My click and collect was ready first thing in the morning. The staff at the Hollywood Plaza store went above and beyond! Thank you.
Company replied
Location
Switch locationHollywood Plaza, T4 Winzor Street, 5108 Salisbury Downs, South Australia, AU
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See what reviewers are saying
I write this review extremely angered by the customer service, or lack there of, I received today at your Hollywood Plaza store in Adelaide. I completed a click and collect yesterday. Was charged an... See more
Company replied
Really friendly helpful staff
Company replied
Fast and efficient
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
Hollywood Plaza, T4 Winzor Street, 5108, Salisbury Downs, South Australia, Australia
- (08) 8200 5534
3.0
Average
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Turns on but doesn’t work I tried using…
Turns on but doesn’t work I tried using it wouldn’t work
April 24, 2026
Reply from GiftBox - Hollywood Plaza
Hi Chae! Thanks for taking the time to provide your feedback! We're sorry to hear that the product isn't working. We've responded to your support ticket with a couple of resolutions.
My click and collect was ready first…
My click and collect was ready first thing in the morning. The staff at the Hollywood Plaza store went above and beyond! Thank you.
July 2, 2025
Reply from GiftBox - Hollywood Plaza
Hi Nichole, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with GiftBox Click and Collect! We will be sure to pass your compliments to the staff :)
Poor service
I write this review extremely angered by the customer service, or lack there of, I received today at your Hollywood Plaza store in Adelaide. I completed a click and collect yesterday. Was charged and received notification that the order was ready to be picked up. When I came to pick it up, 1 item was missing. The gentleman behind the counter was confused yet did everything in his power to try to sort this out. The lady who packed the order had just gone on break and could not be contacted. We waited in excess of her 30min allocated break for her return. We were told numerous times, by Jasmine, it is out of their control. It is not their fault! This is not the case. Jasmine, confirmed the order and sent notification, your order is ready for collection
The only solution offered was for her to request a refund, which is not processed immediately, and for us to travel to a different store and find the money to repurchase, awaiting refund in the next day or two. This level of service is absolutely appalling. We were forced to go without other items so we did not break my sons heart and belief in Christmas. I do not remember the male shop persons name but I do want to reiterate, his service, ongoing intention and genuine empathy, was the only saving grace.
December 22, 2024
Unprompted review
Reply from GiftBox - Hollywood Plaza
Hi Debbie,
We are incredibly sorry for your experience, this is not to the standard of customer service we aim to deliver and we apologise that we did not meet your standards or our own, we will investigate the situation so we can do better in the future.
Kind Regards,
GiftBox Team
Really friendly helpful staff
June 7, 2024
Reply from GiftBox - Hollywood Plaza
Hi Betty, thank you for your kind words about our staff, providing great customer service is in the forefront of our minds and we are happy to hear that we have met your expectations.
Reply from GiftBox - Hollywood Plaza
Hi Charlotte, thank you for leaving us with a four star review, we are pleased to hear that our delivery service has met your expectations.
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