Online order, no hassles, picked up from Grafton store, staff were extremely helpful, already purchased other products
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great products once a faulty one was replaced I was able to go into the store closest to me and have it swapped no issues beautiful customer service amazing ladies working there can’t thank them enoug... See more
Company replied
The service was great the item was beautiful
Company replied
Always friendly, always helpful will ring a smile to anyone’s day
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
96B Bent St, 2460, South Grafton, New South Wales, Australia
- (02) 8837 2228
4.0
Great
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GiftBox - Grafton South
Hi Romayne, thanks for taking the time to leave us a five-star review!
We are glad to hear that you love our shell lamps as much as we do! We are so glad to hear of your positive experience with GiftBox!
Reply from GiftBox - Grafton South
Your kind words about our staff are greatly appreciated. Providing excellent customer service is a core value, and we're pleased our team could contribute positively to your experience.
Online order
Online order, no hassles, picked up from Grafton store, staff were extremely helpful, already purchased other products
November 8, 2023
Reply from GiftBox - Grafton South
Hi there Kim, it's great to know that our Click & Collect service was to your satisfaction. We aim to provide convenient options, and we're pleased that this service met your needs and the staff at our Grafton store were extremely helpful!.
Pretty good
Great products once a faulty one was replaced I was able to go into the store closest to me and have it swapped no issues beautiful customer service amazing ladies working there can’t thank them enough
September 17, 2023
Reply from GiftBox - Grafton South
Hi there Clarissa, Thank you for your kind words! We're thrilled to hear that you had a positive experience with our products and the customer service provided by our amazing team. We're here to ensure your satisfaction, and we're glad we could assist you with the faulty item. Your support means a lot to us, and we look forward to serving you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.