GJ LOCKS Ltd Reviews 807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as robust, well-made, and effective tools that achieve excellent results. The service, including prompt and well-packaged delivery, is frequently highlighted as fantastic, fast, and reliable, with many appreciating the efficiency and ease of their overall experience. Reviewers also commend the exceptional customer service, noting the helpfulness, professionalism, and responsiveness of the staff, especially regarding after-sales support and resolving issues quickly. However, some people were dissatisfied with the quality of certain products, specifically mentioning cheap plastic handles, and expressed concern about the company's response to negative feedback.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality. Many customers highlight the tools as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the tools,... See more

Service

Users describe positive interactions with service. Customers consistently praise the fantastic, excellent,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the super-fast and quick... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, outstanding service, communication and tool. After buying the EPG few years back I then went on to buying a few of the mortice decoders and pin and cams. The obvious step was to start... See more

Rated 5 out of 5 stars

GJ is a great chap to do business with, his customer focus is second to none I broke a tool last week and sent it back to him arriving Thursday and it’s been retuned to me by Tuesday. His tools... See more

Rated 5 out of 5 stars

I'd been considering an EPG upgrade for some time so took the plunge and bought the GJ locks EPG MK4, the build quality is fantastic, it's a beast. Like a few on line say, it takes a bit of getting us... See more

Rated 5 out of 5 stars

First time experience with this company and I liked it. Perfect packing and well timed delivery. Though sometimes I feel the delivery charge is too much because I bought something that is of a low va... See more


Company details

  1. Tool Manufacturer

Written by the company

Our tools are born out of a need to find a better easier way to non destructively open the many different locking systems that are in the UK today. Whether it's lock bypass, lock decoders or good old fashioned hand picking we have the tools to help today's Specialist Locksmith and members of the Security Services succeed in their goals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

807 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I purchased a era fortress.strongbolt…

I purchased a era fortress.strongbolt new style decoder.it arrived on time and of good quality.i even wanted an answer to a question I asked.they replied very quickly.i have 12 tools from gj locks and wouldn't use anyone else.very happy with gj locks highly recommended

March 20, 2025
Rated 4 out of 5 stars

The 7 lever safe pick is good

The 7 lever safe pick is good, actually feels better made / quality than the mortice pin and cam I have previously bought, the main problem with it is the length, if it had been made a little bit longer, or with the thicker shouldered 7mm part of the shaft, made the same dimensions as the rest of the shaft, it would have been much more versatile, ideal for gun safes and thin door or plate cabinets and safes though, so the only reason it didn't get 5 stars was that it could have been made either longer, or of a design that meant the full length of the tool could be effectively used.
Highly recommend it.

March 12, 2025
GJ LOCKS Ltd logo

Reply from GJ LOCKS Ltd

Hi, Thats the maximum length that could be made on the machines due to the excessive stick out of the part spinning at over 10,000rpm and being unbalanced. The whole head is made from a solid piece of stainless steel bar and the hole needs to be drilled perfectly straight. The shoulder is needed to strengthen the part as its being machined. If that length of shoulder was any smaller the part would snap off in the machine.
We could make a longer tool but this would be a lot more expensive as the head would require multiple separate operations done to it including being sent away to be gun drilled. The extra cost just to make it 40mm longer would have added nearly £100 to the RRP of the tool. This was considered not to be financially practical.

Rated 5 out of 5 stars

GJ Locks Review

I’ve bought a number of products and they are all excellent! The service is first class and the after support and technical support is the best you can get!!

March 11, 2025

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