Redge Fit Reviews 442

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and the helpful, friendly staff who go above and beyond to assist with inquiries and issues. Many people are highly satisfied with the product's quality, versatility, and effectiveness, often noting that it exceeded their expectations. The prompt response times from the support team are also consistently highlighted as a positive aspect of their experience. However, some people were dissatisfied with their orders, experiencing delays, missing items, or issues with product availability. A few other people also felt that the product quality was inconsistent, with bands breaking, and expressed frustration when customer service did not resolve these specific issues, especially if an extended warranty wasn't purchased.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise its versatility,... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some customers praise the prompt... See more

Response time

Consumers generally find response times to be positive. Many reviewers praise the quick and prompt responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love using the redge fit, and had no problems so far when working out. Also when there was a delayed in the delivery, one of the workers (Mira) was extremely helpful in making sure I received the pack... See more

Company replied

Rated 4 out of 5 stars

My Redge Fit equipment was lost in Transit? I emailed them and they responded promptly and upgraded my order without me asking free of charge and I am extremely satisfied with the whole process. Thank... See more

Company replied

Rated 5 out of 5 stars

The Team at Redge Fit are great and the product is fantastic. The product has thus far exceeded my expectations with its versatility. The customer service is excellent. Mira did a fantastic job... See more

Company replied

Rated 5 out of 5 stars

I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... See more

Company replied


Company details

  1. Sports

Information provided by various external sources

The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

442 reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick shipping

Quick shipping, fast customer service, effective and easy to use equipment

April 19, 2024
Unprompted review
Redge Fit logo

Reply from Redge Fit

We greatly appreciate your support!🤍

Rated 5 out of 5 stars

Great customer service

Great customer service. They respond quickly and efficiently. After breaking my leg, this has been a great tool to use to build muscle in a safe and functional way. There is something for everyone on the App. So many variations of exercises. I like that they offer 4 week challenges, something to keep you moving and processing.

April 11, 2024
Unprompted review
Redge Fit logo

Reply from Redge Fit

Your support means the world to us, and we're always here to assist you on your fitness journey. Wishing you continued success and progress on your recovery and fitness goals! 🙏

Rated 5 out of 5 stars

This is a Must Have Home Gym equipment!

This is honestly one the best home gym equipment to have and it's easy to use and put away without taking up any space. This is a Must Have if wanna work your entire body out but don't want to commit to a Gym membership. Also this company has customers service! Thank you RedgeFit

March 29, 2024
Unprompted review
Redge Fit logo

Reply from Redge Fit

Thank you for your glowing review! We're thrilled to hear that you're loving your RedgeFit home gym equipment and finding it convenient to use and store.

We designed our products with space-saving functionality in mind, so it's fantastic to hear that it's meeting your needs without taking up much room. We're proud to offer a solution for those who want to work out effectively without the commitment of a gym membership.

Our customer service team is dedicated to ensuring your satisfaction, and we're delighted that you've had a positive experience with us. Thank you for choosing RedgeFit for your fitness journey!

Rated 5 out of 5 stars

Solid Products, Great Customer Service

To start, their products are solid, budget friendly and versatile enough for a full body at home workout.

I mostly use the bands for recovery and mobility movements, and they provide the right amount of tension.

On top of that, their customer service is speedy, super helpful and understanding.

I would highly recommend RedgeFit to anyone looking to expand on their at-home workout equipment.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

App issue

Reached out with a minor issue with the app. Alex was able to resolve the issue fast and with understanding. Amazing customer service!

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

As others have stated you can't not get…

As others have stated you can't not get a refund! I have shipped back my item and have emailed multiple times requesting a refund. I have a tracking number, rma and order number and no response. I have called but again it states to email. Do not buy from this company. I am now going to have to contact my credit card company to do a charge back and possible lawyer because I have not heard back. Unbelievable

January 15, 2024
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello Jennifer,

We extend our sincere apologies for any inconvenience you've encountered. Upon thorough review of our inbox, we confirm that we've responded to your emails promptly.

Furthermore, we're pleased to inform you that the refund associated with your inquiry has been successfully processed. You can expect the funds to reflect in your account within three working days.

Should you require any further assistance or have additional queries, please don't hesitate to reach out to us via email. We're here to help in any way we can.

Thank you for your understanding and patience throughout this process.

Rated 5 out of 5 stars

I have enjoyed the time I’ve had with…

I have enjoyed the time I’ve had with Redge fit and the work out system. I think what I like the most about it is the workout programs available because it keeps me motivated knowing I have a certain work out to do per day. And it works different parts of the body every work out.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service, when I had an issue, I assumed it was a lost cause to reach out to customer service, but figured I had nothing to lose, and to my surprise, they were very gracious and take care of my issue promptly and to my extreme satisfaction! Buy the lifetime warranty, it's a small price to pay and definitely worth it!

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Redge Fit

I absolutely love my Redge Fit. I have been looking for something to use at home to give me that in the gym feeling. This has done that and more!! It is so easy to put together and store. The work outs on the app give you a full body workout. I have already dropped weight and inches of my body. Thank you thank you thank you Redge Fit for giving me my confidence back.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Love using my Redge Fit

Love using my Redge Fit. Getting to workout in my home is so important to me but being able to get a QUALITY workout is just as important. Using this for a whole body workout is what I love the most about it.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love the bar

I absolutely love the bar! I’m new to resistance training and was a bit intimidated but this definitely is easy to use and not to hard for beginners. The app was helpful too, the trainers walk you through each step and the timer helps you keep pace! I also had a an issue that was resolved quickly by speaking with a chat agent from Facebook! Also the carrying case is a nice touch for taking it with me out of town!

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

I love the convenience and versatility…

I love the convenience and versatility of this equipment. It makes it so easy to get a workout in. After you get used to adjusting it for each exercise, you truly appreciate not having to worry about the gym and all the different pieces of equipment!

January 27, 2024
Unprompted review
Rated 1 out of 5 stars

What a joke!

What a joke, requested for a full refund and was ignored. Sent out several emails, but never had an reply about helping or assisting with my return. Instead they will send out am email stating that my order is being shipped after multiple times of it being lost. When I first ordered it, I had already requested for a return when I purchased since I have gotten a new gym membership and will no longer need it anymore. The reply was the order has been processed already and just refuse the item when FedEx delivers the items. I never had a chance to refuse the item, the FedEx drive just left the equipment at my doorsteps without requesting for a signature. To make matters worse, the ab roller that was purchased with this order never made it. Reached back out again, stating that not all items has been delivered and still requesting for a full refund. Instead of canceling the ab roller, they reply back saying the item is on its way. How frustrating already. When I have tried calling the contact # listed and its no longer working? Emailed multiple times about my concerns that I only have 30days for my refund and never heard nothing. The lack of customer service skills and attention to customers needs was ignored. I have also reached out through social media (Instagram) which where I have discovered this product. Still no help whatsoever! I would not recommend this product, I don't know what else to do. I feel as if I'm stuck with this product that's no longer needed and forced to pay, after several mistakes made already.

January 9, 2024
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello, we are so sorry about this inconvenience. May you please send us your order number so that we can check this so that we can process your refund? If the order has been shipped out- we cannot halt the shipment already and advise our customers to refuse or return the product so that we can have this refunded. Please send us an email with your order number so that we can have this resolved. Thank you.

Rated 5 out of 5 stars

Excellent product!

Redgefit is awesome! Light and versatile and simple to use. Also great to have if you’re limited on space. My only wish is that they offered a larger and slightly heavier duty bar, since I’m 6’5” and broad shouldered. Customer service has been outstanding when reaching out too.

January 7, 2024
Unprompted review

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