Redge Fit Reviews 442

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and the helpful, friendly staff who go above and beyond to assist with inquiries and issues. Many people are highly satisfied with the product's quality, versatility, and effectiveness, often noting that it exceeded their expectations. The prompt response times from the support team are also consistently highlighted as a positive aspect of their experience. However, some people were dissatisfied with their orders, experiencing delays, missing items, or issues with product availability. A few other people also felt that the product quality was inconsistent, with bands breaking, and expressed frustration when customer service did not resolve these specific issues, especially if an extended warranty wasn't purchased.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise its versatility,... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some customers praise the prompt... See more

Response time

Consumers generally find response times to be positive. Many reviewers praise the quick and prompt responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love using the redge fit, and had no problems so far when working out. Also when there was a delayed in the delivery, one of the workers (Mira) was extremely helpful in making sure I received the pack... See more

Company replied

Rated 4 out of 5 stars

My Redge Fit equipment was lost in Transit? I emailed them and they responded promptly and upgraded my order without me asking free of charge and I am extremely satisfied with the whole process. Thank... See more

Company replied

Rated 5 out of 5 stars

The Team at Redge Fit are great and the product is fantastic. The product has thus far exceeded my expectations with its versatility. The customer service is excellent. Mira did a fantastic job... See more

Company replied

Rated 5 out of 5 stars

I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... See more

Company replied


Company details

  1. Sports

Information provided by various external sources

The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I have had the Redge fit 180# model for…

I have had the Redge fit 180# model for about six months. It has been a revelation. It has taken my fitness to a whole new level. The conventional theory’s of weight training have gone out the window for me. Gone by the way of the dodo. The burn I get when I use this completely portable game changing device is unbelievable. The rip the burn. The intense negatives I get when using this is truly amazing. I have never felt my muscles burn so intensely. I can feel myself changing daily. It is the best decision I have ever made when it comes to home fitness. It is everything that is advertised and so much more. I can’t wait to get to my sets every damn day. It’s all I can think about. I will become the beast that has been hiding inside my flabby body. Day one or one day. Get on it y’all!!!!

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great product & Customer Service

I’ve used this product for a year and a half now and it’s been great. Recently, a couple of the bands have been fraying and when I talk to customer service, they were very prompt in their response and help me out tremendously

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Responsive and efficient

Awesome equipment. I really have been enjoying my home workouts. Recently ordered waist shapers that arrived promptly. They were too small, but I reached out to ridge and they were very accommodating and have been very helpful in resolving the sizing issue. Would definitely recommend.

December 5, 2023
Unprompted review
Rated 2 out of 5 stars

Not sure what to think yet, didn't get whole oder

Not sure what to thing yet. I paid $180 and all I received was an exercise mat. I've emailed and not heard back as of yet. I can't say much for their customer service. The ad in which I purchased also says "free app", of which they told me it didn't even though I provided a screen shot of the ad, this is false advertisement. Either way I would pay for a yearly membership to the app, and asked if they had a code, any code they've provided me does not work though. I'd just like to know if I am going to get the rest of my order. I ordered the total body all in one bundle, and I just received the workout mat, that's all. I will adjust my review should they make it right, and please don't reply with send us an email, I already have, and a text.

November 25, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello, we are so sorry for the inconvenience. Please send us an email at support@redgefit.com so that we can have this fixed. Thank you.

Rated 5 out of 5 stars

Much Better than expected

Got Redge Fit from my wife for Father's Day. I travel a lot, so I was skeptical, but it's actually super easy to pack. Fits in my carry-on and I can hook it up to pretty much any door. Didn't expect to use it as much as I do. Solid gift.

September 16, 2023
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

The product malfunctioned but I am working with the company to get viable replacement bands. I am very pleased with the willingness of the company to work with me.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service

Redge Fit provides a convenient and easy to use product when a gym visit isn't impossible. And the customer service is of high quality; one of the things I look for in a company.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Everything I asked for and needed!

I was looking for something more private because I don't enjoy being watched and know that the gym can be somewhat “visual” as times. I looked for home workout equipment that was full body that I could do on my own that would help me to reach my fitness goals. I found RedgeFit and am so thankful! It offers everything I need in one compact device that I can take anywhere. I travel a lot and it fits in my car and in my suitcase, too! I highly recommend for anyone who enjoys private home workouts and the convenience of portability! The customer service team is amazing, too! You can’t lose with RedgeFit!

August 21, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased the gym however the 7 day…

I purchased the gym however the 7 day trial code did not work nor the QR scan code that came with the gym for the 7 day trial also fid not work. I wrote THREE emails to support regarding this issue and had no response. Due to their non existent stellar customer service I'm returning this piece of junk for a refund.

August 21, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello, please send us an email so that we can help you accessing the Redge App. Thank you.

Rated 5 out of 5 stars

Portable gym

I absolutely love this piece of equipment. Just enough resistance to cover a lot of exercises. The company really hit it right with addition of the bar. Good job guys. Will spread the word.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great product

As a personal trainer, I am always looking for new innovative ways to train my home clients. This product is amazing for those who are busy and on the go. He’s also a AMAZING for trainers to implement into their programs.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

it's actually great tbh

it's actually great tbh, it helps me keep in shape even when I couldn't go to gym. I ordered another one for my wife too so we can workout together since she doesn't wanna go to the gym lol.

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

I gotmy kit last week and the first try…

I gotmy kit last week and the first try the string broke. Wrote three emails
To customer support and no response, call them nobody answers, i have a life time warranty and it looks like a fake company. Caution to all do t buy this stuff. I want to get my money back, enough of nonsense

July 21, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hi there, so sorry about this. Please send us an email so that we can have this resolved. Thank you.

Rated 1 out of 5 stars

Bands break without warning

Bands break without warning. First time out slapped me in my face. Second time it popped my left index finger and it's swollen. Looking for a better product.

July 20, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello Samuel, please send us an email so that we can have this resolved. Thank you.

Rated 1 out of 5 stars

Awful customer support

Anyone that says in these reviews they have great customer support are either employees or friends. They actually have the worst customer support.
Their phone number tells you “to email”, but no one answers emails. They have chat on their site, and nobody answers the chat even though it says they respond immediately. Do not buy from them. Their “device” isn’t close to being good, and their ambassadors are lying.

July 20, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello Dasha, please send us an email so that we can have this resolved. Thank you.

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