The Customer Service manager exceeded himself. After a huge mix up with my orfder delivery, purchases and some goods coming from interstate, I was happy to have spent alot of time and effort communic... See more
Company replied
Location
Switch locationGrand Plaza Shopping Centre, Shop 52, Browns Plains Road, 4118 Browns Plains, Queensland, AU
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See what reviewers are saying
I bought the slushie.. The process was so simple to purchase, and ready for collection email was extremely quick and pick up at our local store at Browns Plains was friendly and very helpful.
Company replied
Giftbox were excellent to deal with , Communication was second to none. I will definitely recommend to purchase products from this store.
Company replied
Great little store and really welcoming and friendly staff
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
Grand Plaza Shopping Centre, Shop 52, Browns Plains Road, 4118, Browns Plains, Queensland, Australia
- (07) 3097 4403
4.4
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Great little store and really welcoming…
Great little store and really welcoming and friendly staff
May 4, 2026
Reply from GiftBox - Grand Plaza
Hi Hayley, thank you for taking the time to leave a five-star review and we’re really glad you enjoyed your visit to our Grand Plaza store and felt welcomed by our Giftbox team :)
Kym made the online shopping from a…
Kym made the online shopping from a different town and easy and stress-free task.
December 5, 2025
Reply from GiftBox - Grand Plaza
Hi Leonie, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with our GiftBox service from Kym!
Giftbox were excellent to deal with
Giftbox were excellent to deal with , Communication was second to none. I will definitely recommend to purchase products from this store.
October 27, 2025
Reply from GiftBox - Grand Plaza
Hi Dean, thank you so much for your wonderful five-star review! We’re delighted to hear that you had an excellent experience with Giftbox and that our communication stood out. Your recommendation truly means a lot!
Best online purchase yet
Best online purchase yet , very quick and efficient will purchase from here again
November 9, 2025
Reply from GiftBox - Grand Plaza
Hi Christine, thanks for taking the time to leave us a five-star review and your kind words! We are thrilled you love our Giftbox Slushy machine as much as we do :)
I bought the slushie.
I bought the slushie.. The process was so simple to purchase, and ready for collection email was extremely quick and pick up at our local store at Browns Plains was friendly and very helpful.
October 19, 2025
Reply from GiftBox - Grand Plaza
Hey Rhonda! Thanks for taking the time to leave us a five-star review! We're so happy to hear that you had a great experience with our Click & Collect service! We hope you are loving your new Slushie Machine!
Reply from GiftBox - Grand Plaza
Hi Russell, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive experience with GiftBox Click and Collect!
I did a click and collect order and it…
I did a click and collect order and it was ready within the hour . The lady was so lovely when I picked up my order.
August 30, 2025
Reply from GiftBox - Grand Plaza
Hi Carolyne, thanks for taking the time to leave us a five-star review! We are so glad to hear of your quick and friendly experience with our GiftBox Click and Collect!
The Customer Service manager exceeded…
The Customer Service manager exceeded himself. After a huge mix up with my orfder delivery, purchases and some goods coming from interstate, I was happy to have spent alot of time and effort communicating with State managers and beyond. The store manager in Browns Plains was not very helpful at all initially, but after further discussions I was able to give gift to my brother on his birthday.
June 25, 2025
Reply from GiftBox - Grand Plaza
Hey Julie Ann! Thanks for taking the time to leave us a four-star review!
We're so happy to hear that our team was able to resolve the issue for you and be able to get your brother his present for his birthday! We hope to see you at GiftBox again!
It was so easy to order and delivered…
It was so easy to order and delivered within the hour great experience
June 23, 2025
Reply from GiftBox - Grand Plaza
Hi Alison, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox Same Day Delivery!
Reply from GiftBox - Grand Plaza
Hey Vanessa, thanks for taking the time to leave us a five-star review!
We glad to hear that you like our products as much as we do and to hear of your positive experience with GiftBox staff!
Reply from GiftBox - Grand Plaza
Hi Karen,
We're grateful to learn that your overall experience with GiftBox was positive. Creating a seamless and enjoyable shopping journey for our customers is a constant goal, and your satisfaction is encouraging.
We appreciate your positive feedback.
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