Working with the support team members such as Mira has been a pleasure!
August 24, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad to hear that working with Mira and our support team has been a pleasure. Providing helpful and positive customer service is always our top priority, and your feedback means a lot to us.
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
They quickly responded to an issue I…
They quickly responded to an issue I had and fixed the problem.
August 15, 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad our team was able to respond quickly and get your issue resolved right away. Your satisfaction means a lot to us, and we’re always here if you need anything.
Best regards,
The Redge Fit Team
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